Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,136 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,136 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

Visit Website

Write Your review

Tell us how Rack Attack made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rack Attack 5 star review on 29th June 2026

Rack Attack 5 star review on 17th February 2026

Claude F

731

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great experience! Had to change shipping address, they reached out to me by phone and made the change. They didn’t miss a beat and I had my items a couple days later.”

Helpful Report

Posted 4 years ago

“I was pleased to find the Thule bike rack and Add On I wanted available from Rack Attack especially given the supply chain is presently under stress. I was even more pleased that the items arrived by courier at my door less than 24hrs later! Assembling the rack took a bit of time but this is due to subpar Thule assembly instructions. Thank goodness for videos online! The rack is well designed with quality materials.”

Helpful Report

Posted 4 years ago

“Great service, quick delivery and no surprise. Professional great experience”

Helpful Report

Posted 4 years ago

“I needed a very small part in a hurry! Rack Attack mailed it to me same-day and they were very friendly! LOVE THEM!”

Helpful Report

Posted 4 years ago

“Great work guys.”

Helpful Report

Posted 4 years ago

“The Warranty and Customer Service Departments went out of their way to help me when I damaged one of my towers in the car wash. I was able to get a replacement tower very quickly and was not charged for it as it was slightly used. Justin Cole is the best!”

Helpful Report

Posted 4 years ago

“Good Value, fast shipping.”

Helpful Report

Posted 4 years ago

“Great service and quick response for treating new customers like me. Thanks guys.”

Helpful Report

Posted 4 years ago

“Was easy to order, pay and get my items quickly!”

Helpful Report

Posted 4 years ago

“Mahalos for replacing my rotopax mounting kit A+++”

Helpful Report

Posted 4 years ago

“Speedy delivery. Arrived 48 hours after ordering online. Worth the cost. Functional bike stands.”

Helpful Report

Posted 4 years ago

“Ordering with Rack Attack was a very positive experience. Prior to my order, I emailed the team regarding how long it might take to receive the product and to confirm the free shipping. I received an email from one of the reps., Matt, the very next day (on a Sunday!). Who does that anymore?! Awesome service. Thanks, Matt! Rack Attack had my item in stock and ready to ship. I received it ahead of schedule by two days. It was well-packaged and in great condition. I have already installed it, and I love it! It adds a "utilitarian" look to the car that I was looking for. I would highly recommend Rack Attack.”

Helpful Report

Posted 4 years ago

“Very informative website and the human double-check of my order saved me! Quick response times too.”

Helpful Report

Posted 4 years ago

“I have purchased 2 Saris bike racks from Rack Attack, everything has gone smooth both times. This last purchase the order arrived at my door way sooner than expected.”

Helpful Report

Posted 4 years ago

“Even with all the shortages we are seeing with in the global supply chain, Rack Attack was able to find and ship me the fit kit parts required for our roof rack in less than one week! Although I did place my order online in the end, Scott from the Ottawa location was able to help me narrow down my needs over the phone. Awesome service and definitely made a repeat customer out of me!”

Helpful Report

Posted 4 years ago

“Great work!”

Helpful Report

Posted 4 years ago

“Purchased online and received within a week as promised. Quick reply to online question about vehicle fit and highly recommend purchasing from either dealer location or online.”

Helpful Report

Posted 4 years ago

“Very happy with my RockyMounts rack. No hitches in the process…pun intended. The rack arrived very quickly, especially considering nothing is shipping efficiently these days. Well done, Rack Attack!”

Helpful Report

Posted 4 years ago

“Totally Excellent. Thanks!”

Helpful Report

Posted 4 years ago

“Once product was ordered, received prompt email from Rack Attack with confirmation and tracking number. Received product within two business days via UPS. Very pleased.”

Helpful Report

Posted 4 years ago

Rack Attack is rated 4.7 based on 5,136 reviews