Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,887 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,887 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 17th August 2025

708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick service, item dispatched rapidly, no issues in shipping. The price was also great compared to a local store”

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Posted 4 years ago

“Internet ordering was seamless. Great communications. Item was packaged safely and shipped extremely fast! Will definitely order from Rack Attack again!”

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Posted 4 years ago

“Fast transaction and they answer you right away. Nice people”

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Posted 4 years ago

“My latest purchase was processed and shipped quickly; always great service.”

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Posted 4 years ago

“Excellent place to bring your business. 10 out of 10 highly recommend”

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Posted 4 years ago

“Order confirmation and delivery information was nearly instantaneous. The order arrived within 48 hours. I was nervous about purchasing from Rack Attack as I am unfamiliar with them and you never know on the Internet. I could not be more pleased! Excellent service.”

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Posted 4 years ago

“I ordered a roof rack extension piece, hoping to receive before September. Well I was happy and surprised to receive the item the next day! I contacted them with a question about something unrelated and received a response right away also. I am very happy with my experience with Rack Attack and would not hesitate to purchase in future.”

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Posted 4 years ago

“A definite 5. Very polite and personable. I will order from them again. My order had one gotcha and they called shortly after they received the online order. Never had any other company call so quickly when an issue arose before. the issue was resolved on that call and my order still made it out that day even though their shipping carrier was at the door.”

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Posted 4 years ago

“They didn’t send all the things I ordered. Can’t do worse than that!”

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Posted 4 years ago

Paul, terribly sorry we messed up. If you need any additional lock cores, let us know, and we'll send you a pack free of charge. Blaze - Rack Attack

Posted 4 years ago

“Rack Attack has everything you could imagine and vehicle specific ! Excellent customer service when I called in a d asked for help finding the kit to fit my Jeep. Thank You !”

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Posted 4 years ago

“Customer service was great. Very responsive and knowledgeable.”

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Posted 4 years ago

“I would tell others and they got my business”

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Posted 4 years ago

“2*.... The rack was easy to assemble but when it comes to loading, it is a bit of a challenge . we had chosen this model because it was rated 2X 30KG. which was fine for weight. The issue I have is clamping the centre bar because they are step in bikes It is difficult to decide how to tie down bikes using the clamp. as a cup or as a clamp. Will try again. but it is not easy.”

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Posted 4 years ago

Pierre, so sorry to hear about the loading issues. I'll have one of our rack experts call you to see if we can help!

Posted 4 years ago

“Found a rack that was not available elsewhere and it arrived quickly. Thank you.”

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Posted 4 years ago

“I had a few questions prior to purchasing the bike racks and received a response very quick. The shipping was super quick and the product is great, exactly what I was looking for.”

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Posted 4 years ago

“Wow....so fast. Much appreciated.”

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Posted 4 years ago

“Have been waiting 8 months for bike rack to get in stores inventory, was just about to give up on the thought of arriving this year when I got an email that they had limited inventory arrive. Immediately went on line and purchased it and got confirmation of shipment tracking number in about an hour! Item arrived in excellent condition the next day! This company is first rate, won't hesitate to order from them again!”

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Posted 4 years ago

“Ordered the Thule rails and supply issue delayed delivery but the team at Rackattack were good communicators and price was good. Would definitely order from this company again!”

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Posted 4 years ago

“Amazing customer service! Definately will be shopping with them rather than using Amazon. Keep up the awesome work dudes!”

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Posted 4 years ago

“I purchased a set of Thule Aero bars for my car on a Saturday morning. I had a phone call and an email by Saturday afternoon from someone checking on the order. He wanted to make sure I understood that a fit kit was also required, but I hadn't ordered it. He also questioned whether I wanted locks since I had not ordered them since the order form asked for a key number even though I did not order them. I called them back on Monday and the order was delivered Friday. The bars themselves are just what I was looking for, although the installation instructions were terrible.”

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Posted 4 years ago

Rack Attack is rated 4.8 based on 4,887 reviews