Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,155 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,155 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 14th July 2026

732

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You guys entered the wrong address, if it was the correct one I'd give you guys 5/5. Luckily I have wonderful neighbors and she was able to return to the right address”

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Posted 5 years ago

“Rack came within a week. Everything was packaged nicely and assembly was easy. The only caveate, the site didn’t send me an email to confirm my order originally so I had to call to make sure it went through. But customer service was extremely helpful when I did call.”

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Posted 5 years ago

“The delivery of my rack came within 3 days of ordering it, which I thought was very good. Everything in the package came as I had ordered. Assembly was rather complicated, but the instructions were fairly good and there was more information available with videos online. Only thing missing was instructions for how to assemble the locks into the cover, but again the internet solved that problem.”

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Posted 5 years ago

“Great product arrived with minor damage , reported it within 20 hours to Cody on 01/27/21 who sent me to Alex (same day). NO follow up from the organization as of 05/01/2021 - still waiting for Alex or Cody to respond with the minor repair information. Alex stated that he would ask his Manager and get back in touch right away. WILL CHANGE MY RATING TO GREAT AS SOON AS I HEAR FROM ALEX. Cheers Stephen REVISION: I AM NOT CHANGING MY REVIEW AS THE 20% DISCOUNT ALEX PROMISED HAS NOT BEEN COMPLETED AS OF 05/11/21. Credit was completed last PM , product is still damaged but I can repair it , good response if you stay on top of them!”

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Posted 5 years ago

“Small issue with the rack that they resolved for me quickly.”

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Posted 5 years ago

Hi Philip, Thank you for your feedback. I believe someone's been in touch with you - do let us know if there is anything else we can do. Best, Blaze

Posted 5 years ago

“Rack Attack team did a great job finding back ordered stock from multiple stores and was very quick working out a billing issue.”

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Posted 5 years ago

“The shipping was fast and products look solid. Customer Service when I called was pretty good, but could be improved.”

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Posted 5 years ago

“You lost a star because you only sent me 1 lock set, when I had purchased 2.... so I had to drive to the shop to get the second one. (the person at the shop was super helpful and very nice... and had a great head of hair!)”

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Posted 5 years ago

“Prompt shipping, great service. Purchased the podium kit for my Thule racks..pretty straight forward.”

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Posted 5 years ago

“After a lot of problems with UPS, Rack Attack customer service stuck with me and made sure I got what I ordered. Thanks to them for fixing the mistake UPS made.”

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Posted 5 years ago

Hi William, Thank you for your feedback and apologies for the UPS issues. Our team has reached out to ship another set to you. Best, Rack Attack

Posted 5 years ago

“Just used the rack to carry our 50 plus pound e bikes for the first time today. A really good experience. The carton arrive brused and battered, so if we’re something other than a product built to withstand rugged use, I would have been really concerned. My first thought was that it was a return, but the hardware was sealed tight, and there were no signs of previous use. So it must be your shipper. But your website and customer service is really good.”

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Posted 5 years ago

“I received a thule rack that was missing a part so was unusable. I told customer service about that issue and it took a while to receive a clear answer regarding the next step. I was not that pleased with thule quality neither. In the end I asked if it would be possible to change brand and customer service call me right away to propose to send me a different rack, a Yakima, which was a good thing since I feel that rack is much more efficient and of better quality compare to thule. I was finally really happy with my purchase AND company’s customer service.”

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Posted 5 years ago

“-Good website”

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Posted 5 years ago

“Great service! Received an incorrect part and they sent the right one out immediately. Very happy with product and service.”

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Posted 5 years ago

“It was very good. It was a present for my great granddaughter so I don't know how the product worked. The parents were extremely happy.”

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Posted 5 years ago

“only received half of my order with no explanation. called them and supposed to do a followup but no news. after my review, they did an amazing followup and rest of my stock is on the way.”

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Posted 5 years ago

Hi Mathieu, Thank you for your feedback and I apologise for the inconvenience of splitting your order up. We did not have the two items available in a single location, so we are shipping the second package from one of our West Coast stores. You should have received both tracking numbers by email. I'll also have one of my colleagues reach out to you to provide a more detailed update. I appreciate your patience. Best, Blaze, Rack Attack

Posted 5 years ago

“Good customer service. Probably not fair but gave a 4 because did not have all the components I needed. Thanks”

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Posted 5 years ago

“Knowledgeable staff who gave each customer their undivided attention and answered all their questions.”

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Posted 5 years ago

“No complains”

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Posted 5 years ago

“Customer service could be a little more friendlier seems every time i called for questions/like there life there sucks”

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Posted 5 years ago

Rack Attack is rated 4.7 based on 5,155 reviews