Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,964 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 3rd September 2025

711

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy ordering, great pricing and wonderful customer service. Everything was very smooth.”

Rack Attack 5 star review on 29th November 2024

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(Online Store) - Posted 1 year ago

“Brandon did a great job helping me navigate which Thule cargo top to purchase since I needed one that would work on our station wagon and Sprinter van. The installation went smoothly with Brandon and Derrick taking care of everything during the service.”

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Posted 1 year ago

“I couldn't find keys for my Kuat rack anywhere, not even Kuat. Rack Attack had them in stock and shipped them quickly.”

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(Online Store) - Posted 1 year ago

“I purchased a Roll n Lock retractable truck bed cover from Rack Attack in St Louis Park for my F150. Good price and a quick ship to the store. For convenience, I chose to have the shop doing my spray in bed liner elsewhere do the bed cover install at the same time. Unfortunately, those guys were unable to properly line up the end of the cover with tailgate and left a gap that leaked when it rained. They had no other ideas and their only solution was to tape in some temporary weather stripping. Not good. Rack Attack was happy to take a look. The guys quickly figured out the problem and came up with a durable long-term solution that works perfectly. What did I learn? #1: Purchase your truck accessory / rack from the Rack Attack shop. They will stand by the product. #2 Have the guys at the shop install it so it gets done right the first time. Thank you, Rack Attack, for a great product and great service.”

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Posted 1 year ago

“Great customer service and product knowledge. Quick response. Highly recommend this store”

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(Online Store) - Posted 1 year ago

“I bought a Yakima roof box today at the Li g of Prussia store and the staff was amazing. Brendon the manager was great and very helpful.”

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Posted 1 year ago

“Rack Attack is professional and fast when placing an order through their website. Customer service is Awesome I asked a question and it got answered that same day.”

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(Online Store) - Posted 1 year ago

“Showed up quickly and works perfectly!”

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(Online Store) - Posted 1 year ago

“Best transaction ever I bought à Kuat bed rack and crossbars for my roof tent. Service was the best I had with online shopping and shipping way too fast!!! Thanks to all Rack Attack team for the experience”

Rack Attack 5 star review on 9th November 2024

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(Online Store) - Posted 1 year ago

“The shopping experience was very simple. The original bike rack I wanted was out of stock, but I was able to easily change to another rack in stock, that was shipped to my home. Installation was pretty straight forward.”

Rack Attack 5 star review on 5th November 2024

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(Online Store) - Posted 1 year ago

“I received EXCELLENT customer service at Rack Attack in Austin. Jay educated us on kayak racks that helped in our decision making. Highly recommend.”

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Posted 1 year ago

“Rack Attack Chicago: Worth the Drive! These guys deserve more than five stars! I drove two hours to get to Rack Attack Chicago, and it was worth every mile. From the moment I walked in, they were focused on helping me find the perfect rack for my needs. What I loved: Expert Advice: They took the time to understand how I planned to use the rack and recommended the best options for my vehicle. No pressure, just honest advice. One-Stop Shop: They installed the rack the same day, saving me another trip. Thorough Explanation: The team walked me through every detail of the rack, how to use it, and how to care for it. I felt confident and informed when I left. Top-Notch Installation: The rack looks fantastic on my truck! The installation is clean and professional. It's obvious they take pride in their work. Excellent Customer Service: Everyone was friendly, patient, and genuinely helpful. They made the whole experience a pleasure. Bottom Line: If you're looking for a roof rack, bike rack, or any other kind of cargo carrier, Rack Attack Chicago is the place to go. They're knowledgeable, professional, and dedicated to customer satisfaction. I'm thrilled with my new rack and wouldn't hesitate to recommend them to anyone!”

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Posted 1 year ago

“Incredibly fast shipping of my Kuat Piston SR and matched the manufacturer price! Couldn’t be happier, thank you so much.”

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(Online Store) - Posted 1 year ago

“We were traveling from Utah to California and hit high winds that took our Kayaks off and broke our rack. Called spoke with Ed and he said they could probably get us fixed. Stopped by and sure enough Ed was true to his word, and very affordable for everything that they had to do. I am so pleased with the service and price.”

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Posted 1 year ago

“Rack Attack representative Brynn was extremely helpful with purchasing the end caps for my crossbars which I purchased there years ago. Would highly recommend this store.”

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(Online Store) - Posted 1 year ago

“Awesome! RA had what other shops didn’t…Thanks-KUAT keys are hard to come by! Don’t lose em!”

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(Online Store) - Posted 1 year ago

“Been using rackattack for 11 years. They've never let me down, and the customer service always impresses me”

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(Online Store) - Posted 1 year ago

“Located the item I wanted through a google search; Rack Attack had the item in stock and the best price after signing up for their free membership program. The item was ordered and delivered within 3 days! Super fast and highly recommended”

Rack Attack 5 star review on 21st October 2024

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(Online Store) - Posted 1 year ago

“The two items I have ordered seem to be in good working order , and I appreciate how fast you process and ship your orders . I don't have a pic just yet because I am in the middle of laying carpet down in my tent .”

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(Online Store) - Posted 1 year ago

“Great customer service. I went in to look for a key replacement on my bike rack. Rack Attack went above and beyond, the person couldn’t find a key for my rack, but he drilled out the old lock and put a new one in and gave me a new set of keys. Thank you!”

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Posted 1 year ago

Rack Attack is rated 4.7 based on 4,964 reviews