Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.72

4.7 Rating 5,277 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

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“The online order system was easy to use and provided good product pics & specs. Delivery was fast.”

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Posted 5 years ago

“Customer service is A1. I needed a different kit to be able to use my previously purchased hullavator kayak rack on a new vehicle. Rack Attack answered my email promptly and I had the new part in a matter of a few days. Now happily using my hullavator on my new vehicle.:)”

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Posted 5 years ago

“Prompt delivery. Item as described.”

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Posted 5 years ago

“I asked multiple times if my order had everything I needed to mount it to my retrax XR. Well, I do not. I had to place another order which cost me time and money.”

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Posted 5 years ago

James, I am very sorry about this! It looks like the team member who put together your order put in the incorrect item for your needs. I will be reaching out immediately to see how we can make this up to you! Once again, very sorry about our mistake here. Thanks, Matt Rack Attack

Posted 5 years ago

“a full 3, Pros: Stellar Customer Service agent. Cons: Have not received my full order, Parts can be marked as out of stock instead of taking customers for a ride : ) Also took a long time to reach customer service.”

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Posted 5 years ago

Raul, We are very sorry if the website did not reflect our inventory correctly. Sometimes we have more live orders than stock and if you order at that time, it may not show as out of stock yet, but we are always working to make improvements to our website and I will pass along the feedback. We did email you about the item being out of stock the day you ordered it, so we always try to be on top of our communication. Please let me know if there is anything I can do for you to help make this experience a more positive one! Thanks, Matt Rack Attack

Posted 5 years ago

“Pleased with the service. I had placed a large order but forgot to add a needed item a few days later and they covered the shipping charges. Very nice! Thanks”

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Posted 5 years ago

“The process was quick and efficient. They confirmed both orders and delivered it quickly.”

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Posted 5 years ago

“Easy to use website with great selection. Before ordering I stopped in at a Rack Arrack store in Victoria and got helpful advice on appropriate product choice.”

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Posted 5 years ago

“Great customer service. I ordered a discounted open box item but was charged full amount. I called customer service and they corrected the error and refunded the difference right away! No hassles at all. Two thumbs up.”

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Posted 5 years ago

“Price matched & sent quick!”

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Posted 5 years ago

“Shopping was very quick. Not the fault of Rack Attack but the stinger bar spring was broken when it was delivered. I called Thule and they are shipping a replacement part. Great Customer Service from both Rack Attack and Thule.”

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Posted 5 years ago

“Rack Attack provided really quick and personalized service for the bike rack we ordered. Sincerely appreciate it.”

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Posted 5 years ago

“Very satisfied”

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Posted 5 years ago

“A:They had it in stock, others didn't. B:They shipped it the same day I ordered it.”

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Posted 5 years ago

“Like the product and service was spot on!”

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Posted 5 years ago

“Carrier arrived without one of the critical bolts to attach to SUV Had to make special trip to Home Depot to save the install”

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Posted 5 years ago

“Very easy ordering and receiving what I needed.”

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Posted 5 years ago

“My wife and I purchased the Thule Gateway Pro 3 bike rack. When we asked the salesman if we could have a quick tutorial he said they weren't allowed to do that, that we just needed to familiarize ourselves with it and that there was a You Tube video we could watch. The instructions inside the box were strictly visual, with no written instructions. Not all of us are visual learners. The You Tube video was not very instructive. When we attempted to attach the rack to the back of our SUV we found that in order to get the two lower clips in place we had to lift the hatch several inches; the clips were angled such that they would not slide in otherwise. The included straps for securing the bikes were at first a mystery- no instructions included of course. So with the aforementioned "familiarize yourselves" suggestion, we finally figured it out. We decided, after much frustration and cussing, that we would find a rack that would surely be easier to use. When I returned it to the store I actually expected, as I think most of us would, that a business would want to know why I was returning it and what they might be able to do to help us out. Nothing, not a word. Got my refund and walked out shaking my head. Not what I would call great customer service.”

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Posted 5 years ago

Hello Owen, I'm very sorry that you did not have a good experience in the store, that's not what we want for our customers! At the moment we have many newer employees who've had to hit the ground running and learn on the job much more than they normally would have had to in past years, but that's no excuse for poor customer service, so I'm working on training that will help get everyone up to speed. If you still have questions about which racks will work for your vehicle, please feel free to reach out to me at gmonjeau@rackattack.com, and I'll do my best to help! Thanks, Gregg

Posted 5 years ago

“1) Box was damaged on delivery. 2) No confirmation that my product was registered with manufacturer. 3) Was not able to find the application recommended in the manual.”

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Posted 5 years ago

Hi Gilles, I'm so sorry to hear about your negative experience. One of our team members will be in touch shortly to help you out. Best regards, Blaze, Rack Attack

Posted 5 years ago

“I goofed up my order twice and rack attack promptly helped me correct my mistakes. I will definitely shop with them again.”

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Posted 5 years ago

Rack Attack is rated 4.7 based on 5,277 reviews