Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,887 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,887 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 17th August 2025

708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was ahead of schedule and really appreciated the phone help from the folks at the store in Ottawa. Thumbs up!”

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Posted 3 years ago

“Easy purchase”

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Posted 3 years ago

“The online ordering process was straight forward and the ramp was delivered on time. It was difficult to find the Kuat ramp but Rack Attack had one in stock.”

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Posted 3 years ago

“Rack was back ordered for two months and they came through with parts from 3 different locations. Now showing all parts out of stock. Kept well informed and happy to be racked.”

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Posted 3 years ago

“Wrong product shipped. Return and refund were easy. Got the product I needed from another company for half the price and no waiting.”

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Posted 3 years ago

Hi Pat, I have reached out to you, but not heard back. We are very sorry about your experience and if there is anything we can do to make your experience better, please let me know! I am happy you were able to find the product you needed. Thanks, Matt

Posted 3 years ago

“Excellent service. Quick delivery. Packaged very well. All parts included.”

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Posted 3 years ago

“I had a challenge to retrofit the Thule rack i had on a 2014 Touareg to a 2021 Atlas Cross Sport. I had done a great deal of research to find the solution when i stumbled upon the Rack Attack website. They had a feature whereby they would do the research and come back with a solution. They did and did so quickly. I could have purchased the same components through Amazon. However, since the folks at RA took the time to research my question, they earned the business. My components arrived quickly and my new Atlas Cross Sport is spoting a new retrofitted Thule rack.”

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Posted 3 years ago

“Ordering was easy and shipping was fast! Will definitely do more business with Rack Attack in the future!”

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Posted 3 years ago

“Simple transaction, good inventory, speedy shipping… perfect”

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Posted 3 years ago

“Excellent, only problem was more related to ups than rack attack but was solved by rack attack very efficiently and quickly.”

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Posted 3 years ago

“Fabulous assistance with the sale and a great product.”

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Posted 3 years ago

“Friendly service. Sales people knew what they were talking about. Thank you. I love my Dometic CFX 75dz. Now I will be looking to purchase a slide and tilt for my truck”

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Posted 3 years ago

“They asked for a review so here it is. After waiting weeks for the part they told us we needed for our Thule rack, it arrived. Unfortunately, it is not the right part and I left a message 5 days ago explaining they sent the wrong part and asking for a call back. Nothing yet.”

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Posted 3 years ago

Chris, I am sorry to hear that the part you received was not the part you needed. I know Carlos from my team has reached out to you to see if we can help make your experience better in anyway, but I also wanted to reach out and see if there is anything we can do for you? I see you've already been refunded, but if there is anything else we can do for you, please let us know. Thanks, Matt Rack Attack

Posted 3 years ago

“Exactly what I needed, but it just took a long time for them to get it in stock. I really didn’t mind waiting as I was nit in a rush. 9/10 would order again”

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Posted 3 years ago

“Very helpful. Bent over backwards to help me out. Great products. Answered my install questions.”

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Posted 3 years ago

“Super helpful staff! Thank you”

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Posted 3 years ago

“I was impressed by the quick service and the call to clarify and adapt the order to my needs.”

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Posted 3 years ago

“It was a very mixed experience this time, but mainly due to the delivery mechanism that suggested I could change things but it turned out to be just the location and we had to reorganize our day. They promised it between 11:15 and 3:15 (I found out later that I didn't need to be home but with something costing $600+ I prefer to be home) and the final insult was it arrived at about 6:15! The rack is great as always, indeed an improvement (I have bought a fair number of racks over the years) but the delivery was frustrating and irritating.”

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Posted 3 years ago

Geoff, We are very to sorry about your experience and per our conversation I will be passing along your feedback to our online team in hopes of making things as clear as possible on the website. We appreciate your business and your feedback. Please don't hesitate to reach out if you ever need anything! Thanks, Matt Rack Attack

Posted 3 years ago

“RA was the only online shop that had a product in stock. Shipped the very next day. Awesome service.”

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Posted 3 years ago

“Response via email and phone were well above expectations. Good service and good product.”

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Posted 3 years ago

Rack Attack is rated 4.8 based on 4,887 reviews