Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,990 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,990 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 28th December 2025

Anonymous

721

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was greatly impressed with the professionalism and friendliness of Giovanni and his staff. A few day ago I was having issues with my tonneau cover (stuck half way open). I was pressed for time as I am leaving tomorrow to cook for 50 campers and staff at a week long youth camp. They were able to work me in the next day and fixed the problem at no cost! My next vehicle will get outfitted by this store. Great work! And Thank you!”

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Posted 8 months ago

“We bought a Kuat rack here nearly seven years ago and it is awesome! More importantly, a screw holding the rack arm broke this week and the threaded portion was embedded in the rack. We broiught the rack in to Rack Attack earlier in the week and the staffer immediately checked out the problem and fixed it within 15 minutes without a charge. Gold standard service!”

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Posted 8 months ago

“Good store buy from and work with. Project continues … more purchases pending.”

Rack Attack 5 star review on 6th June 2025

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(Online Store) - Posted 8 months ago

“I cannot say enough good things about Rack attack DC. Jay is super helpful and they installed my roof top tent very quickly, within 2 days I had an appointment and the tent was installed on my car. Very thankful for this amazing service, thank you Jay and team!”

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Posted 8 months ago

“I'm very impressed with the service I got from Rack Attack. I had a unique installation, mostly because of suppliers having a shortage of materials nationwide (I confirmed this with other vendors.) Rack Attack put together a great combination of products that I was able to install myself, with only a little help from available YouTube videos. I love the way my assembly looks and feels (really solid).”

Rack Attack 5 star review on 5th June 2025

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(Online Store) - Posted 8 months ago

“The first bike rack I ordered didn’t meet my requirements ,the return process was easy. I ordered another one it is great. Both racks arrived on my doorstep very quickly. The staff I had contact with were polite, knowledgeable and helpful.”

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(Online Store) - Posted 8 months ago

“Fast delivery, great price.”

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(Online Store) - Posted 8 months ago

“Excellent experience! The website is super easy to use and the shipping what extremely fast!”

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(Online Store) - Posted 8 months ago

“Rack attack is just a stand out company. Have bought multiple products from them including roof boxes, bike carriers etc over 5 years and they go out of their way to ensure complete customer satisfaction. This time I booked a hitch install on a 2024 subaru- they were the ones to make sure I called Subaru to ensure it would not break any warranty issues. Unfortunately Subaru said it would - had to cancel the install last minute- full refund without a problem. Just a outstanding location and company.”

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Posted 8 months ago

“Excellent service quick delivery”

Rack Attack 5 star review on 29th May 2025

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(Online Store) - Posted 8 months ago

“I lost the key to my cargo box and needed a replacement. Matt helped me through the whole process and was able to identify the key required and ordered replacements. I have never had anything but a good experience at Rack Attack in Framingham. The staff is knowledgeable and friendly. They listen and always have good answers. They carry nothing but top of the line merchandise and are happy to help design the right solution for you.”

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Posted 8 months ago

“Very fast and exactly what I ordered!!”

Rack Attack 5 star review on 27th May 2025

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(Online Store) - Posted 8 months ago

“I lost the bolt that attaches my bike rack, purchased several years ago from Rack Attack, to the hitch on my car. I was so pleased with the efforts that the staff member to find what I needed, fortunately found in the back of the shop, because it was not possible to order the part that I needed. Excellent service!”

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Posted 8 months ago

“great fast delivery”

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(Online Store) - Posted 8 months ago

“These folks are good people. I really appreciated the care the showed in helping me through the process of selecting, purchasing, and installing the rack I got for my PriusV. Excellent communication! Super nice team. Top Marks All Around. Thank you, Santa Monica Rack Attack!”

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Posted 8 months ago

“Wow I am just mind blown on how amazing this company is. My name is Donald Batchelor and I have been a customer service consultant for multi billion dollar corporations for years, and it’s extremely rare to find that diamond in the ruff. But this company by far exceeds all expectations. Not only is the customer service and the quality of products and installation five stars. But the integrity of this company is mind blowing. I had already ordered my stuff, already gave them the credit card number and agreed to pay a specific amount. They call me about two hours later telling me how they are running a Memorial Day special and that they want to give me an additional $200 dollars off my previous order. Like who does that. They could have not said anything and just went with it. I was already happy and excited for my new rack and kayak accessories. But no they had to go above and beyond to make this customer ever more happier. I genuinely am a loyal customer for life now and all my cars are only going to have accessories installed by rack attack.”

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Posted 8 months ago

“I had a roof rack, trailer hitch, and ski rack installed on my 2024 Mazda CX90. The experience was great especially Zach who took the extra effort. The default for the wiring came out of the trunk, not underneath the car. He was nice enough to bring me back in and do some custom stuff to get it clean and tucked where it should go. Excellent experience will definitely go there for any of my rack needs. Thanks”

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Posted 8 months ago

“Had a great and not so great experience with Rack Attack at their Halsey location in Portland. The not so good was that they damaged my truck while backing it into the building requiring me to take it a body shop for repairs. That said the team responded with nothing but pure professionalism (Matt and Nathan). They waived the charge for the install of my tonneau cover, worked directly with my body shop of choice, doubled the warranty coverage on my cover and secured a rental car for two days, all without me having to spend any money out of my pocket. Start to finish my truck was repaired in just over a week. I would highly recommend Rack Attack and I will be visiting them for any future accessory needs.”

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Posted 8 months ago

“Great Experience with Rack Attack! Ordered a Rhino-Rack Vortex Bar kit for my 2017 Honda Civic. Wanted to carry some kayaks. Instructions where clear and easy to follow! They also sent fitment instructions/measurements for my specific car. Racks are sturdy and I trust them to haul! Ill attach some photos with this review. 10/10 Would and will recommend this site to others!”

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Posted 8 months ago

“I love how light is this rack and easy to use, yet it’s very sturdy and versatile”

Rack Attack 5 star review on 21st May 2025

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(Online Store) - Posted 8 months ago

Rack Attack is rated 4.7 based on 4,990 reviews