Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,887 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,887 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 17th August 2025

708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer support and item arrived very quickly.”

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Posted 4 years ago

“Very good service and knowledgable service representative”

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Posted 4 years ago

“Customer service was good. Your employee was thorough and careful when finding the correct product. Prior to entering the store, i had ordered parts online. I ended up forgetting to order the fitkit. I may have just been oblivious, but if the site could try to stop my mistake from happening somehow ( perhaps with more obvious explanations) that would be nice. But I dont blame your site, it was my mistake after all.”

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Posted 4 years ago

“Best purchase I've made since my wife and I purchased our bikes. Great product, great workmanship easy to use. The "instruction" manual was worthless for assembly. I had to go to you tube to a third party to assemble the unit.”

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Posted 4 years ago

“Good advice on my order. Quick delivery.”

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Posted 4 years ago

“Ordering process was simple. Delivered to door without any issues.”

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Posted 4 years ago

“I recently purchased a Quat NV bike rack and the two bike add-on extension and I couldn't be happier. The employees in the Vaughn, ON store, were super helpful. I also ordered the two bike extension online and it came as promised within 48 hours. I will definitely shop Rack Attack again and would highly recommend them to anyone looking for a bike rack.”

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Posted 4 years ago

“Great service! Easy to use and quick and efficient service!”

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Posted 4 years ago

“Unfortunately we can’t use the parts we received as we are still waiting for the rest of the order… hard to give a review”

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Posted 4 years ago

Hi Wendy, Thank you for your feedback. I see a part of your order is waitlisted and I hope our team provided some clarity around why we are experiencing delays and how our backorders work. I understand you are not happy with receiving only the part of the order, so please reach out if we didn't provide the correct information and if there is anything we can do to upgrade your 3-star shopping experience into 5 stars. Even with limited stock, we still want to make sure our customers are as happy as possible, so please accept my apologies for that not happening. Best regards, Blaze, Rack Attack

Posted 4 years ago

“I purchased open box flush mount carrier bars and mounting kit at a good savings. Shipping was fast. The items were in perfect condition and all parts and instructions were in the boxes. Fitment was perfect for my new Audi Q7”

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Posted 4 years ago

“Excellent customer service, speedy delivery and great prices for hard to find hardware. This company is a gem!”

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Posted 4 years ago

“Helpful staff, competitive prices, fast shipping. What more could you want?”

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Posted 4 years ago

“Great seller, product and purchase. Thanks much.”

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Posted 4 years ago

“The entire process was easy and successful. My roof rack was delivered quickly, and I received excellent service.”

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Posted 4 years ago

“Quedo muy bien , me gusto mucho”

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Posted 4 years ago

“Great service.”

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Posted 4 years ago

“Fast shipping and great rack BUT terrible delivery. It was left at our front door, in full view of the street. One of the pieces was not even on our front porch, but rather left on the driveway. For an item worth $1600, a signature should have been mandatory. Thank goodness I was home. Not impressed.”

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Posted 4 years ago

“So far, so good with this rack. My only complaint is with the installation instructions! I wish it would have been more clear on how to attach it to the car rack. More words instead of just pictures. I was man-handling the rubber part to pull it up into place. Little did I realize that was what the knob was for! gah . . . hate to say that I needed my husband for that part.”

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Posted 4 years ago

“WoW. Quick and simple. Received my rack within 2 days”

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Posted 4 years ago

“Outstanding service very pleased.”

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Posted 4 years ago

Rack Attack is rated 4.8 based on 4,887 reviews