Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.72

4.7 Rating 5,277 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous assistance with the sale and a great product.”

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Posted 5 years ago

“Friendly service. Sales people knew what they were talking about. Thank you. I love my Dometic CFX 75dz. Now I will be looking to purchase a slide and tilt for my truck”

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Posted 5 years ago

“They asked for a review so here it is. After waiting weeks for the part they told us we needed for our Thule rack, it arrived. Unfortunately, it is not the right part and I left a message 5 days ago explaining they sent the wrong part and asking for a call back. Nothing yet.”

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Posted 5 years ago

Chris, I am sorry to hear that the part you received was not the part you needed. I know Carlos from my team has reached out to you to see if we can help make your experience better in anyway, but I also wanted to reach out and see if there is anything we can do for you? I see you've already been refunded, but if there is anything else we can do for you, please let us know. Thanks, Matt Rack Attack

Posted 5 years ago

“Exactly what I needed, but it just took a long time for them to get it in stock. I really didn’t mind waiting as I was nit in a rush. 9/10 would order again”

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Posted 5 years ago

“Very helpful. Bent over backwards to help me out. Great products. Answered my install questions.”

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Posted 5 years ago

“Super helpful staff! Thank you”

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Posted 5 years ago

“I was impressed by the quick service and the call to clarify and adapt the order to my needs.”

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Posted 5 years ago

“It was a very mixed experience this time, but mainly due to the delivery mechanism that suggested I could change things but it turned out to be just the location and we had to reorganize our day. They promised it between 11:15 and 3:15 (I found out later that I didn't need to be home but with something costing $600+ I prefer to be home) and the final insult was it arrived at about 6:15! The rack is great as always, indeed an improvement (I have bought a fair number of racks over the years) but the delivery was frustrating and irritating.”

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Posted 5 years ago

Geoff, We are very to sorry about your experience and per our conversation I will be passing along your feedback to our online team in hopes of making things as clear as possible on the website. We appreciate your business and your feedback. Please don't hesitate to reach out if you ever need anything! Thanks, Matt Rack Attack

Posted 5 years ago

“RA was the only online shop that had a product in stock. Shipped the very next day. Awesome service.”

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Posted 5 years ago

“Response via email and phone were well above expectations. Good service and good product.”

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Posted 5 years ago

“Good service thanks very much.”

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Posted 5 years ago

“Solid Rack. Instructions could be a little clearer. If you're not mechanically inclined might be difficult to follow. Haven't had a chance to use as yet but hope that the tire clamps work with my fenders, we'll see. Would have preferred an actual hitch pin.”

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Posted 5 years ago

“Excellent response and timely shipment”

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Posted 5 years ago

“Easy process to order, super fast delivery!”

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Posted 5 years ago

“Quick & easy process. Fast shipping.”

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Posted 5 years ago

“Rack Attack really knows their stuff! I sent them a message online, which they responded to promptly. And when I was having issues with the installation of the product I ordered, I was able to quickly contact their customer service, who knew the product and was able to help me find the solution. I would definitely recommend them to anyone looking for roof rack options!!”

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Posted 5 years ago

“Fast professional service”

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Posted 5 years ago

“This is the second rack I have purchased from Rack Attack. I wanted to support local small business and I have been impressed with the service and selection available to me. It makes me feel better about my purchases.”

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Posted 5 years ago

“Everybody advertizes they have it in stock, until you try odering it. Rack Attack just wanted to know " How many do you want?" Thanks Rack Attack!”

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Posted 5 years ago

“5/5. I was buying an extension for an existing rack and left a note about key matching and with no delay they shipped a unit with matching keys!”

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Posted 5 years ago

Rack Attack is rated 4.7 based on 5,277 reviews