Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,964 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 3rd September 2025

711

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a roof rack for my car. Everyone was very knowledgeable and kind . I had a problem with one of the components and John helped me a lot to solve it. I appreciate his kindness and help.”

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Posted 11 months ago

“Rack Attack is a trusted resource when looking for rack systems and components. Staff was very courteous in explaining how out of stock items were handled on my account and provided several options to move forward with the purchase once the out of stock components were received.”

Rack Attack 5 star review on 1st January 2025

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(Online Store) - Posted 11 months ago

“Fantastic!! Thanks guys!”

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(Online Store) - Posted 11 months ago

“excellent in every way”

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(Online Store) - Posted 11 months ago

“The custom service is very friendly and staff are knowledgeable.”

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(Online Store) - Posted 11 months ago

“Great prices and fast delivery!”

Rack Attack 5 star review on 20th December 2024

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(Online Store) - Posted 1 year ago

“EXTREMELY helpful and very knowledgeable. I had almost bought more than I needed somewhere else and the staff at Rack Attack saved me money. Highly recommend”

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(Online Store) - Posted 1 year ago

“Thule rack. Lost keys and they took care of everything immediately! Its 5 star easy!”

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Posted 1 year ago

“Great system and great service”

Rack Attack 5 star review on 16th December 2024

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(Online Store) - Posted 1 year ago

“Everything was delivered quickly. Ordering online was a little difficult because of not accepting Discover as payment. Everything was handled professionally, and my order was tracked down and processed using an alternative form of payment. No problem.”

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(Online Store) - Posted 1 year ago

“Just got off the phone with Kyle at Rack Attack Framingham - he did exactly what I was hoping he would: he oriented me to the options, was super clear and efficient in communicating them, and advised me on some different ways to go. The conversation took just about 20 minutes, and that included payment and scheduling the installation. And all that happened on a busy Sunday afternoon in December! Kyle was the consummate professional - he knew his stuff, and that made everything very clear and the (big) purchase as comforting as it could be. Looking forward to my new Thule roof system and storage pod.”

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Posted 1 year ago

“Shout out to Brandon and Derrick at Rack Attack Charlotte for helping out with a BAKFlip MX4 for my 2021 GMC 2500HD. I ordered it on 12/7 (a Saturday), and it was installed on 12/12. The fit and finish are exactly what I expected. ALSO, the guys hit it out of the park with their customer service. I found them to be very personable and professional, and I think you will too. FYI, The store is pretty cool too!”

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Posted 1 year ago

“Within two days of purchasing a set of Yakima Sightline towers, I received them. I assembled the first three towers and noticed that the fourth tower was missing several parts. I contacted customer service, and within a day and a half, before I even sent back the other pair, they had shipped me a new set. The customer service was exceptional, and the expedited assistance was greatly appreciated.”

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(Online Store) - Posted 1 year ago

“Excellent customer service! Shipped faster than expected and I love my Bike Rack!!”

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(Online Store) - Posted 1 year ago

“Great product. Had some questions was answered right away.”

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(Online Store) - Posted 1 year ago

“Delivery was quick and ordering was easy. Showed up exactly as described/ordered.”

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(Online Store) - Posted 1 year ago

“Got the right parts and quick shipping.”

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(Online Store) - Posted 1 year ago

“As always Rack Attack Portland-East gave great advice and service. They helped me figure out which rack would work best for my vehicle. This is my 2nd or 3rd major purchase from them.”

Rack Attack 5 star review on 4th December 2024

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(Online Store) - Posted 1 year ago

“I've been thinking about a cargo box for some time now. Rack Attack had a great Black Friday sale so I pulled the trigger and purchase a Thule Pulse 613. The purchase was smooth and delivery was quick. The cargo box arrived in perfect condition. Love it!”

Rack Attack 5 star review on 3rd December 2024

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(Online Store) - Posted 1 year ago

“Fast shipping. Purchased the Thule rack for 2023 Prius XLE. Easy to install. Looks great. Would highly recommend it.”

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(Online Store) - Posted 1 year ago

Rack Attack is rated 4.7 based on 4,964 reviews