Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.72

4.7 Rating 5,277 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

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“Top notch! Quick shipping!”

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Posted 5 years ago

“Great service and fast shipping.”

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Posted 5 years ago

“Super fast shipping- perfect fit”

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Posted 5 years ago

“I apologize for the review but I need to be honest about the experience. Store personnel are very hard to reach by phone. There is no such thing as a quick information exchange. The number that is attached to the order confirmation is answered, but it is someone in Oregon who has no information about the East Coast inventory etc. It's really odd. I made a mistake when I ordered. The mistake was not caught during order review even though my vehicle information was provided. Once I realized the mistake it was corrected fairly quickly with an RA and then a credit to my card. Good so far. The item I needed was on backorder. I incorrectly assumed that you would let me know when the item was back in stock so that my order could be filled. That was not the case. From your RA perspective when my return was processed, my order was completed..even though I never received a complete rack system. Again, more emails to figure that out. The people I dealt with are all courteous and helpful when you reach them, but the difficulty of getting through was not what I needed to experience. I did not feel like RA was accessible enough. Maybe that is because it's more focused on retail business? I don't know.”

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Posted 5 years ago

Hi Michael, I'm sorry to hear about your experience. My colleague has reached out to see what we can do to help. Best regards, Blaze

Posted 5 years ago

“Unfortunately, I have not received the rack bars and caps in person. I have had a neighbor recover the delivery. I will say that Rack Attack has kept me totally informed on my order. That was excellent customer service.”

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Posted 5 years ago

“Everyone was so helpful and the services were fast and informed! Thank you”

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Posted 5 years ago

“Great! Key works!! 👍🏼”

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Posted 5 years ago

“Even though your rack finder by vehicle didn’t go back far enough for my old 72 W108, I new your 300r rapid footpack would work with the 53” Aeroblades I had.”

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Posted 5 years ago

“Not being able to get the correct Thule foot package for my vehicle here in Hawaii I looked on the internet and saw that you had exactly what I needed for my 1972 Mercedes 280SE.”

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Posted 5 years ago

“That was super quick shipping! Love the roof rack! Quality is awesome!”

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Posted 5 years ago

“Excellent service, very fast shipment, responsive customer service”

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Posted 5 years ago

“Easy quick delivery”

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Posted 5 years ago

“Prompt service, rack arrived in perfect condition. Price comparable to other venders.”

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Posted 5 years ago

“Everything went smoothly. Would order from them again.”

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Posted 5 years ago

“Your delivery and accuracy were admirable but the parts for Yakima racks are unbelievably expensive. I had hoped to get enough parts for two top racks (a front and a back) at that price, but I just didn't look closely.”

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Posted 5 years ago

“Customer service is excellent. This is my second time getting a rack from them.”

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Posted 5 years ago

“Super fast shipping. Product was as described.. Would buy from Rack Attack again”

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Posted 5 years ago

“So happy to have received a replacement key for a 5 year old bike rack in a timely manner. Thank you!”

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Posted 5 years ago

“5 out 5.... Great customer service on my initial phone inquiry. Fast response to my on-line purchase. Incredibly quick delivery.”

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Posted 5 years ago

“The quality of the purchased products appear to be of good quality. The installation was less than satisfactory as the bars were neither parallel and nor equidistant front to back when installed. This necessitated a reinstallation prior to use by me. It was fortunate that the cleats from our older Yakima system, that stabilize lateral movement of the canoe, were adaptable to the Thule crossbars. The Thule system seems to be well made. We look forward to many years of use. David Jackson”

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Posted 5 years ago

Rack Attack is rated 4.7 based on 5,277 reviews