Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,844 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,844 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

Visit Website

Write Your review

Tell us how Rack Attack made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rack Attack 5 star review on 18th July 2025

John B

Rack Attack 5 star review on 16th July 2025

Chris M

Rack Attack 5 star review on 12th June 2025

Jerry M

Rack Attack 5 star review on 29th May 2025

Alan E

706

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good rack after assembly. It was hard to line up bolt holes once pieced together but it looks great and it's strong. APEX has the same looking rack for $240 but not sure about quality”

Helpful Report

Posted 4 years ago

“Everything was perfect with the exception of one thing. Everyone I spoke to, both the gentleman online, as well as the gentleman at rack attack Tigard were wonderful! Very kind and helpful. The problem was that I purchased the silver crossbars and was sent the all black. I decided I didn't care enough to try to exchange, and kept the all black”

Helpful Report

Posted 4 years ago

Hi Tracy, So sorry to hear about the color mix up. We'd be more than happy to do an exchange if you change your mind. Just let us know! Best, Blaze, Rack Attack

Posted 4 years ago

“Great service, fast delivery.”

Helpful Report

Posted 4 years ago

“Great service and delivery. Would have been 5 stars but I'm missing 1 tether strap to hold down my SUP to the front of my car.”

Helpful Report

Posted 4 years ago

“Super happy with the ordering and shipping, product arrived quickly and was exactly what I needed”

Helpful Report

Posted 4 years ago

“Please with this purchase so far, got all 4 bikes on it this weekend no issues”

Helpful Report

Posted 4 years ago

“The website could be cleaner. When looking for what I needed, it was easy to enter the details of my car, and then I was given a list of top three options. Those options were the most expensive and I had to look for the button to click to bring up more racks. Even on the web I was being upsold.”

Helpful Report

Posted 4 years ago

“good cie I guess, not really have anything to say bad about this cie”

Helpful Report

Posted 4 years ago

“I called Rack Attack prior to ordering online to make sure the cargo rack would fit the Thule bars on my Honda HRV (a small car). They were helpful and verified that yes, they would fit.”

Helpful Report

Posted 4 years ago

“I was able to find what I needed online. It was delivered quickly. In general I prefer going to the store and consulting in person but Covid made that impossible.”

Helpful Report

Posted 4 years ago

“It's nice to have free shipping to save me a trip to the store.”

Helpful Report

Posted 4 years ago

Hi Colleen Looks like Canada Post left a notice this morning for picking up your item. Please let us know if there are any issues picking it up. Thanks Mike

Posted 4 years ago

“Choosing the correct rack for my ebike was easy. I was delighted with the prompt shipment and delivery.”

Helpful Report

Posted 4 years ago

“The rack is quality and strong.I have no regret this rack.”

Helpful Report

Posted 4 years ago

“You guys entered the wrong address, if it was the correct one I'd give you guys 5/5. Luckily I have wonderful neighbors and she was able to return to the right address”

Helpful Report

Posted 4 years ago

“Rack came within a week. Everything was packaged nicely and assembly was easy. The only caveate, the site didn’t send me an email to confirm my order originally so I had to call to make sure it went through. But customer service was extremely helpful when I did call.”

Helpful Report

Posted 4 years ago

“The delivery of my rack came within 3 days of ordering it, which I thought was very good. Everything in the package came as I had ordered. Assembly was rather complicated, but the instructions were fairly good and there was more information available with videos online. Only thing missing was instructions for how to assemble the locks into the cover, but again the internet solved that problem.”

Helpful Report

Posted 4 years ago

“Great product arrived with minor damage , reported it within 20 hours to Cody on 01/27/21 who sent me to Alex (same day). NO follow up from the organization as of 05/01/2021 - still waiting for Alex or Cody to respond with the minor repair information. Alex stated that he would ask his Manager and get back in touch right away. WILL CHANGE MY RATING TO GREAT AS SOON AS I HEAR FROM ALEX. Cheers Stephen REVISION: I AM NOT CHANGING MY REVIEW AS THE 20% DISCOUNT ALEX PROMISED HAS NOT BEEN COMPLETED AS OF 05/11/21. Credit was completed last PM , product is still damaged but I can repair it , good response if you stay on top of them!”

Helpful Report

Posted 4 years ago

“Small issue with the rack that they resolved for me quickly.”

Helpful Report

Posted 4 years ago

Hi Philip, Thank you for your feedback. I believe someone's been in touch with you - do let us know if there is anything else we can do. Best, Blaze

Posted 4 years ago

“Rack Attack team did a great job finding back ordered stock from multiple stores and was very quick working out a billing issue.”

Helpful Report

Posted 4 years ago

“The shipping was fast and products look solid. Customer Service when I called was pretty good, but could be improved.”

Helpful Report

Posted 4 years ago

Rack Attack is rated 4.8 based on 4,844 reviews