Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,887 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,887 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 17th August 2025

708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent website that is easy to navigate, find your desired product, and then check out with the assurance of the "Norton Shopping Guarantee". On top of that Rack Attack confirms that the product will fit your application before shipping. Then to be able to receive my Kuat NV 2.0 rack two days after ordering it, using standard shipping, was absolutely fantastic. Thank you Rack Attack, I will be a repeat customer. I hope you can open a location in Calgary someday so that I can thank you in person.”

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Posted 4 years ago

“Simply outstanding! I spoke to a real person, they helped me select the right components, placed the order, delivered it quickly and it was all correct. Well done Rack Attack. You will be my first contact for future needs. John Malisani”

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Posted 4 years ago

“Great service level. Product shipped quickly and arrived within targeted delivery date. Well packed and easy to install. Thank you”

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Posted 4 years ago

“good service and delivery time was very fast”

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Posted 4 years ago

“Fast Shipping Item came in good condition”

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Posted 4 years ago

“Service was great, answer my question quickly, rack was perfect fit”

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Posted 4 years ago

“Every process was nice and smooth:)”

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Posted 4 years ago

“Rack Attack had what I wanted, payment went through, tracking number was received and my rack appeared on my doorstep well within stated expectations. This is our second rack from these folks and the forst one went as well also, 'would recommend absolutely'!”

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Posted 4 years ago

“Excellent service, super fast delivery”

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Posted 4 years ago

“Customer service person worked out questions about account numbers and package arrived quickly. Thanks!”

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Posted 4 years ago

“Rack Attack was the only website that had what I needed in stock and was able to send it out quickly. Great service!”

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Posted 4 years ago

“I had an issue with my Thule rack and I called your store in Framingham, MA. The guy I spoke with on the phone could not have been more helpful. He was able to figure out what I needed and ship the part directly to me in time for our family vacation - which just happened to be a very short timeline. Excellent customer service. Very friendly ans helpful staff. Also super efficient. I. Wish we had a Rack Attack in DC as I would shop there every time after such a great experience. Thank you!!”

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Posted 4 years ago

“The communication on the tracking was great and everything was sent in a timely Manor”

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Posted 4 years ago

“I got expert fit advice for my car, and when the wrong part was shipped, it was handled quickly and professionally.”

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Posted 4 years ago

“They were awesome to deal with. I need a one bike add-on, they had it in stock but turned out to be the wrong finish. I spoke to them, returned the original on their dime and they just exchanged it for the proper one which they just got in and even had a price difference that they refunded me. Excellent customer service. Thank you!”

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Posted 4 years ago

“Product arrived quickly and in good condition.”

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Posted 4 years ago

“Competitive Pricing, Shipped immediately. Very Impressed”

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Posted 4 years ago

“Very knowledgeable, helpful staff.”

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Posted 4 years ago

“Great return policy”

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Posted 4 years ago

“The Thule 300R Rain Gutter "Low" option has been impossible to find currently. Rack Attack had them in stock and were shipped out the same day as ordered. They arrived in perfect condition and were installed with the new Wing Bars on my new Jeep Wrangler. Very happy with Rack Attack and Thule Products.”

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Posted 4 years ago

Rack Attack is rated 4.8 based on 4,887 reviews