Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,886 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,886 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 17th August 2025

708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called in on. Friday morning needing some assistance with my roof rack. Sam had a solution and asked me to bring my assembly to the shop and within a few minutes, it was fixed. I really appreciated the quick turn around and expedient service. Thanks so much!!!”

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Posted 3 years ago

“Glad to be able to place order over the phone.”

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Posted 3 years ago

“Great service. Arrived quickly”

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Posted 3 years ago

“I am revising the following review as customer service took care of my issue and is even going to reimburse my shipping expense. Great customer service! Previous review stated, "I ordered online for a Yakima bike rack lock. A different Yakima product came and the shipping was over $15. I called and the rep said the part I requested over the phone is not available and I should come into the store. I would have liked to have known that before getting the incorrect part shipped."”

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Posted 3 years ago

“Order was received in a timely manner and was well packaged. I have dealt with this company before and the customer service was great”

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Posted 3 years ago

“Awesome rack and service. It arrived within a few days and was a perfect fit.”

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Posted 3 years ago

“I brought the rack in to you shop last saturday to have someone help build and install it. I don't know the name of the guy who helped me but he was awesome. He was wearing a sweet Yakima shirt. Long ago my dad imported Yakima to Canada so I knew he was a dude. I don't think I'm even spelling Yakima right so you probably don't believe me. Anyway, he was a tall thin guy. 1 million thumbs up to him. He put the rack together fast and explained it well. I was very impressed. Will be back for more racks or the extender at some point. 5 out of 5. Thanks!!!! Awesome work.”

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Posted 3 years ago

“Shopping experience was easy and straight forward. Shipping was fast, the rack came as expected.”

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Posted 3 years ago

“Fast shipment, product received as advertised.”

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Posted 3 years ago

“Fast response to questions and fast shipping”

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Posted 3 years ago

“I ordered a 47" rack and they sent me a 53" inch rack”

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Posted 3 years ago

“Easy ordering and quick delivery.”

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Posted 3 years ago

“Good service. Had what I needed when no one else did. Got it out fairly quick. Won’t hesitate a bit to use them in the future.”

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Posted 3 years ago

“I ordered 2 pairs of Yakima clips from Rack Attack but they only had 1 at that time. They sent me the one and a month or so later they sent me the other. I was wondering if they would be able to track that and they did. Way to go Rack Attack!”

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Posted 3 years ago

“I always enjoy shopping. At Rack Attack!”

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Posted 3 years ago

“Shipped really quick! Thank you”

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Posted 3 years ago

“The Exo base kit had a pricing discrepancy when initially purchased, but thinking it would be a dead end asking for an adjustment, I did & to my surprise the customer service folks did what was right & refunded the discrepancy in full. Blaze James, you ROCK!”

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Posted 3 years ago

Hi John, Thank you for your feedback. The EXO SwingBase is a bulky item with higher shipping costs and extra attention required with packing to ensure it reaches our customers in mint condition. We did investigate your comments when you ordered, and thanks to you, we started using a cheaper shipping option, which allowed us to reduce the shipping cost down to $75. It's definitely not our intention to add handling charges if unnecessary. Let us know if there is anything else we can do for you. Best regards, Blaze, Rack Attack

Posted 3 years ago

“Went to Rack Attack on Evens today looking for info on how I could attach my existing bike rack to my truck if/when I were to purchase a tonneau, I had no idea Rack Attack sold tonneau covers for trucks but after seeing that they did I was going to purchase one today. The individual (who seemed to be a manager level employee) that was helping me said he needed to go in the back and look to make sure they had the one I needed……. 40 minutes later he comes out of the office and asked it I needed help (are you kidding me?) I told him “He” was looking to see if he had the tonneau cover I needed, he said “Oh man, I’m not sure how I forgot about you, we don’t have it but I can order it and get in about a week and half”. I told him no think you that I’ll go try and find what I’m looking for somewhere else. The cover and the extra parts I would have needed to make my bike racks work would have cost me over $2,000 I guess they are making enough money that they don’t need my hard earned cash….. I will NEVER shop at Rack Attack again!!!!!”

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(Denver, 80222) - Posted 3 years ago

Hey Bill, I'm very sorry to hear that you had a bad experience. I'd like to get some more details about what happened so that we can improve our service in the future. If you'd like to discuss it please reach out to me at gmonjeau@rackattack.com. Thank you, Gregg

Posted 3 years ago

“Customer service was great when I explained a missing part I needed for the Thule I had bought in 2017. They also worked with me to have it shipped to my home, which was wonderful. Thanks so much!”

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Posted 3 years ago

“Delivery was ahead of schedule and really appreciated the phone help from the folks at the store in Ottawa. Thumbs up!”

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Posted 3 years ago

Rack Attack is rated 4.8 based on 4,886 reviews