Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,887 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,887 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 17th August 2025

708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order process was easy. I received verification of shipping right away so I know Rack Attack immediately worked on my order. My order arrived quickly, complete and exactly as I expected, in good shape.”

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Posted 4 years ago

“Awesome experience. I forgot to attach the key #. Before I could send out another email I received a request for it. The key arrived 2 days later. Great customer service. Thank you!!!!”

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Posted 4 years ago

“Excellent experience. Andy was very helpful with the initial order. The item was back-ordered and when it shipped I was out of town. They were very helpful to change the delivery address so I could get it sooner. Thank you very much.”

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Posted 4 years ago

“Not the right part, item said it was for adventurer roof box, but the adventurer box I have has 2” spacing for the current holes. The spacing on this is well over 3” and does not fit my roof rails. So I can’t even use half the items.”

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Posted 4 years ago

Hi there, Sorry to hear about the inconvenience. Our team has reached out with some links to help with the product as it should be the correct part. Let us know if there is anything else we can do to help. Best, Blaze, Rack Attack

Posted 3 years ago

“The website provides good information to make choices easy, fast shipping and overall great service.”

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Posted 4 years ago

“Great service, thanks for getting the product to us!”

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Posted 4 years ago

Hi Glen, It looks like UPS is experiencing delays due to extreme weather. Our team will look into this for you - please accept my apologies on behalf of UPS. Best regards, Blaze, Rack Attack

Posted 4 years ago

“VERY FAST SHIPING .”

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Posted 4 years ago

“Ordered online in a Friday at 3 pm and received complete roof rack kit for my x3 m4.0 Monday at noon via ups. And the pricing was less than I would pay in Halifax. Wow !”

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Posted 4 years ago

“Great bike rack quick delivery!”

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Posted 4 years ago

“Happy with my order and Rack attack was very helpful. Highly recommend.”

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Posted 4 years ago

Our team is on it to assist you with your order! Replacements bars are on the way!

Posted 4 years ago

“Easy to work with. Had it in stock where others had it on back order. Discounted open box and all pieces were included. Received notice from UPS that delivery would be between July 1 1:15 - 3:15 and arrived at 3:45”

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Posted 4 years ago

“5 stars. Very prompt delivery. Replacement parts fit perfectly.”

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Posted 4 years ago

“I was so grateful that the folks at Rack Attack were willing to put the effort in to getting the adapter for my rack out to UPS the same day that I ordered it online. Their quick response and broad inventory supported the expedition that I was on. Thank you so much I will use you again.”

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Posted 4 years ago

“Wonderful service on getting 2 days rush order to me”

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Posted 4 years ago

“Great experience with rack attack. After looking on line endlessly, finally consulted my local rack attack. Their expertise, inventory and customer service equaled amazing success! I also wanted the 4 Thule duffle bags for cargo box, but they had to come from Boston. They arrived in 2 days! And my daughter packed it all up and made her trek across country! Thank you Rack Attack!!”

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Posted 4 years ago

“I can’t believe this company send me 2 keys for the price of one they really did good by And they even called me to let me know that my payment didn’t go through because I use the wrong credit card on file they had the wrong expiration date and they call me to update it and sure enough I have my keys”

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Posted 4 years ago

“did not receive it yet :(”

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Posted 4 years ago

Hi Eliot, Sorry to hear about the UPS delay. It looks like the package arrived in Quebec, so I'm hoping it gets to you shortly. Please reach out to info@rackattack.com if it doesn't arrive soon, so we can investigate! Best regards, Blaze, Rack Attack

Posted 4 years ago

“Great quality!! My bike feels very secure strapped in on it.”

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Posted 4 years ago

“I recently purchased a thule roof bar system for my daughter and forgot to order the Podium Fit Kit. 4 days before she was taking off on her camping trip we discovered my blunder. I called Rack Attack (late in the day) and the person I spoke with assured me the part was in stock and went a step further and called the Denver store (still open because of our time zone difference) to ensure it got dropped in 2 day express that evening. I received the part as expected with no delay to my daughters camping trip. Awesome customer service and attention to detail!! Thank you!!”

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Posted 4 years ago

“Positive purchase experience”

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Posted 4 years ago

Rack Attack is rated 4.8 based on 4,887 reviews