Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,246 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,246 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 25th September 2026

Robert M

Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

733

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Came in prefect condition through shipment, has everything I need to mount to my rack”

Helpful Report

(Online Store) - Posted 9 months ago

“Incredible customer service, balanced communication throughout the process. Delivery was smooth by a wonderful and kind individual. The only downside is I don't have a big need for more accessories. I would highly recommend this company above the rest.”

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Posted 10 months ago

“Recently purchased a Bak Flip tonneau cover for my 2025 Ram 1500. Went to the store on Saturday, ordered the cover. It arrived on the following Tuesday, received a call from store manager Phil. We scheduled an installation appointment for later that day. Arrived at store at appointed time, was met by assistant manager Brandon who actually completed the installation. He completed the installation as well as demonstrating the proper use of the cover and I was gone in less than an hour. Thank you for great service and pricing. Warranty upgraded to 10 years by having Rack Attack complete the installation.”

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Posted 10 months ago

“Love the racks. Support team is great. San Francisco store was wonderful helping for installation, so I bought the cargo box at the time visiting there.”

Rack Attack 5 star review on 24th November 2025

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(Online Store) - Posted 10 months ago

“Delivered on time, the quality products, will use again”

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(Online Store) - Posted 10 months ago

“Hats off to Derrick & Brandon, great job from order to installation of tonneau cover, I highly recommend them!!!”

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Posted 10 months ago

“Very helpful and excellent service.”

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Posted 10 months ago

“Could not be happier with our recent purchase of the monorail. A new bike needed a new rack! Thanks to the helpful staff member who helped me over the phone since the online form kept error-ing on me. He also verified for me that the vehicle would accommodate the rack. The rack arrived in 48 hours and the assembly was a cinch!”

Rack Attack 5 star review on 8th November 2025

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(Online Store) - Posted 10 months ago

“What's so special about a bike rack for a Jeep Wrangler? In my case, at 84-years old, it can be a game changer. Going to Rack Attack made it special beyond my expectations. The bike rack allowed to me keep riding after a lifetime of two -wheelers, powered and unpowered. Riding on busy streets and roads now feels too risky for me. So, putting my e-bike on a rack and driving to bike paths was the answer. But not just any rack. Nicolas, the assistant manager helped me better understand the various options. We discussed my needs. He asked the right questions and replied with clear answers. And I selected what seemed the best option for me. It was. I love it. Nicolas and his talented colleagues who installed the rack went the extra mile to make sure everything was as it should be and that I understood the operation of the rack. They were there to answer follow-up questions as I began getting used to loading, securing, and unloading either one or two bikes. Rack Attack Skokie is a first-class operation. Quality and service haven't disappeared everywhere. They certainly are alive at Rack Attack. Dr. Barry Kaufman”

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Posted 10 months ago

“Brandon and his team at the Pineville location answered all my questions thoroughly. They were very knowledgeable. Awesome store with lots of cool stuff to make your outdoor adventures more exciting!”

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Posted 10 months ago

“I can’t remember the last time I received such phenomenal service from anyone like I did recently with Cory from the NW Calgary location. The issue was a faulty lock on our Thule ski box. Several people had tried to fix it but to no avail. Cory had the solution and had a new lock installed so quickly. It’s that kind of service that makes people, like me, a lifetime customer of Rack Attack!”

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Posted 10 months ago

“Very quick processing. Ordered and shipped the next day.”

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(Online Store) - Posted 10 months ago

“I am Brigitte, I live in Québec. Purchased a RockyMount Backstage Swignaway bike rack and got into an issu with the pin in the elbow of the swignaway part. I wrote a claim directly to the company based in the USA. They replied that I had to go trough the store that sold it to me. I have been in touch with Layton, 23 times, he was very keen on getting me the replacement part, wich he did, and sent it fast free of charge! I had a very nice experience buying and getting service from Rackattack”

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Posted 10 months ago

“Great Customer Service”

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(Online Store) - Posted 10 months ago

“My sales guy was excellent and the products always perform as advertised.”

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(Online Store) - Posted 11 months ago

“All my questions were answered! And the delivery was on time! Both were very important because I was purchasing just the Thule kit to install my Jetta Thule Rack in my new Mitsubishi, and I had doubts regarding what was needed. And I saved money on the delivery because they were shipped from Florida. Excellent support!”

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(Online Store) - Posted 11 months ago

“Wow Team! That was quick! I loved that I was able to track my purchase from start to finish. Thanks Rack Attack. We’ll be doing more business in the future.”

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(Online Store) - Posted 11 months ago

“Good follow up on a back order item! Great service!”

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(Online Store) - Posted 11 months ago

“Shipped the same afternoon, and arrived next business day. Astounding.”

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Posted 11 months ago

“Really enjoying my new cooler. Thanks.”

Rack Attack 5 star review on 4th October 2025

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(Online Store) - Posted 11 months ago

Rack Attack is rated 4.7 based on 5,246 reviews