Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.72

4.7 Rating 5,277 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So, so glad I found this KOP Rack Attack! Was hoping to get some part and service support for an older roof rack, and I definitely came to the right place. Malachi was pleasant and helpful, going out of his way to help me diagnose and repair some issues to get my rack back up and operational. He provided tools and advice, as well as a new lock system at basically no charge. Thanks to his fantastic customer service, I was able to use a rack I thought was a “goner” to move my son off to college with ease. It is becoming rare to find such excellent customer service anywhere these days. There is no question I will be back to Rack Attack when I need new products, and I will be sure to recommend the same to all my friends. Thanks!!”

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Posted 1 year ago

“Wow- the customer service here is second to none! I was having issues with fitting a previously purchased rack onto a new vehicle. The guys at the store were so very helpful and aided me in making a perfect fit. They above and beyond. Thank you!!!!”

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Posted 1 year ago

“Purchased a cover for my Dometic cooler. Communication was great and shipping was quick.”

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(Online Store) - Posted 1 year ago

“Quick order processing when I really needed it!”

Rack Attack 5 star review on 18th August 2025

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(Online Store) - Posted 1 year ago

“I was quoted a month out on a rack for my Tacoma from a local bike shop. I called rack attack and my parts showed up in 2 days. I will recommend them to everyone. Great customer service.”

Rack Attack 5 star review on 17th August 2025

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(Online Store) - Posted 1 year ago

“I was very happy with the installation and service!”

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(Online Store) - Posted 1 year ago

“For many years I have bought all my bike racks from Rack Attack. Before I took delivery of my 2015 BMW X5, in 2015, Rack Attack informed they could not install a trailer hitch to carry a Thule rack without cutting a hole in the bumper, obviously not something I wanted to do. So I reluctantly bought BMW's proprietary rack. Today a necessary piece fell off and I could not get back on. At the Toronto store Tate took his time to reinstall the piece. He patiently tried several tools until he make it happen. Although I did not buy the rack from Rack Attack, he refused to charge me for the repair. So thanks Tate and Rack Attack for exceptional skill and service.”

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Posted 1 year ago

“Gio and Chris absolutely set the bar with exceptional customer service! I came in with a problem and left with a hassle-free solution. They have a wide variety of quality products and are quick with repairs, maintenance, and warranty replacements. These guys are competent and great to work with………. Thank you!👍🏾”

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Posted 1 year ago

“Upon placing my order, a RackAttack rep reached out to say the item was discontinued. This gave me an opportunity to order another unit and not miss my trip departure deadline. Curt unit is good and does not make any road noise. Seems well build although when it arrived, it was a little banged up. Had to trim some screws to make it work better. Theres tons of space for stickers too!”

Rack Attack 5 star review on 11th August 2025

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(Online Store) - Posted 1 year ago

“Ordered a roof rack system with another seller only to find out a week later that it was back ordered. I needed the product quickly. Spoke to Brody who set me up with a Thule Evo fit kit for my Chevy Equinox and he was able to get it to me the next day. Super happy for the help and fast service.”

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Posted 1 year ago

“Impeccable service and fast delivery. Easy to navigate website. I bought a Dometic cfx3 45 cooler and I am very satisfied. I recommend RackAttack”

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(Online Store) - Posted 1 year ago

“Our Yakima roof box had a broken lock and the people at Rack Attack were fantastic. They took great care of us, fixing the lock, taking the box on and off and helping get it better placed on our roof racks. Michael, Zach and Jacob were especially helpful. For sure use these guys.”

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Posted 1 year ago

“When I made my order with Rack Attack I made a mistake and the team at Rack Attack were quick to fix it for me and get it shipped out to me. Thanks again, I will definitely use them in the future.”

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(Online Store) - Posted 1 year ago

“I dropped in to Rack Attack on Laird and Jesin the assistant had my Thule Bike rack mounted to my Thule roof rack in 5 min flat - lovely young guy I want to adopt him lol Rack Attack on Kaird come through again - been dealing with them through two different vehicle ownerships”

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Posted 1 year ago

“Purchase the Yakima jetstream rack for my 2019 Honda accord. The sales rep was really helpful in helping me choose the parts for my car. Got everything shipped to my house. One item was damaged but customer service was great in helping me replace the part. Great experience.”

Rack Attack 5 star review on 7th August 2025

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(Online Store) - Posted 1 year ago

“Item fits perfectly and was delivered very quickly.”

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(Online Store) - Posted 1 year ago

“Justin was superb in getting new BaseClips ordered and sent very quickly. When I had an issue with a tower, he shipped a new one right away and was extremely helpful. I've bought my whole system through these folks at Rack Attack Toronto and it's so helpful when you call them and they have access to your whole system. Kudos Justin and the gang!”

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Posted 1 year ago

“Excellent experience with RACKATTACK. EJC”

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(Online Store) - Posted 1 year ago

“Responsive and helpful staff.”

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(Online Store) - Posted 1 year ago

“Max and Sebastien were incredibly kind and helpful and quickly fixed my Thule cargo box. Amazing!”

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Posted 1 year ago

Rack Attack is rated 4.7 based on 5,277 reviews