Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,887 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,887 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 17th August 2025

708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to navigate the website and choose the options I wanted. Placed the order online and delivery was the next day. Awesome.”

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Posted 3 years ago

“easy to use store, keys delivered in just a few days to replace the one I lost. Didn't have the box stuck on the car's roof for long. Good job!”

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Posted 3 years ago

“After some research I purchased the Kuat Transfer V2 bike rack as it seamed the most compatible for my Rav 4. It is very practical and appears well designed. Rack Attack shipped it to my door in a week as promised. The assembly was a little tricky as the number of different sized bolts can be confusing. (Check Utube for video). Two holes in the sleeves were not drilled out properly adding to the confusion, all in all it was assembled in a few hours. I like the hitch cam adjustment to reduce excess movement while driving. The only improvements I would suggest is more detail in the manual and I don’t like the Hitch pin, it looks like the cotter pin could fall off easy.”

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Posted 3 years ago

“Thanks for your help, very good”

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Posted 3 years ago

“Online and phone customer service was excellent. Ordering process was easy, and I had next day delivery service. So my experience was awesome. Thank you”

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Posted 3 years ago

“Fast shipping and great customer service. Would recommend to anyone needing a rack or accessories”

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Posted 3 years ago

“Nice and quick during a time of delay. Wish I could have gotten a discount but that is the times service was good and timing was good wish I could say the same for my trailer hitch.”

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Posted 3 years ago

“Overall great service. Very prompt delivery. All parts were the correct ones for my car. I did not give you a 5 rating because the sales person could not confirm that the old Thule Evolution box I was buying the rack for would actually fit the Evo Wing Bars. A sales person from Thule answered that for me.”

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Posted 3 years ago

“Just ordered this rack recently and it was delivered very quickly, within the week. Haven’t had time to do anything else except unpack it and marvel at how easily it folds up into a small, convenient-to-store rack when not in use. Much better than the old style rack that doesn’t fold and takes up so much space when it’s not on the car (which wasn’t sturdy enough to hold our new ebikes). Can’t wait to try it out after some practice on our first ever ebikes around the neighborhood. There’s a river bike trail about an hour away I really want to ride on...”

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Posted 3 years ago

“The rack was delivered to my front door within 5 days of ordering. Assembly, was quick and easy using the Tools supplied by Thule. The fit and fabrication of the rack was fantastic. We loaded up about 80 pounds between two bikes, and drove 200 miles the next day to Jim Thorpe, PA. The rack with the bikes was solid with very little movement - really beyond expectations. Loading was simple and the supplied locks were easy to use and provided good security during the trip. I really like this hitch mounted rack. Compared to the roof rack I've had for decades, it was much simpler to use and you didn't have to worry about height or banging over hangs at fast food stops. This rack is all you could hope for.”

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Posted 3 years ago

“good quality”

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Posted 3 years ago

“Easy ordering. Quick delivery. I got just what I ordered.”

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Posted 3 years ago

“All of the equipment I needed was in stock. Rack Attack shipped it out same day. Rack Attack updated me via email on shipment statuses. Pricing is competitive too. I will continue to purchase from Rack Attack!”

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Posted 3 years ago

“Excellent service - I needed a blank key for changing lock cores and they just let me borrow one rather than have to buy one.”

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Posted 3 years ago

“Fast shipping, packaged was very secure and nothing was missing. Thanks!”

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Posted 3 years ago

“Great reliable service With quality products”

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Posted 3 years ago

“Rack Attack was on it. With all the supply issues going on these days they said what they had and had what they said. Appreciated!”

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Posted 3 years ago

“Knowledgeable, friendly, very prompt, products worked perfectly.”

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Posted 3 years ago

“Very good company. My order was shipped quickly and they actually had what I needed. Other places was out of stock and was going to be around March before getting more racks in..”

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Posted 4 years ago

“Rack Attack came thru!! Less than one week from order to install, even found a mistake I had made and called me to update the order. I had been waiting on this same system of components since December, 2020, from 2 other sites (one was Yakima). I had canceled both orders since they could not restock and ship things. Not sure How the staff did it but I will tell everyone I know, and all of my future business will be with them, First Class! thanks!!”

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Posted 4 years ago

Rack Attack is rated 4.8 based on 4,887 reviews