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Rack Attack Reviews

4.7 Rating 5,277 Reviews
93 %
of reviewers recommend Rack Attack
Company Reviews Product Reviews
5,774
 Metrics Info
4.7
Based on 5,277 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Read Rack Attack Reviews

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Anonymous
Verified Buyer
“My experience is that is really worth it to go with a specialty seller like Rack Attack. Sales specialists were really helpful and I used a video they posted to help with assembly and installation.”
Helpful Report
Posted 5 years ago
Wenbin M
Verified Buyer
“Great communication, help me to get my lock and key. Fast shipping and comes with great packaging.”
Helpful Report
Posted 5 years ago
Denise C
Verified Buyer
“Ordering and delivery was easy & quick. Good Experience.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Great experience !”
Helpful Report
Posted 5 years ago
Maria S
Verified Buyer
“I would like to thank you guys so much for helping us out after a car ran into the back of our Thule Bike Rack, you replaced for us so fast you made may partner very happy.. A special Thank you to Alex in Denver Colorado as it was him who sorted all this out for us.. You guys rock...”
Helpful Report
Posted 5 years ago
Emily G
Verified Buyer
“I ordered a Thule rack and cargo box from another retailer. They didn't tell me that I'd need a "fit kit" for installation. So after waiting 18 months to get these backordered items, we were 2 days away from our trip - with NO fit kit to finish the installation. And I was seething that they didn't tell me in the numerous emails that I had with the co. literally asking if I had everything I'd need to assemble. That is when I found Rack Attack. They had the fit kit in stock and I paid for rush delivery. It arrived on the morning that we were to get on the road, we got it assembled and VIOLA, we had a cargo box and a successful trip. THANK YOU!”
Helpful Report
Posted 5 years ago
Robert K
Verified Buyer
“Product was awesome as described and quick delivery”
Helpful Report
Posted 5 years ago
Michael C
Verified Buyer
“Received a part that was back ordered very quickly. Was called when it came in and received within 2 days. Thank You”
Helpful Report
Posted 5 years ago
Becky F
Verified Buyer
“Awesome co. to deal with! … Great communication, good prices, and what I needed most, quick shipping!. Ordered, and received, the item I needed within a week, when it would’ve taken at least 2mos. anywhere else. Very happy!”
Helpful Report
Posted 5 years ago
Chris G
Verified Buyer
“The people that work there aren’t the brightest. I called twice looking for a security lock for my rooftop tent. I explained what ithe EXACT one I needed and twice they didn’t listen or didn’t understand what I was talking about. They were both dumb as a rock. My 12 year old Would have listened better then these dudes lol”
Helpful Report
Posted 5 years ago
Chris, so sorry to hear about your experience. My colleague has reached out to see how we can help. - Blaze
Posted 5 years ago
Anonymous
Verified Buyer
“I used the website fit guide yet the rack sent did not fit the car. Also the packaging had been clearly opened, pieces had been taken out of the box and it was taped back up with a note indicating it was missing pieces yet it was still shipped to me. I returned the rack. It was a complete waste of my time and the staff showed zero empathy for the hassle it caused me. 100% would not recommend.”
Helpful Report
Posted 5 years ago
We are so sorry to hear about your experience. We've reached out to your directly to see what we can do to help.
Posted 5 years ago
Alex M
Verified Buyer
“Super fast shipping!”
Helpful Report
Posted 5 years ago
Richard H
Verified Buyer
“I was able to get on a waiting list. They notified me when the rack was available. I ordered the rack and received it within a week. Very satisfied!”
Helpful Report
Posted 5 years ago
Carlos Q
Verified Buyer
“I really appreciate how Rack Attack handled this long back-ordered item. It was a hard to find part not available from the manufacturer, but they took my contact and order information, and it as soon as it came in. Very pleased!”
Helpful Report
Posted 5 years ago
BRIAN D
Verified Buyer
“The customer service I experienced at rack attack is beyond compare. it is not only expeditious, but it is off the charts with regard to the knowledge of the expert sales personnel there!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Great rack, fast delivery”
Helpful Report
Posted 5 years ago
Keith W
Verified Buyer
“Good product”
Helpful Report
Posted 5 years ago
Greg G
Verified Buyer
“Excellent customer service and fast shipping.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Always Rack Attack! Roof racks for: skis, canoes, kayak (adapted to various vehicles). Rear mounted bike (first 2, then 4 bikes) carriers. Always excellent service over the years. Happy to support a local shop- great staff.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“I just love them. This is my second pair I buy from rack attack. quick delivery and affordable. Will buy again from this website”
Helpful Report
Posted 5 years ago
Rack Attack is rated 4.7 based on 5,277 reviews
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