Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,246 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,246 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 25th September 2026

Robert M

Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

733

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy purchase. Got my Tonneau cover quickly.”

Helpful Report

(Online Store) - Posted 11 months ago

“I was very pleased to find Rack Attack was able to find what I needed for my bike rack. They were pleasant to speak to on the phone and I would definitely buy from them again.”

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(Online Store) - Posted 11 months ago

“Great service, great product and a willingness to get everything done right”

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Posted 11 months ago

“Good advice, product as described, delivered on time.”

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(Online Store) - Posted 11 months ago

“I ordered this rack from another company first, based on a personal recommendation. They took my order and charged my card, but never delivered after three weeks! Cancelled that one and ordered from Rack Attack by phone to ensure it was in stock. Great customer service on the order phone. It was shipped the same afternoon and arrived the next business day. Astounding. Highly recommended!”

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(Online Store) - Posted 11 months ago

“Excellent prompt service!”

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(Online Store) - Posted 1 year ago

“Stopped in to see Sam today for removal of an existing Thule rack (cross bars & feet/podium) on my Land Rover. Sam went out to the truck, he had it off in 10 minutes and disassembled into its constituent parts. Sam also took the time to show me how the parts connect together. No charge for his time and expertise. I'll be back with my new truck and highly recommend.”

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Posted 1 year ago

“Excellent service and help with technical issues”

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(Online Store) - Posted 1 year ago

“We had a great experience working with Rack Attack in South Portland, Maine. They're were recommended by the dealer that sold us our new pickup truck. We really like the look and function of the rack and cover Rack Attack installed on our new pickup. I mostly interacted with Adam who was friendly, helpful and attentive. We will definitely recommend them to our friends and family.”

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Posted 1 year ago

“Team are professional and knowledgable of all their products. go”

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Posted 1 year ago

“Items arrived on time and as described. No complaints!”

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(Online Store) - Posted 1 year ago

“Brandon at Rack Attack Charlotte was awesome. Superb install and a good technical review for how the Decked System works and operations on the roll cover.”

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Posted 1 year ago

“I have purchased a number of Thule and Yakima products from Rack Attack over the years and I keep coming back because of the exceptional expertise and after-sale service. I had a significant warranty issue with my most recent purchase -- a Thule Outway 3 -- and I wasn't able to use the rack as I had hoped (on a bike trip in Iceland). This was a significant inconvenience for me and in response to my concerns the staff at Rack Attack rectified the issue in a way that went beyond what I expected and met all of my needs. I'll be coming back once I figure out what my next bike rack will be.”

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Posted 1 year ago

“When traveling this past winter I had a Retrax retractable cover installed on my pickup by another dealer in AZ. I scheduled a service appointment at Rack Attack to adjust my top due to some adjustments I made which were in error. The gentleman that helped me was exceedingly kind, made the adjustments on my rack, and did not charge me. This really stands out and they will have my business for any future purchases.”

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Posted 1 year ago

“Customer service was great!”

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(Online Store) - Posted 1 year ago

“Needed a quick repair on my bike rack. The manager at the University Ave location was extremely helpful. I highly recommend them for their excellent customer service!”

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Posted 1 year ago

“They are the experts. I found choosing the bits and pieces that make up a Thule kayak rack and bars. Rack Attack came through with an estimate of everything I needed.”

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(Online Store) - Posted 1 year ago

“Just wanted to share about my experience with Rack Attack last week. First, Sam was gracious in answering questions, the order of replacement keys for my roof rack, and then my issue with hex nuts. If he isn’t a manager or supervisor he should be. He went above and beyond and clearly I am satisfied with the result. Highly recommend this location for prompt, gracious, and courteous service. Ask for Sam.”

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Posted 1 year ago

“Love my decision to buy my Guardrail. There are many options out there these days and I did my homework. The Guardrail is clearly the winner. Its sturdy, streamline and super easy to use.”

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(Online Store) - Posted 1 year ago

“People from service helped me to find the right kit for my car when Thule's web site could not. Service follow up, shipping, delivery and installation. 5/5! Thanks RA”

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(Online Store) - Posted 1 year ago

Rack Attack is rated 4.7 based on 5,246 reviews