Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.72

4.7 Rating 5,277 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

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“great customer service, very knowledgeable”

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Posted 5 years ago

“Excellent product and service. Our Thule EVO rack fit perfectly and the shipping was fast.”

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Posted 5 years ago

“We had a little error on my order and Carlos was extremely helpful with amending this. Thanks Carlos!”

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Posted 5 years ago

“Rack Attack staff helped me pick the right rack for my vehicle. It arrived quickly and was easy to install, no complaints!”

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Posted 5 years ago

“I made a mistake on my order and Rack Attack was very reponsive at correcting my mistake. Great service.”

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Posted 5 years ago

“Purchased a kit from rack attack. Very deceiving advertising, not telling customers that rack is split in to several sections. Spent $246 just for the clamps for the rack, did not come with rails or other parts that you need for a rack. Expect to spend over $600 to actually get the whole rack. NOT SATISFIED, BE CLEAR ABOUT WHAT YOU SELL.”

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Posted 5 years ago

Aleksey, Hello, we are sorry to hear about your recent experience and wanted to reach out to see if there is anything we can do to make your experience a better one. We do our best to feature tools for finding your rack fits like our "fit your car" tool, as well as a chat agent available on the website , and available staff to answer questions via phone calls as well. Regardless, we are sorry that you had a bad experience and if there is anything we can do to make it up to you, please let us know. Thanks, Matt

Posted 5 years ago

“My experience shopping with Rack Attack was awesome.. Spent a lot of time researching best base rack system and SUP paddle board carrier that would be compatible with each other and with my pick-up truck. Rack Attack's on-line research tools (and You Tube videos) made the process easy. Also spoke to a representative by phone prior to purchase who guided me through process and insured I was getting compatible systems. Once ordered, received multiple email updates regarding status of my shipment. Highly recommend Rack Attack.”

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Posted 5 years ago

“Quick delivery of hard to find item.”

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Posted 5 years ago

“Great experience! Very responsive, easy process, and honest company. I appreciate the experience.”

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Posted 5 years ago

“The racks have been received by the vendor that the rack going to be attached to the camper. I want to say thank you to the person who helped me in ordering the racks. I think his name was Victor. He was polite and helpful. After being let down so many times at other business he was a bit of fresh air. There still is some who still believe in customer service.”

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Posted 5 years ago

“Was told that the Thule roof rack fit kit I ordered would work with my discontinued Thule podium. It would not work. Matt from Rackattack was able to assist with getting the updated kit I need and prepared a new order to complete my package. Very responsive and helpful support once the initial issue was sorted.”

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Posted 5 years ago

Steven, We are very sorry about this mistake. You are correct in this kit is not designed for the 460 towers and the team member that you spoke with should have known this. I will be contacting you right away to help you get this sorted! Thanks, Matt

Posted 5 years ago

“The gentlemen I spoke to was very helpful and got me everything I needed for my kids Subaru rack the first time. Shipping was good and everything was in good shape and in stock. It was a very good experience and will use them again. Thank you”

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Posted 5 years ago

“Easy and simple with fast shipping.”

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Posted 5 years ago

“Excellent service! Rack actually arrived two days ahead of schedule. Online ordering very straightforward!”

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Posted 5 years ago

“Rack is great. Fast delivery was a real surprise.”

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Posted 5 years ago

“Great service and price”

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Posted 5 years ago

“Awesome service and customer service. Asked for a sticker. Received said sticker. Good times”

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Posted 5 years ago

“Amazing customer service. Ridiculously fast shipping. I wish I'd heard of Rack Attack sooner.”

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Posted 5 years ago

“Your staff was so courteous; and very knowledgeable and helpful guiding me through selecting the right hitch for my intended use, the Thule C2 Pro bicycle carrier. I have dealt with RackAttack a number of times over the years, ordering Thule and other products. The experience has always been more than satisfactory.”

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Posted 5 years ago

“Website easy to use, order arrived within 3 days and was exactly as advertised. Would go back to them for all my ‘rack’ needs.”

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Posted 5 years ago

Rack Attack is rated 4.7 based on 5,277 reviews