Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,971 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,971 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

Visit Website

Write Your review

Tell us how Rack Attack made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rack Attack 5 star review on 28th December 2025

Anonymous

721

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process was quick and efficient. They confirmed both orders and delivered it quickly.”

Helpful Report

Posted 4 years ago

“Easy to use website with great selection. Before ordering I stopped in at a Rack Arrack store in Victoria and got helpful advice on appropriate product choice.”

Helpful Report

Posted 4 years ago

“Great customer service. I ordered a discounted open box item but was charged full amount. I called customer service and they corrected the error and refunded the difference right away! No hassles at all. Two thumbs up.”

Helpful Report

Posted 4 years ago

“Price matched & sent quick!”

Helpful Report

Posted 4 years ago

“Shopping was very quick. Not the fault of Rack Attack but the stinger bar spring was broken when it was delivered. I called Thule and they are shipping a replacement part. Great Customer Service from both Rack Attack and Thule.”

Helpful Report

Posted 4 years ago

“Rack Attack provided really quick and personalized service for the bike rack we ordered. Sincerely appreciate it.”

Helpful Report

Posted 4 years ago

“Very satisfied”

Helpful Report

Posted 4 years ago

“A:They had it in stock, others didn't. B:They shipped it the same day I ordered it.”

Helpful Report

Posted 4 years ago

“Like the product and service was spot on!”

Helpful Report

Posted 4 years ago

“Carrier arrived without one of the critical bolts to attach to SUV Had to make special trip to Home Depot to save the install”

Helpful Report

Posted 4 years ago

“Very easy ordering and receiving what I needed.”

Helpful Report

Posted 4 years ago

“My wife and I purchased the Thule Gateway Pro 3 bike rack. When we asked the salesman if we could have a quick tutorial he said they weren't allowed to do that, that we just needed to familiarize ourselves with it and that there was a You Tube video we could watch. The instructions inside the box were strictly visual, with no written instructions. Not all of us are visual learners. The You Tube video was not very instructive. When we attempted to attach the rack to the back of our SUV we found that in order to get the two lower clips in place we had to lift the hatch several inches; the clips were angled such that they would not slide in otherwise. The included straps for securing the bikes were at first a mystery- no instructions included of course. So with the aforementioned "familiarize yourselves" suggestion, we finally figured it out. We decided, after much frustration and cussing, that we would find a rack that would surely be easier to use. When I returned it to the store I actually expected, as I think most of us would, that a business would want to know why I was returning it and what they might be able to do to help us out. Nothing, not a word. Got my refund and walked out shaking my head. Not what I would call great customer service.”

Helpful Report

Posted 4 years ago

Hello Owen, I'm very sorry that you did not have a good experience in the store, that's not what we want for our customers! At the moment we have many newer employees who've had to hit the ground running and learn on the job much more than they normally would have had to in past years, but that's no excuse for poor customer service, so I'm working on training that will help get everyone up to speed. If you still have questions about which racks will work for your vehicle, please feel free to reach out to me at gmonjeau@rackattack.com, and I'll do my best to help! Thanks, Gregg

Posted 4 years ago

“1) Box was damaged on delivery. 2) No confirmation that my product was registered with manufacturer. 3) Was not able to find the application recommended in the manual.”

Helpful Report

Posted 4 years ago

Hi Gilles, I'm so sorry to hear about your negative experience. One of our team members will be in touch shortly to help you out. Best regards, Blaze, Rack Attack

Posted 4 years ago

“I goofed up my order twice and rack attack promptly helped me correct my mistakes. I will definitely shop with them again.”

Helpful Report

Posted 4 years ago

“You guys are awesome...I had a very helpful person that dialed me in.”

Helpful Report

Posted 4 years ago

“Exceptional service. I ordered an 'Open Box' but was charged for a new item. A quick email and I instantly had a call confirming that it was Rack Attack mistake and my bill had been corrected. The rack arrived the next day. Very pleased, would highly recommend.”

Helpful Report

Posted 4 years ago

“The items arrived very quickly. Exactly what I ordered. Thanks.”

Helpful Report

Posted 4 years ago

“Thought I did just that with my email reply. Excellent purchase experience!”

Helpful Report

Posted 4 years ago

“When I called the sales person let me know that I product I wanted was not rated for my application and told me about the right one”

Helpful Report

Posted 4 years ago

“Extremely fast shipping.”

Helpful Report

Posted 4 years ago

Rack Attack is rated 4.7 based on 4,971 reviews