Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,896 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,896 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

Visit Website

Write Your review

Tell us how Rack Attack made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rack Attack 5 star review on 3rd September 2025

711

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products at great prices and fast delivery. Rack attack had the product in stock when no one else did.”

Helpful Report

Posted 4 years ago

“Received the product in time but with non-matching key locks. Contacted the store and a matching set was sent out overnight. Great service. Just ordered a new product because of my first experience.”

Helpful Report

Posted 4 years ago

“I've bought 5 Rockymounts Tomahawk bike rack to make a custom setup on my truck bed. Everything was perfect... the price, the service and the delivery time. Hope to make business with Rack Attack as ASAP! :)”

Helpful Report

Posted 4 years ago

“The first equipment that was send to me looks like RETURN, so I went to Vaughan to replaced my order.. it”

Helpful Report

Posted 4 years ago

Sorry to hear your order didn't handle the transit well. The products occasionally catch a bit of cardboard dust on route, which can make it seem like the product is not new. I do hope you are happy with the replacement.

Posted 4 years ago

“received bike rack 4 days ago, 3 days after ordering it! expedient service. just had the hitch installed yesterday. My bike arrives within a month. Hoping for an early Spring to test it all out!”

Helpful Report

Posted 4 years ago

“Came fast and was exactly what we were hoping for.”

Helpful Report

Posted 4 years ago

“Great website, order was shipped promptly, tracking info provided. Rack arrived on the day promised. Overall excellent experience.”

Helpful Report

Posted 4 years ago

“Great and easy to use website. Great reviews and prices.”

Helpful Report

Posted 4 years ago

“Great product. Great people to deal with. Chris answered all my questions before the purchase and has promised to assist with the installation if I have any problems”

Helpful Report

Posted 4 years ago

“This transaction started out great as Rack Attack called me immediately to let me know that the item was backordered from the manufacturer despite what their web site stated. I appreciated the update and had no issue with waiting. Thule must of ramped up production and I received a notification that my Thule would be delivered on 2/9/21 between 1500 and 1900 hours (3pm to 7pm). I received a call from the driver at 1200 (Noon) that he was in front of my house. I told him what the text said and he proceeded to knock on my neighbors doors to drop the carrier off. I asked him to please stop as I do not know my neighbors like that and I would try to get someone over. Thankfully a family member could drop what they were doing to get over and receive the carrier. As I understand it now when I get home to inspect the package, if there are any issues, I cannot return or call for assistance as it was accepted. Nevermind that it had to be a 19 year old college student who has no idea what he's looking at to receive it as they changed the delivery time without notifying me. Rack Attack did reach out to me from my negative review and say if anything is damaged they would try to get Thule to fix it. Thankfully there was no damage. Just a stressful order and delivery. Even if it is a drop ship I bought it through Rack Attack.”

Helpful Report

Posted 4 years ago

HI John, So sorry to hear the delivery didn't go ahead as scheduled. My colleague Matt has spoken to you today so let us know if there are any issues with the delivery. Best regards, Blaze

Posted 4 years ago

“Great customer service via phone”

Helpful Report

Posted 4 years ago

“Arrivée très rapidement.”

Helpful Report

Posted 4 years ago

“It was easy to find the rack system I needed for my car and the customer service representative was an immediate source of help to confirm I chose the correct system and answer other questions I had. I like that it shipped from BC. Installation instructions were good and it was easy to put together. I had a helper but one person could set it up just fine.”

Helpful Report

Posted 4 years ago

“Great website, easy to navigate. I also appreciate that it checked the model of my car to verify that the item fits. Super fast shipping! thank you”

Helpful Report

Posted 4 years ago

“The 66" Yakima round cross bars were shipped undamaged. There were no usable end-caps for the bars. The shipping end caps are not usable. Yakima wants $12 + shipping for end caps. I got them at Ace Hardware for cheap. Good expensive crossbars no end caps.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. The endcaps are not included with the product by design as they come with the Yakima towers instead. We'd love them included as well, however, this is Yakima's decision. Do reach out if there is anything we can do to help.

Posted 4 years ago

“Great communication about order status. Shipped quick and arrived on time. Thanks!”

Helpful Report

Posted 4 years ago

“Excellent service, fast delivery.”

Helpful Report

Posted 4 years ago

“Parts ordered did not fit on my older Thule bars as was expected by our chats. I now have to buy a bar to fit the parts. Should have bought an entirely new ski carrier. Did not have a carrier for ski trip and had to transport inside my car.”

Helpful Report

Posted 4 years ago

“Quick and easy ordering from their website. Called the next day because I forgot to order an item and they quickly added to my order and shipped it the next day. Faster than Amazon! I won't be opening the box until summer time so the review of the product will have to wait.”

Helpful Report

Posted 4 years ago

“Awesome!”

Helpful Report

Posted 4 years ago

Rack Attack is rated 4.8 based on 4,896 reviews