Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,155 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,155 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 14th July 2026

732

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It would have been a 5 BUT they knowingly send only 1/2 of the installation manual. At least 'Levi at the kelowna rack attack' helped me out with the locks, but that shouldnt have been necessary if thule's instructions wouldve been complete. I did have to go to 'over the top' for service above and beyond though!”

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Posted 5 years ago

“Rack Attack has a big thumbs up from me! My Thule Proride XT was delivered in 3 days in perfect condition. I originally tried to order the rack from Thule, but they were not in stock!”

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Posted 5 years ago

“This came in the mail really quickly and fit on my vehicle perfectly, seems complicated to install at first (for someone with no experience with roof racks) but once you get going its really easy. All pieces were there and in great shape. It was so easy to order as well just put in your vehicle type and good to go. Don't need to order any separate parts everything you need is in a bundle package that they recommend you to buy.”

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Posted 5 years ago

“The racks arrived quickly but both boxes showed damage and one box was completely open at one end. I have not installed them yet but I hope all the parts are there and I have no issues. I did inform Rack Attack about the damage just after the delivery.”

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Posted 5 years ago

“I like the Saris Bones EX 3 Bike Rack but I was a bit disappointed that I wasn't told that I will need an extra adapter for my lady's bike that I also have to buy for my daughter's bike. This adapter is about $60 plus tax.”

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Posted 5 years ago

“Rack attack customer service was great. However, so far I can't stand this Thule wingbar evo roof rack. One of the worst purchases I have ever made. Instructions were horrible and installation ridiculously complicated. Also they whistle like crazy. I thought the whole point of the aero bar was to be silent. Very angry”

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Posted 5 years ago

“Good Service 👍🏻”

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Posted 5 years ago

“have not tried them yet”

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Posted 5 years ago

“Excellent customer service and very knowledgeable on the phone ... only reason for a 4star is my product was $199.95 and free shipping started at $200 so I had to spend $5 on a key I don't need to save the shipping cost ... couldn't find another way around it ...”

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Posted 5 years ago

“I submitted a support question (and left VMs at a couple local stores) but the email reply wasn’t very helpful re: clarifying the minefield that is dynamic weight limits vs. standard practice (it’s like MadMax out there—everyone is putting everything on top of every kind of vehicle it seems). I would have loved some more advice. I realize it’s probably a liability thing but I would have loved some back up—or a quick call to ease my fears, a RTT rig is expensive and scary for a first timer.”

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Posted 5 years ago

“Wasn’t long for delivery free shipping rock on rack attack”

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Posted 5 years ago

“The clamps work great to hold the Thule racks on my Toyota.”

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Posted 5 years ago

“Haven’t been inside the store yet due to the pandemic but when I spoke to them on the phone and through the chat they were very friendly, helpful and informative”

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Posted 5 years ago

“Good products, well designed website, fairly fast shipping.”

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Posted 5 years ago

“fast shipping liked the attention to making all locks using 1 key”

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Posted 5 years ago

“Amazon cleared up the delivery date w/UPS. Bike rack went together easily. Thanks, Ken”

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Posted 5 years ago

“Fast shipping and good communications. However when I assembled the rack the end was deformed from the factory and the end cap would not fit. I was able to bend it open a bit and fit the end cap on it. The rack is nice yet very noisy at any speeds past 50mph.”

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Posted 5 years ago

“Easy to order, fast delivery and was notified upon delivery. Arrived a day before predicted.”

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Posted 5 years ago

“Good staff at the Golden store. It took 3 times of phone calls to get ahold of someone.”

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Posted 5 years ago

“it's functional comes at a decent price and works well.it could easily have some place on it to attach tie down hooks and it could come slightly more assembled and marked............it did not take extremely long to put tugether and I am very happy with it”

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Posted 5 years ago

Rack Attack is rated 4.7 based on 5,155 reviews