Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,971 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,971 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 28th December 2025

Anonymous

721

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rack Attack was very quick to respond to my order of a Kuat Sherpa 2.0 bike rack. The rack was in excellent shape and easy to assemble.”

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Posted 4 years ago

“Amazing customer service, and product came in time discussed.”

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Posted 4 years ago

“Very good customer service, fast delivery ... ;)”

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Posted 4 years ago

“Excellent customer service. I had some freight damage on a component… they were right on it and shipping label was sent for return and replacement mails out ASAP👍🏻👍🏻”

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Posted 4 years ago

“I received great advice over the chat on Sunday and received the bike rack on Tuesday. Great service!”

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Posted 4 years ago

“Excellent service. Quick delivery as promised.”

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Posted 4 years ago

“Fair price, fast shipping. Easy!”

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Posted 4 years ago

“Awesome to deal with! Awesome products!”

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Posted 4 years ago

“I love my new Yakima roof basket from Rack Attack! Ordering was a breeze and I had my new rack within a few days! Installation was straight forward and my runner has a brand new look! I will order from Rack Attack again! Thank you!”

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Posted 4 years ago

“Rack Attack is awesome. they are responsive and have great customer service.”

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Posted 4 years ago

“Great tool!”

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Posted 4 years ago

“Love the customer service. Product arrived incomplete - but was quickly and easily fixed. Great, responsive team. Delivery was quick and product selection was second to none.”

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Posted 4 years ago

“Courteous and timely service.”

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Posted 4 years ago

“Quick shipping. Good experience”

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Posted 4 years ago

“Top notch! Quick shipping!”

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Posted 4 years ago

“Great service and fast shipping.”

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Posted 4 years ago

“Super fast shipping- perfect fit”

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Posted 4 years ago

“I apologize for the review but I need to be honest about the experience. Store personnel are very hard to reach by phone. There is no such thing as a quick information exchange. The number that is attached to the order confirmation is answered, but it is someone in Oregon who has no information about the East Coast inventory etc. It's really odd. I made a mistake when I ordered. The mistake was not caught during order review even though my vehicle information was provided. Once I realized the mistake it was corrected fairly quickly with an RA and then a credit to my card. Good so far. The item I needed was on backorder. I incorrectly assumed that you would let me know when the item was back in stock so that my order could be filled. That was not the case. From your RA perspective when my return was processed, my order was completed..even though I never received a complete rack system. Again, more emails to figure that out. The people I dealt with are all courteous and helpful when you reach them, but the difficulty of getting through was not what I needed to experience. I did not feel like RA was accessible enough. Maybe that is because it's more focused on retail business? I don't know.”

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Posted 4 years ago

Hi Michael, I'm sorry to hear about your experience. My colleague has reached out to see what we can do to help. Best regards, Blaze

Posted 4 years ago

“Unfortunately, I have not received the rack bars and caps in person. I have had a neighbor recover the delivery. I will say that Rack Attack has kept me totally informed on my order. That was excellent customer service.”

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Posted 4 years ago

“Everyone was so helpful and the services were fast and informed! Thank you”

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Posted 4 years ago

Rack Attack is rated 4.7 based on 4,971 reviews