Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,134 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,134 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 29th June 2026

Rack Attack 5 star review on 17th February 2026

Claude F

731

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have to say, I have been purchasing a lot of things online recently, and customer service is impossible to come by. I called rack attack and told them I was having issues with fitment and wanted to ensure what I was ordering was correct. Rack attack helped me confirm I had the right products and even offered to go through the order process even though I already had it in my cart. Thank you again for your customer service!”

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Posted 4 years ago

“The parts I ordered were at a fair price and arrived quickly”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“Ordered the Kuat Grip 6 ski rack, black, special edition. Was supposed to get a complimentary direct mounting kit (25th anniversary) but the package arrived without it. I called a few days later and was told it would be shipped from California and I would receive confirmation and shipping information. Nothing so far.”

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Posted 4 years ago

Ronald, We are very sorry about sending the ski rack without the mounting kit. I know Justin has emailed you and has spoken to the Pasadena location, who will be shipping that part out to you. We will update you with the tracking info once available. If there is anything else I can do for you to make your experience a more positive one, please let me know! mzaltzberg@rackattack.com Thanks, Matt Rack Attack

Posted 4 years ago

“Next day shipping in Denver, solid offer of racks. Loving my new Thule ski rack.”

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Posted 4 years ago

“Fast shipping and the rack are easy to assembly. We haven't got a chance to use it and it looks good.”

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Posted 4 years ago

“Very easy to use web site, great inventory available, shipped right on time.”

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Posted 4 years ago

“very fast service.Maybe 2 days? Nice key chain too! Thank you”

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Posted 4 years ago

“Quick and easy five-star experience”

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Posted 4 years ago

“Great experience! Had to change shipping address, they reached out to me by phone and made the change. They didn’t miss a beat and I had my items a couple days later.”

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Posted 4 years ago

“I was pleased to find the Thule bike rack and Add On I wanted available from Rack Attack especially given the supply chain is presently under stress. I was even more pleased that the items arrived by courier at my door less than 24hrs later! Assembling the rack took a bit of time but this is due to subpar Thule assembly instructions. Thank goodness for videos online! The rack is well designed with quality materials.”

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Posted 4 years ago

“Great service, quick delivery and no surprise. Professional great experience”

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Posted 4 years ago

“I needed a very small part in a hurry! Rack Attack mailed it to me same-day and they were very friendly! LOVE THEM!”

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Posted 4 years ago

“Great work guys.”

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Posted 4 years ago

“The Warranty and Customer Service Departments went out of their way to help me when I damaged one of my towers in the car wash. I was able to get a replacement tower very quickly and was not charged for it as it was slightly used. Justin Cole is the best!”

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Posted 4 years ago

“Good Value, fast shipping.”

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Posted 4 years ago

“Great service and quick response for treating new customers like me. Thanks guys.”

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Posted 4 years ago

“Was easy to order, pay and get my items quickly!”

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Posted 4 years ago

“Mahalos for replacing my rotopax mounting kit A+++”

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Posted 4 years ago

“Speedy delivery. Arrived 48 hours after ordering online. Worth the cost. Functional bike stands.”

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Posted 4 years ago

Rack Attack is rated 4.7 based on 5,134 reviews