Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,845 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,845 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 18th July 2025

John B

Rack Attack 5 star review on 16th July 2025

Chris M

Rack Attack 5 star review on 12th June 2025

Jerry M

Rack Attack 5 star review on 29th May 2025

Alan E

706

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You lost a star because you only sent me 1 lock set, when I had purchased 2.... so I had to drive to the shop to get the second one. (the person at the shop was super helpful and very nice... and had a great head of hair!)”

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Posted 4 years ago

“Prompt shipping, great service. Purchased the podium kit for my Thule racks..pretty straight forward.”

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Posted 4 years ago

“After a lot of problems with UPS, Rack Attack customer service stuck with me and made sure I got what I ordered. Thanks to them for fixing the mistake UPS made.”

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Posted 4 years ago

Hi William, Thank you for your feedback and apologies for the UPS issues. Our team has reached out to ship another set to you. Best, Rack Attack

Posted 4 years ago

“Just used the rack to carry our 50 plus pound e bikes for the first time today. A really good experience. The carton arrive brused and battered, so if we’re something other than a product built to withstand rugged use, I would have been really concerned. My first thought was that it was a return, but the hardware was sealed tight, and there were no signs of previous use. So it must be your shipper. But your website and customer service is really good.”

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Posted 4 years ago

“I received a thule rack that was missing a part so was unusable. I told customer service about that issue and it took a while to receive a clear answer regarding the next step. I was not that pleased with thule quality neither. In the end I asked if it would be possible to change brand and customer service call me right away to propose to send me a different rack, a Yakima, which was a good thing since I feel that rack is much more efficient and of better quality compare to thule. I was finally really happy with my purchase AND company’s customer service.”

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Posted 4 years ago

“-Good website”

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Posted 4 years ago

“Great service! Received an incorrect part and they sent the right one out immediately. Very happy with product and service.”

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Posted 4 years ago

“It was very good. It was a present for my great granddaughter so I don't know how the product worked. The parents were extremely happy.”

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Posted 4 years ago

“only received half of my order with no explanation. called them and supposed to do a followup but no news. after my review, they did an amazing followup and rest of my stock is on the way.”

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Posted 4 years ago

Hi Mathieu, Thank you for your feedback and I apologise for the inconvenience of splitting your order up. We did not have the two items available in a single location, so we are shipping the second package from one of our West Coast stores. You should have received both tracking numbers by email. I'll also have one of my colleagues reach out to you to provide a more detailed update. I appreciate your patience. Best, Blaze, Rack Attack

Posted 4 years ago

“Good customer service. Probably not fair but gave a 4 because did not have all the components I needed. Thanks”

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Posted 4 years ago

“Knowledgeable staff who gave each customer their undivided attention and answered all their questions.”

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Posted 4 years ago

“No complains”

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Posted 4 years ago

“Customer service could be a little more friendlier seems every time i called for questions/like there life there sucks”

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Posted 4 years ago

“Ordering process was spot on. Only issue is the cardboard box was pretty much destroyed when it was delivered. Someone had to wrap it in stretch wrap to keep it together but the product inside was not damaged.”

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Posted 4 years ago

“I already had a set of these, so i knew what to expect. Love them. Open box purchase came just as new. They are not as tight as my other pair but I don't think that will affect their purpose.”

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Posted 4 years ago

“Product as expected. Shipping costs high (20$) for thé package size and the delivery time 7 days...”

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Posted 4 years ago

“My order was on back order, and I was advised that I would receive an email notifying me when it was shipped, but it just showed up with no notification. Otherwise, the service is great.”

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Posted 4 years ago

“The purchase and delivery went very smoothly, but since receiving the rack I have emailed the company with a question and have not received a response. Might be a little too early for me to be responding to this review.”

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Posted 4 years ago

“Online purchase was straightforward and simple. However, nobody from Rack Attack called me confirm my choice would fit my car. I was sure the rack would fit my car (I checked the manufacturer's website) but I expected a call because the checkout screen indicated I would receive one. I would add, though, that store staff are friendly and pleasant to deal with. I spoke to them personally before making the online purchase.”

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Posted 4 years ago

Thank you for your feedback. We usually only call if the fit is incorrect, so you should be good to go. I apologise if the verbiage was misleading - we are always just a phone call away for any help whatsoever.

Posted 4 years ago

“Rack Attack fulfilled order promptly and without error. Products in perfect condition.”

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Posted 4 years ago

Rack Attack is rated 4.8 based on 4,845 reviews