Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.72

4.7 Rating 5,277 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are the experts. I found choosing the bits and pieces that make up a Thule kayak rack and bars. Rack Attack came through with an estimate of everything I needed.”

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(Online Store) - Posted 1 year ago

“Just wanted to share about my experience with Rack Attack last week. First, Sam was gracious in answering questions, the order of replacement keys for my roof rack, and then my issue with hex nuts. If he isn’t a manager or supervisor he should be. He went above and beyond and clearly I am satisfied with the result. Highly recommend this location for prompt, gracious, and courteous service. Ask for Sam.”

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Posted 1 year ago

“Love my decision to buy my Guardrail. There are many options out there these days and I did my homework. The Guardrail is clearly the winner. Its sturdy, streamline and super easy to use.”

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(Online Store) - Posted 1 year ago

“People from service helped me to find the right kit for my car when Thule's web site could not. Service follow up, shipping, delivery and installation. 5/5! Thanks RA”

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(Online Store) - Posted 1 year ago

“I ordered a rack for my truck from Rack Attack, one they don’t sell as part of their lineup. The price was good, the rack arrived and I had an appointment to install. It turned out great! It was finished in three hours and it looks fantastic and done right! Thanks!”

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Posted 1 year ago

“I went to several sites to research the product and then I found the video that you guys had posted. That video is what caused me to pull the trigger and do business with your company. Thank you very much.”

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(Online Store) - Posted 1 year ago

“Ordered a roof Rack and Portage Canoe carrier and had it delivered to my house in three days Sales person new exactly what I needed Fabulous service”

Rack Attack 5 star review on 3rd September 2025

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(Online Store) - Posted 1 year ago

“Responsive, listened to need, good recommendation. Successfully mounted to Outback factory rails.”

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(Online Store) - Posted 1 year ago

“Ordered a hitch and wiring system with installation and let's just say if something could go wrong ,it did. However, the entire team at the Laird store did everything right. They expedited the delivery, they corrected the errors and they hung in, stayed late and opened early to get it right. Can not say enough good things about these guys. They just do it right. Thanks.”

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Posted 1 year ago

“Needed a hitch bike rack on pretty short notice and Rack Attack was super responsive and shipped my rack quickly so that I got it before I left for my trip. Great customer service, shipping, and very happy with my new Rocky Mounts MonoRail.”

Rack Attack 5 star review on 31st August 2025

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(Online Store) - Posted 1 year ago

“I made an online order and found the website to be very intuitive. The website allows you to enter your vehicle information which ensures that the products you choose are compatible with your vehicle. Once I had my products selected, I was able to quickly receive a quote. The staff are friendly and very helpful. Justin and Max contacted me to ensure that everything with the quote was accurate and after a couple of adjustments , we were able to get the order processing. The shipping was also quite reasonable and overall I would highly recommend considering Rack Attack for your vehicle accessory needs!”

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Posted 1 year ago

“Very happy with the product selection, how to videos, install photos, etc.”

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(Online Store) - Posted 1 year ago

“Had a great experience at Rack Attack Burlington. The staff was very helpful and able to get my Thule up and running. Thanks Chuxk”

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Posted 1 year ago

“We have been customers for 20+ years, since the days you had a shop on Richmond Road. We cannot say enough about the outstanding knowledge and service we receive from you and your team at every single visit... thank you, we are customers for life!”

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Posted 1 year ago

“I had a them install 2 Thule Hullavators on my 2019 Rogue. They took the stock Nissan racks off which proved to be an issue as some of the bolts were ceased. They installed the new Thule cross rails after we tried several models to meet my wishes. To be honest I was somewhat picky about the final install. Manny and Seth were great throughout the process. They wanted to be sure I was 100% satisfied. Great job guys. I would absolutely recommend Rack Attack for your rack needs.”

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Posted 1 year ago

“great customer service and fast delivery. would highly recommend!”

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(Online Store) - Posted 1 year ago

“First time at this business. Fabulous experience. Excellent service. Very courteous staff. And the products I purchased were on sale! What’s not to love about this location?”

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Posted 1 year ago

“Good stuff. Quite pleased.”

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(Online Store) - Posted 1 year ago

“Quick response and shipping”

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(Online Store) - Posted 1 year ago

“I ordered a Rocky Mount Backstage bike rack from Rack Attack. It arrived in 4 days, well packaged. The box was banged up during shipping, but the rack inside was spotless. I paid $150 less than I was able to find at other sites and there was an even bigger delta to what my local rack shop was charging. I'd definitely give them fist shot at getting by business next time I'm in the market.”

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(Online Store) - Posted 1 year ago

Rack Attack is rated 4.7 based on 5,277 reviews