Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,887 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,887 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 17th August 2025

708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kuat NV Add-On 2.0 2 Bike 2 Inch Rack, arrived well sealed & packaged. Was expecting in 3 days versus 4, I paid for 3 day service, Ordered on Sunday. arrived on Thursday.”

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Posted 3 years ago

“I ordered the Thule EasyFold XT Platform Bike Rack. As with many other things with biking this year, it was on backorder. I also ordered the 53" ramp for extra leverage. As soon as they came in Jason called to let me know it was in. I went to pick it up next day. He loaded it in my car for me.”

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Posted 3 years ago

“Super fast shipping, excellent product, completely satisfied”

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Posted 3 years ago

“Fast free shipping”

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Posted 3 years ago

“The Thule top carriers I purchased on line from Rack Attack were at the same price as on Amazon. I enjoyed shopping using the Rack Attack website; straight forward and easy to use. Delivery was very fast, within a couple of days.”

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Posted 3 years ago

“Rack Attack actually had the part in stock (like they indicated online) and shipped it right away. Can't ask for more.”

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Posted 3 years ago

“The actual product is great. But I’m missing an attachment clip and don’t know how to get a new one without ordering everything. So I only have 1 crossbar installed and that is pretty useless. I called and left a message. No response. Live chat was closed. I left an online message. No response. Maybe a 1 star review will get a response.”

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Posted 3 years ago

Hi Daniel, I wanted to reach out and apologize for not getting back to you right away on this. From the looks of the communication chain on your order, you have now been in contact with someone from our company. Please let me know if there is anything else I can do for you to make this a better experience. Thanks, Matt

Posted 3 years ago

“Good communication throughout the order fulfillment process and fast shipping once all parts were in stock.”

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Posted 3 years ago

“Just purchased this rack and 1st time using it - we love it. So easy to put together.”

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Posted 3 years ago

“Excellent service before the order with questions answered promptly. The item was backordered but I received updates regarding the order and received an email when it was in and did I still want the product. Said yes and it was shipped out immediately. Will order from them again.”

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Posted 3 years ago

“Excellent online purchase of quality product”

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Posted 3 years ago

“Very user friendly website. Getting the right rack was easy and it arrived the day after I ordered it. I’m impressed”

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Posted 3 years ago

“This company is great! Great service, communication, and follow up. Highly recommend them for any rack needs!”

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Posted 3 years ago

“I found the website easy to use and appreciated to feedback on selecting the right rack system for my car.”

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Posted 3 years ago

“Item came in a timely manner. Shipping and handling fee was a little high.”

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Posted 3 years ago

James, I emailed you about this situation, but never heard back. I just wanted to reach out again to apologize for your experience and to see if there is anything we can do to make it a better one. Please feel free to reach back out to me and I will be happy to help! Thanks, Matt Rack Attack

Posted 3 years ago

“I haven't had time to put the rack on the jeep, but Im looking forward too. Instructions have pictures and looks easy enough. Everything came within several days. Very well made. I haven't a doubt that it will be safe and my bikes will be secure. Im glad I ran across Rack Attack online. I feel confident that they are proud of their work and for what Ive seen have good work ethnic. Their Rocky Mounts Backstage Swing Away is top quality.”

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Posted 3 years ago

“Rack Attack notified me as requested to let me know that the product I wanted was now in stock; it arrived quickly with no surprises.”

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Posted 3 years ago

“They randomly sent package to wrong address it was exceptionally hard to get through with anyone finally admitted they were wrong and I was refunded but Never received yet”

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Posted 3 years ago

Hi Nancy, I just wanted to reach out again and apologize for the shipping issue. I know you were sent a new estimate for your racks, but I just wanted to reach out again to see if there is anything else we can do for you at this time? Thanks, Matt

Posted 3 years ago

“Great bike rack- came super fast.”

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Posted 3 years ago

“Awesome service and fast shipping.”

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Posted 3 years ago

Rack Attack is rated 4.8 based on 4,887 reviews