Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,210 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,210 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

Visit Website

Write Your review

Tell us how Rack Attack made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only place I could buy everything I needed. It was expensive but the selection was unmatched. Navigating the site was easy enough. Ordering was easy. Customer service was hit and miss - those I got through to we’re knowledgeable and answered my questions, it just took a few tries to get someone to answer in a timely fashion.”

Helpful Report

Posted 5 years ago

“Strangely the box came extremely beat up. Product was fine and love the ski rack it’s perfect for travel and the lock works great”

Helpful Report

Posted 5 years ago

“It was so easy to order what I needed.”

Helpful Report

Posted 5 years ago

“It would have been a 5 BUT they knowingly send only 1/2 of the installation manual. At least 'Levi at the kelowna rack attack' helped me out with the locks, but that shouldnt have been necessary if thule's instructions wouldve been complete. I did have to go to 'over the top' for service above and beyond though!”

Helpful Report

Posted 5 years ago

“Rack Attack has a big thumbs up from me! My Thule Proride XT was delivered in 3 days in perfect condition. I originally tried to order the rack from Thule, but they were not in stock!”

Helpful Report

Posted 5 years ago

“This came in the mail really quickly and fit on my vehicle perfectly, seems complicated to install at first (for someone with no experience with roof racks) but once you get going its really easy. All pieces were there and in great shape. It was so easy to order as well just put in your vehicle type and good to go. Don't need to order any separate parts everything you need is in a bundle package that they recommend you to buy.”

Helpful Report

Posted 5 years ago

“The racks arrived quickly but both boxes showed damage and one box was completely open at one end. I have not installed them yet but I hope all the parts are there and I have no issues. I did inform Rack Attack about the damage just after the delivery.”

Helpful Report

Posted 5 years ago

“I like the Saris Bones EX 3 Bike Rack but I was a bit disappointed that I wasn't told that I will need an extra adapter for my lady's bike that I also have to buy for my daughter's bike. This adapter is about $60 plus tax.”

Helpful Report

Posted 5 years ago

“Rack attack customer service was great. However, so far I can't stand this Thule wingbar evo roof rack. One of the worst purchases I have ever made. Instructions were horrible and installation ridiculously complicated. Also they whistle like crazy. I thought the whole point of the aero bar was to be silent. Very angry”

Helpful Report

Posted 5 years ago

“Good Service 👍🏻”

Helpful Report

Posted 5 years ago

“have not tried them yet”

Helpful Report

Posted 5 years ago

“Excellent customer service and very knowledgeable on the phone ... only reason for a 4star is my product was $199.95 and free shipping started at $200 so I had to spend $5 on a key I don't need to save the shipping cost ... couldn't find another way around it ...”

Helpful Report

Posted 5 years ago

“I submitted a support question (and left VMs at a couple local stores) but the email reply wasn’t very helpful re: clarifying the minefield that is dynamic weight limits vs. standard practice (it’s like MadMax out there—everyone is putting everything on top of every kind of vehicle it seems). I would have loved some more advice. I realize it’s probably a liability thing but I would have loved some back up—or a quick call to ease my fears, a RTT rig is expensive and scary for a first timer.”

Helpful Report

Posted 5 years ago

“Wasn’t long for delivery free shipping rock on rack attack”

Helpful Report

Posted 5 years ago

“The clamps work great to hold the Thule racks on my Toyota.”

Helpful Report

Posted 5 years ago

“Haven’t been inside the store yet due to the pandemic but when I spoke to them on the phone and through the chat they were very friendly, helpful and informative”

Helpful Report

Posted 5 years ago

“Good products, well designed website, fairly fast shipping.”

Helpful Report

Posted 5 years ago

“fast shipping liked the attention to making all locks using 1 key”

Helpful Report

Posted 5 years ago

“Amazon cleared up the delivery date w/UPS. Bike rack went together easily. Thanks, Ken”

Helpful Report

Posted 5 years ago

“Fast shipping and good communications. However when I assembled the rack the end was deformed from the factory and the end cap would not fit. I was able to bend it open a bit and fit the end cap on it. The rack is nice yet very noisy at any speeds past 50mph.”

Helpful Report

Posted 5 years ago

Rack Attack is rated 4.7 based on 5,210 reviews