Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,858 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,858 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 30th July 2025

708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service! Was very knowledgeable and more then willing to help with getting my purchase out to my car.”

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Posted 1 year ago

“Awesome customer service.”

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Posted 1 year ago

“My purchase of an icamper was spot-on. Easy to use durable and sturdy in both with and adverse weather. It was also very quiet when driving. The folks at Rack attack were very accommodating and knowledgeable.”

Rack Attack 5 star review on 24th August 2023

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Posted 1 year ago

“Great service and help”

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Posted 1 year ago

“Great rack, easy to use and to install uninstall.”

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Posted 1 year ago

“Hi there, My name is Anna and I'm better known as KK Lexo, let me tell you I'm so completely happy with the staff at Rack Attack Pasadena location. These men here are happy to be here and the company has to value the hard work and dedication of their employees for them to be so happy and helpful. Everyone in this store is knowledgeable and even when you come in on a random day and your service specialist is not here, it doesn't matter bc the next specialist is just as happy and knowledgeable. Service is excellent”

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Posted 1 year ago

“Rack Attack staff are very professional and attend to each client with full attention (I like that).”

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Posted 1 year ago

“Every single experience I've ever had with Rack Attack has been bar none the best service from a shop with this sort of specialization. Their folks are extremely knowledgeable, they're service-oriented, the follow-through is reliable, and if I had a question or an issue later I could come into the shop and get priority service from them. I used to shop around to find the best price on racks and accessories for them. Now I just go straight to Rack Attack and buy from them because I know that no matter what happens with my gear, they got my back!”

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Posted 1 year ago

“We have made three large purchases from Rack Attack, a hitch mounted bike rack, cargo basket and net, and a roof mounted bike rack. The service from the staff in helping us to select these products was excellent. The service to install the cargo basket and roof top rack was done quickly and correctly. All in all Rack Attack is one the best retailers we have done business with.”

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Posted 1 year ago

“You guys are great!”

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Posted 1 year ago

“Bought two rooftop tents and a Dometic fridge from Rack Attack over a two year period. Service was outstanding! Curteous staff went out of their way to ensure our gear was properly installed before we took off on our cross-continental road trip. Thanks!”

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Posted 1 year ago

“They know their stuff and will always take the time to correct small issues right away and let us know what is an issue and what isn't.”

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Posted 1 year ago

“Have been enjoying it and handy and easy to load bikes.”

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Posted 1 year ago

“Wonderful product quality and good and fast service”

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Posted 1 year ago

“I have the most terrible service in my life with rack attack in Portland the fist day that I bye my canopy broken he said that is gonna replace and I steel waiting this happen around 2 years ago or more bad service”

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Posted 1 year ago

Hi Gabriel, I'd like to learn more about what happened so that we can figure out how to make this right, and avoid similar issues in the future. I will be reaching out shortly for more information. Best, Eric

Posted 1 year ago

“No issues”

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Posted 1 year ago

“very helpful staff and good prices”

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Posted 1 year ago

“Very knowledgeable staff and competitive prices. No need to shop anywhere else for a quality bike rack.”

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Posted 1 year ago

“I could not be happier with the rack and the customer service.”

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Posted 1 year ago

“This is great rack. It's heavy, so it's not trivial to add and remove from my hitch. Attaching four bikes at the same time can be tricky based on the size and types of bikes. But once they're on the rack: YES! They're stable. They can be locked up. And swinging open the bikes so you may access the rear gate is pretty easy. It works.”

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Posted 1 year ago

Rack Attack is rated 4.8 based on 4,858 reviews