Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,887 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,887 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 17th August 2025

708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were quick to respond, fast shipping and had what I wanted in stock when no one else did! Thank you!”

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Posted 4 years ago

“Excellent customer service. Very fast processing and delivery. Don’t need to shop anywhere else.”

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Posted 4 years ago

“Sales associate was very helpful everything I ordered came on time and quiet easy to install.”

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Posted 4 years ago

“Great! Very easy to order and very reasonably priced. I ordered a key that was missing and it came very quickly. I definitely recommend this company!”

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Posted 4 years ago

“I got what I ordered and the service was extremely fast. Took a week to process the order and to get it cross country. Not too shabby.”

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Posted 4 years ago

“received my items quickly, and was pleasantly surprised to also receive the items that were listed as “ currently out of stock” at the same time as the others. Will be purchasing from this website again, as it’s easy to use their items finder for racks specific for your use and car.”

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Posted 4 years ago

“I recently had a critical fail on a AC to DC power converter I needed to charge the battery pack to power my portable cooler/freezer while on the road. I contacted Rack Attack who I bought all of the original products from early last year. Despite the warranty having expired on the converter, the rep arranged to have the part replaced under warranty notwithstang, if Dometic would agree. Dometic agreed, and I was blown away by the superb service I received from Rack Attack and their representative Mike. When the time comes, I will definitely do business with this company again. Solid customer service that goes beyond. Thank you!”

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Posted 4 years ago

“Online chat with a customer rep was great. The rep(sorry I forgot his name) took time to gather all requisite information and carefully investigated the parts required for the roof rack in question. Then he populated my cart with all the parts I needed. All I had to do was check out. An excellent experience in every way. Thanks!”

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Posted 4 years ago

“The cargo box arrived broken, however, Alex the customer service rep remedied the situation with lightening speed and had a new one sent out within a couple days with no hassle, while they figure out what needs to happen with the broken one. You don’t get this kind of customer service just anywhere. Rack attack has a new loyal customer. The products are dope, but the customer service is on another level.”

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Posted 4 years ago

“Better price than other sites and also included free shipping. Rack Attack also shipped same day and I received my rack in 2 days. Extremely happy and glad I avoided REI and other popular sites.”

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Posted 4 years ago

“Tons of useful website information on top of extremely knowledgeable customer service people who won’t BS you just to sell you something you don’t need. Great easy real getting it done. Will buy from here again every time.”

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Posted 4 years ago

“Easy to fine and deal with online. I liked that they called me personally to ask about my order and make sure all was good. The only issue was that one of the screws that mounts the basket to the rails on the car was messed up on the top. The Allen wrench hole was completely sheered off. So I couldn’t use it”

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Posted 4 years ago

“Fantastic service!”

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Posted 4 years ago

“Some complications with the order. Mostly because the sizes that Thule had listed for my car were incorrect. But these guys took care of it and I'm all situated now. Great customer service.”

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Posted 4 years ago

“Fast shipping and even faster response when we had questions about the install.”

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Posted 4 years ago

“Rack Attack has great customer service and they are quick to answer questions and ship products. Prices were very competitive too. However, I was shipped the wrong rack at first. RA quickly contacted me to rectify, sent UPS label for return, and advised me that correct rack was going to be sent out and UPS would pick up wrong rack. That was over a week ago - the new rack hasn't showed and UPS has not yet picked up the old rack.”

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Posted 4 years ago

“Good product availability, quick shipping. Had become my go to accessory site”

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Posted 4 years ago

“A representative from Rack Attack contacted me by phone and dealt with my issue to my complete satisfaction. The bike rack is great and easy to use.”

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Posted 4 years ago

Hi Gary, Apologies for the confusion. We have fully refunded your second order. Let us know if there is anything else we can do for you. Best regards, Blaze, Rack Attack

Posted 3 years ago

“Excellent and very speedy Servicevertrag happy”

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Posted 4 years ago

“They contacted me after I placed my order online and noticed a fitment issue. The sales rep walked me through the issue and we resolved it. Shipment was quick. Highly recommend. Great customer service!”

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Posted 4 years ago

Rack Attack is rated 4.8 based on 4,887 reviews