Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.72

4.7 Rating 5,277 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

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“After Matt found the issue, my merchandise was.promptly mailed to me and I received it in 4 days. They are hard to find replacement for a ski rack, which I have had for over years and absolutely would not change them. Thanks Matt and crew for making it right.”

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Posted 5 years ago

Luis, I am sorry about your order. It appears we made a mistake and refunded your order the same day you ordered it. I am unsure how this mistake happened, but I do apologize. I will email you to see how we can help you out. Thanks, Matt Rack Attack

Posted 5 years ago

“They have the best customer support of them all! Keep it up.”

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Posted 5 years ago

“When I called for assistance the staff were immensely knowledgeable and helpful. Got exactly what I NEEDED.”

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Posted 5 years ago

“Rack Attack Mississauga - excellent customer service and very helpful with loading my new bike rack into the back of my SUV. Changed my first choice purchase to something different.”

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Posted 5 years ago

“Very satisfied”

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Posted 5 years ago

“I have been searching for an E-Bike rack and found the Swagman Current at Rack Attack. Product was shipped promptly after ordering and the quality and durability of the product appear to be great - I am very pleased with my purchase.”

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Posted 5 years ago

“Rack Attack made it so easy to find exactly what we wanted for a rack. Super happy that we found Rack Attack would recommend to everyone!”

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Posted 5 years ago

“Easy process and quick delivery, painless...”

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Posted 5 years ago

“Great service and fast shipping”

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Posted 5 years ago

“Received the item I needed in a timely manner. No problems or complaints!”

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Posted 5 years ago

“Everything is good I like it a lot but the locking device I give it a 3 star and rest is great.”

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Posted 5 years ago

“The delivery we was quick and no issues at all. The package was complete and the product a good solid rack for fat bikes. Thank you Rack Attack. :)”

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Posted 5 years ago

“Ordering process was ok but still haven’t received the order. Ups stopped by on Thurs…I’m guessing pkg lost as they were asking if I received it”

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Posted 5 years ago

Dianne, I am sorry to hear about your order, as it does look like UPS lost the package for a number of days, but the tracking updated this morning and it says the keys should be there this upcoming Monday. Just to be safe, I will have another set sent out to you, to ensure you get what you paid for. I am very sorry about this situation. Please let me know if there is anything else I can do for you to make your experience with Rack Attack a more positive one! Thanks, Matt

Posted 5 years ago

“Purchasing was simple, nice web interface, easy to shop. Parts arrived promptly and everything was as expected.”

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Posted 5 years ago

“Fast fast fast shipping. Product as described.”

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Posted 5 years ago

“On September 12, 2021, I spoke to Kent (Assistant Manager) at Rack Attack in Ottawa. When searching Rack Attack’s website for a Thule T1 hitch mounted bicycle carrier, there was a message which stated, as follows: “Out of stock online with limited availability in store (call to confirm). Order today to be added to the waitlist.” Thinking that Rack Attack may have some in stock, I phoned their store right away to buy one. When speaking to Kent, I enquired about the Thule T1 bike carrier and asked if he had any of them in his store. Kent told me that these bicycle carriers were on back order. Next, I asked when would they be available at his store? Kent answered, “Within two to three days”. I asked Kent, “If I order one today, when would a Thule T1 carrier arrive for me”? Kent confidently replied, “By September 30th” (2021). I now asked, “How do I buy one?” Kent answered, “To get one, customers are paying the full purchase price. There are now four people ahead of you, who have ordered this rack.” On September 12, 2021, I paid in full for this bicycle carrier. It’s now October 20, 2021 and I still haven’t heard anything from Rack Attack. This is really outrageous customer service, to charge (demand) someone pay the full purchase price and not have the item by the predetermined date to give them. I never would have paid in full for this purchase, if I had known that a Thule T1 bicycle carrier wouldn’t be in their store and ready for my pick-up by the promised date. Also, I feel their website message was deceptive and simply used to lure in unsuspecting customers who are given a fake delivery date that couldn’t possibly be met. I will never do any business ever again with Rack Attack, because they charged me the full amount, over $500.00, and didn’t provide me with my Thule T1 bike carrier within the date they had promised. I’m disgusted at how Rack Attack has treated me concerning this purchase. It’s like I have given Rack Attack an interest free loan for the last six weeks. I have now demanded a full and immediate refund for this purchase.”

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Posted 5 years ago

Hi Paul, I'm sorry to hear about your negative experience. Inventory availability still presents a big challenge across all our brands. Our store manager Wes has left a voice message for you - please call us back if there is anything we can do to make the situation better. Best regards, Blaze, Rack Attack

Posted 5 years ago

“I am waiting to install it, as the hitch receiver was for the wrong model of Jeep Cherokee, so I had to send it back.”

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Posted 5 years ago

Bill, I am sorry to hear the rack you ordered did not work out for you. I'd love to hear more about the situation that led to your review score and to see how we can improve your experience. I will contacting you right away to get this figured out! Thanks, Matt Rack Attack

Posted 5 years ago

“Very helpful and fast shipping! Great product!”

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Posted 5 years ago

“Honestly the best experience and fastest shipping ever… highly recommend and actually i did, I got my buddy to buy same Yakima rack like 4 days later… thank you rack attack - Chad B”

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Posted 5 years ago

“This rack is sturdy and easy to set up and load our bikes onto. We have ebikes with fat tires. The tire straps are not long enough to fit around the fat tires. Considering the cost of the rack I would suggest that you include the longer tire straps or at least let us know that the rack is not ready for two fat tire bikes. Then we could have ordered the proper length of straps to fit our bikes when we ordered the rack. With the shipping it will now cost me $92.00 to get one set of longer straps to fit our bikes”

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Posted 5 years ago

Rack Attack is rated 4.7 based on 5,277 reviews