Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.72

4.7 Rating 5,277 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

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“easy to deal with, good instructions, good product”

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Posted 5 years ago

“Delivered on time and was exactly as described. Great service!”

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Posted 5 years ago

“A little bit of slowness in confirming and shipping my items, however, once the products were shipped CS was super helpful in making sure everything fit correctly. Overall very satisfied!”

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Posted 5 years ago

“I've been trying to outfit my 2019 Toyota Tacoma with a roof rack for a while. Lots of out of stock items. You came through with just what I needed and everything in the order was correct and the rack is now installed. Great service. The components came from 2 sources which I assume sped up the delivery. Great job guys and gals!”

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Posted 5 years ago

“Excellent company to deal with, prompt communication and quick delivery ahead of scheduled.”

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Posted 5 years ago

“Very fast delivery and package was all intacted. Very impressed”

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Posted 5 years ago

“Quick service! Easy to order. Great product!”

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Posted 5 years ago

“I am very happy with the Thule product. I have One Thule strap which the metal clip is jot working well it does not click the strap.”

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Posted 5 years ago

“Fast delivery, & the rack is great. This rack is perfect for e-bikes”

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Posted 5 years ago

“Quick service”

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Posted 5 years ago

“All items in stock, order was correct, fit was perfect, delivered in 2 days. What more could I ask?”

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Posted 5 years ago

“Very good service! Thank tou very much!!! If I need anything else I know who I will gone call!!! Merci encore!”

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Posted 5 years ago

“Our experience with Rack Attack was great. We only had a vague idea of what we needed and no real idea if it existed (ultra wide bars for carrying multiple canoes on a car that had factory rails). We used the online question tool and they pointed us to exactly what we needed, and delivered it in just a few days. Installed with no problems. Would use again for sure.”

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Posted 5 years ago

“Ordered online in the afternoon and it arrived in the late morning the next day. I paid for express delivery and it worked. It was a birthday present and as usual I was late planning. I also got a discount by associating the online store with my local dealer. I didn’t go local as the car was an oddball this out of stock but the warehouse had them. Can’t recommend them enough.”

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Posted 5 years ago

“Perfect fit, fast shipping, thinking of ordering some additional components. Only problem was not with rack attack but it was the shipping company. They delivered my purchases to a wrong address. Luckily my name and number was on the shipping label and I live in a small town and the person that received it was honest enough to give me a call so I could retrieve my things. I would have done the same but it does restore my faith in people, especially when you hear so much of porch pirates.”

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Posted 5 years ago

“Quick shipping good quality and Nice video for installation . Thank's”

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Posted 5 years ago

“Keys I ordered did not work.”

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Posted 5 years ago

Hey Phil, Sorry to hear that. One of our team members will give you a call tomorrow to see what's going on and send you a replacement if necessary. The last thing we want is for you to have a key that does not work. Best regards, Blaze, Rack Attack

Posted 5 years ago

“Great guys at Rack attack very helpful and knowledgeable- Good job you guys”

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Posted 5 years ago

“Had some product and shipping issues, but the customer service at rack attack saved the day. Feeling excited again about the cool stuff I bought!”

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Posted 5 years ago

Hi Adrian, Thank you for your feedback and sorry to hear about the issues with the shipment. One of my colleagues will be reaching out tomorrow to sort this out for you. Best regards, Blaze, Rack Attack

Posted 5 years ago

“Easy to order, little delay with delivery (24-48hrs) probably due to availability and Covid but overall fantastic experience. Would do again, thank you Rack Attack.”

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Posted 5 years ago

Rack Attack is rated 4.7 based on 5,277 reviews