Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,887 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,887 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 17th August 2025

708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy ordering, quick service. Had the parts I needed four days after ordering. I'm fishing from my kayak again. Thanks!”

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Posted 4 years ago

“Hi - I started to install my new Thule rack, and was checking the parts out of the box from the Fit Kit I ordered from you, and thought that some bolts were missing. So I drove up to the Framingham, MA location, where a young man whose name I didn't get was a big help and explained that the parts in the directions were actually in the Foot Pad box, and he assured me I was good to go. And I was! Thanks for the help, dude!”

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Posted 4 years ago

“Awesome customer service and was amazed how quickly the package was delivered after the order.”

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Posted 4 years ago

“Rack purchased arrived with no hitch pin. Wouldn’t accommodate for the inconvenience”

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Posted 4 years ago

Hi Jair, We apologies for the inconvenience. Someone from our team has reached out to offer a partial refund and send a replacement pin to you. Let us know if there is anything else we can do. Best, Blaze, Rack Attack

Posted 3 years ago

“Still waiting for parts. Documentation may be coming with missing stuff but...”

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Posted 4 years ago

Hi Louis, You should have received all the parts (they were sent separately) and we have reached out to see if there is anything else we can do to help. Best, Blaze, Rack Attack

Posted 3 years ago

“Quick, easy, reasonably priced.”

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Posted 4 years ago

“The people I dealt with seemed to be behind the ball. I paid for new Yakima towers and had to settle with an open box even though a new one was available if I walked into their store 300 miles away. The towers had a steep learning curve to install but have them attached and are rock solid. The torque wrench in the box was defective and later replaced. In all it took 2 weeks to arrive. 3 to 4 stars”

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Posted 4 years ago

“Excellent product was able to called to help with instruction super fast shipping”

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Posted 4 years ago

“Quick delivery of items. Great tool to match items to fit vehicle.”

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Posted 4 years ago

“Product works as advertised and is fairly easy to use. So far so good!!!!”

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Posted 4 years ago

“Great over the phone service. Prompt delivery.”

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Posted 4 years ago

“didn't take the time to review the entire order so you guys only shipped out part. from talking to the agent, seemed like this was no big deal.”

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Posted 4 years ago

Hi Mark, I apologize for the negative experience. We've shipped the other clip and have reached out to see if there is anything else we can do to help. Best, Blaze, Rack Attack

Posted 3 years ago

“Great ebike rack. Quick service and delivery.”

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Posted 4 years ago

“Don’t have the hitch yet for this rack but the product was shipped promptly and I am happy with that.”

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Posted 4 years ago

“Initially my card was rejected due to fraud alert. After comfirming acceptance of charge with card issuer I emailed the store via email explaining circumstances and within a couple of hours received confirmation my order was being prepared for shipment. Very impressed with there response and timely action.”

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Posted 4 years ago

“Excellent response to technical questions.Excellent customer service all around. Would definitely recommend to others”

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Posted 4 years ago

“The guys at Rack Attack were very fast to get out my order. Within minutes of placing my order they called me on my cell bc there was an issue with the zip code that had transferred from PayPal delivery address. They got my information and I had the package in 2 days.”

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Posted 4 years ago

“Excellent ordering process which ensures the correct rack for your particular vehicle with good customer service.”

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Posted 4 years ago

“Ordering online was a breeze. The rack came as promised and was a easy to setup as described on the website.”

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Posted 4 years ago

“Excellent customer service. Had an issue with our order and it was rectified very promptly. Shipping was really fast. Great shopping experience overall.”

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Posted 4 years ago

Rack Attack is rated 4.8 based on 4,887 reviews