Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.72

4.7 Rating 5,277 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

Visit Website

Write Your review

Tell us how Rack Attack made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We needed Yakima clips for our new towers. Our Rack Attack engagement was smooth and seamless from ordering through delivery. We also love your clear concise instructional videos on mounting the Yakima racks. Thanks so much. Bob and Maggie”

Helpful Report

Posted 4 years ago

“Excellent Service”

Helpful Report

Posted 4 years ago

“Good online ordering system. Good execution of taking my money and sending me emails. My order of 4 separate items arrived in two shipments. The first shipment went off without a hitch. The second shipment was delayed. I noticed a spam email, called the BC store. The person answering said an alert was put on my account to call me about the spam email, but couldn't understand why no one had responded to the alert on my account. The agent told me they would call me back. No reply for a whole week. I called again a week later and spoke to an agent to enquire where the second shipment was. I was told I would be called back after they looked into it. Never received a callback. The second shipment simply arrived on my doorstep 2 weeks after the first shipment.”

Helpful Report

Posted 4 years ago

Barry, We are very sorry about the bad communication surrounding your order. I will look into why this was handled this way and why we didn't call you back when we said we would, as this is not acceptable. I will reach out to you shortly to see how we can make your experience a better one! Thanks, Matt Rack Attack

Posted 4 years ago

“Order was perfect, customer service was fantastic, very helpful in helping choose proper equipment. Delivered on time as promised. Yakima product installed nicely and looks great.”

Helpful Report

Posted 4 years ago

“I was one of a seemingly unending number of people looking for a Hullavator in this COVID era. I signed up through your website for notification when stock arrived. I was notified as promised, made a simple online purchase, and just received my roof rack. I received 3 phone calls from customer service to follow up and/or guide me through this unavoidably lengthy process. Well done!”

Helpful Report

Posted 4 years ago

“Received the rack withing 10 days, staff very helpful when ordering, rack took over two hours to install, measurements and location for ACURA MDX 2020 were not accurate. I had to adjust and improvise. Lots of cutting, inserting rubber strips for the Rhino brand.”

Helpful Report

Posted 4 years ago

“It’s my second purchase with your store and both times have been greatly appreciated with quick response and items are perfect Thanks again Rack Attack”

Helpful Report

Posted 4 years ago

“Unfortunately, I still have not received the two Hulavators. UPS trackings states that they are still in transit.”

Helpful Report

Posted 4 years ago

“I bought a Kuat Sherpa 2.0 Bike rack of Open Box, actually brand new. A lightweight hitch rack with some nice features and a good-looking powder coat finish. The customer service is very professional and patient when shopping online there for the first time.”

Helpful Report

Posted 4 years ago

“Great service.”

Helpful Report

Posted 4 years ago

“I ordered a THILE roor tack for my new Lexus RX450H. I called Customer Service to get the tight part numbers and ordered online. The rack arrived quickly and fits the car perfectly. I was very pleased with the great service.”

Helpful Report

Posted 4 years ago

“Five stars! Speedy and excellent customer service! I will definitely order from Rack Attack again and recommend it highly!”

Helpful Report

Posted 4 years ago

“Great product and great, personal service from Rack Attack.”

Helpful Report

Posted 4 years ago

Hi Eric, Thank you for your feedback. I've just sent you an email to investigate your missing shipment. Best regards, Blaze Rack Attack

Posted 4 years ago

“Great website, easy to understand. Good to have someone on their side who knows if the rack is compatible with my vehicle.”

Helpful Report

Posted 4 years ago

“Online configuration was fast and simple! Fair pricing, and had my (hard to find) vehicle mount adapter in stock. Delivery was much faster than I expected.”

Helpful Report

Posted 4 years ago

“Placed my order a few weeks ago and have not received it. Contacted Rack Attack a few days ago and have not heard back from them. Probably okay to shop from Rack Attack in person but I would not recommend online orders.”

Helpful Report

Posted 4 years ago

Lance, Hi there! We are very sorry about your experience. From looking into this, we did ship the packages, but they looked to have been delayed or lost in transit. I am not sure if you called the right department, but if you have any other shipping issues with the replacements that were sent, please contact my team @ 888-301-1527. Please let us know if there is anything else we can do for you! Thanks, Matt Rack Attack

Posted 4 years ago

“Great service. The plastic cover of my roof rack with lock cracks a bit. I went to the store and ask how u can help me, do I need to buy this spare part? They didn’t fool me, they said it’s nothing serious if u want we can sell this part to you, but you don’t really need this. Highly recommend this place.”

Helpful Report

Posted 4 years ago

“Aside from being double charged for my purchase and misinformation about who would be shipping the product all went well.”

Helpful Report

Posted 4 years ago

“Excellent service, product, and prices. Free delivery too!”

Helpful Report

Posted 4 years ago

“I am still waiting for the spare tire to be sent. I paid for it when I picked up the trailer. It has been a few weeks and still no spare tire. I have assembled the trailer and it is great. Spare tire has arrived and I have installed it. The product is excellent, there was an issue when the spare tire arrived they did not call me right away and actually put with someone else’s order which was no complete either. Then they realized what they had done and contacted the buyer who’s order was not complete and informed them that the spare tire was part of my order, then called me to say the tire had been there for a week. Everything is fine now, but I am not pleased with the delay in notifying me the tire had arrived and was ready to be picked up.”

Helpful Report

Posted 4 years ago

Clayton, We are happy to hear that you are enjoying your trailer! We have reached out to our Toronto location to figure out what is going on with your spare tire. We will be in contact asap! Thanks, Matt Rack Attack

Posted 4 years ago

Hi Clayon, I have spoken to the Toronto team and it sounds like things have been sorted! I will still be reaching out to see if there is anything else we can do for you. Hope you have a wonderful day! Thanks, Matt Rack Attack

Posted 4 years ago

Rack Attack is rated 4.7 based on 5,277 reviews