Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,030 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 8th April 2026

Rack Attack 5 star review on 17th February 2026

Claude F

731

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a very mixed experience this time, but mainly due to the delivery mechanism that suggested I could change things but it turned out to be just the location and we had to reorganize our day. They promised it between 11:15 and 3:15 (I found out later that I didn't need to be home but with something costing $600+ I prefer to be home) and the final insult was it arrived at about 6:15! The rack is great as always, indeed an improvement (I have bought a fair number of racks over the years) but the delivery was frustrating and irritating.”

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Posted 4 years ago

Geoff, We are very to sorry about your experience and per our conversation I will be passing along your feedback to our online team in hopes of making things as clear as possible on the website. We appreciate your business and your feedback. Please don't hesitate to reach out if you ever need anything! Thanks, Matt Rack Attack

Posted 4 years ago

“RA was the only online shop that had a product in stock. Shipped the very next day. Awesome service.”

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Posted 4 years ago

“Response via email and phone were well above expectations. Good service and good product.”

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Posted 4 years ago

“Good service thanks very much.”

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Posted 4 years ago

“Solid Rack. Instructions could be a little clearer. If you're not mechanically inclined might be difficult to follow. Haven't had a chance to use as yet but hope that the tire clamps work with my fenders, we'll see. Would have preferred an actual hitch pin.”

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Posted 4 years ago

“Excellent response and timely shipment”

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Posted 4 years ago

“Easy process to order, super fast delivery!”

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Posted 4 years ago

“Quick & easy process. Fast shipping.”

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Posted 4 years ago

“Rack Attack really knows their stuff! I sent them a message online, which they responded to promptly. And when I was having issues with the installation of the product I ordered, I was able to quickly contact their customer service, who knew the product and was able to help me find the solution. I would definitely recommend them to anyone looking for roof rack options!!”

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Posted 4 years ago

“Fast professional service”

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Posted 4 years ago

“This is the second rack I have purchased from Rack Attack. I wanted to support local small business and I have been impressed with the service and selection available to me. It makes me feel better about my purchases.”

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Posted 4 years ago

“Everybody advertizes they have it in stock, until you try odering it. Rack Attack just wanted to know " How many do you want?" Thanks Rack Attack!”

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Posted 4 years ago

“5/5. I was buying an extension for an existing rack and left a note about key matching and with no delay they shipped a unit with matching keys!”

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Posted 4 years ago

“Very courteous and professional. I have been very pleased.”

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Posted 4 years ago

“The folks at Rack Attack Ottawa always make themselves available, understand their client needs and do everything they can to help out. Great team!”

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Posted 4 years ago

“Awesome experience.”

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Posted 4 years ago

“Very quick delivery of desired item”

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Posted 4 years ago

“great experience”

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Posted 4 years ago

“Better customer service then Yakima.com. Prompt delivery”

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Posted 4 years ago

“Hi there, I paid for 24 hour UPS air delivery. My order # 914865. I would respectfully request Rack Attack refund me back the $82.11 express 24 hour delivery that I paid for. I ordered the package last Friday August 27th, at approx 11:30 a.m, Halifax time, so first thing Vancouver time and it was delivered Wednesday morning September 1st at 9:58 in the morning. I spoke with UPS on Monday August 30th, as I offered going to their depot when my package arrived, they said that would not be possible as the package will not arrive within 24 hours as there was a delay from Rack Attack in placing the order with UPS on Friday Aug 27th. I paid for the overnight air delivery so that I could install my Thule roof rack for my Tuesday morning drive to PEI. Unfortunately I left a ton of items behind (including golf 4 sets of golf clubs) as I could not attach my Thule where the fit kit was not sent to me on time. I look forward to your response and my refund. (My neighbor picked it up from my doorstep, he is away right now, so I am hoping it is not damaged, as I haven't opened the package yet). Regards, Terry Kanellakos 902-880-4202”

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Posted 4 years ago

Rack Attack is rated 4.7 based on 5,030 reviews