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Rack Attack Reviews

4.7 Rating 5,277 Reviews
93 %
of reviewers recommend Rack Attack
Company Reviews Product Reviews
5,774
 Metrics Info
4.7
Based on 5,277 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Read Rack Attack Reviews

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Mike L
Verified Buyer
“Delivery was on time”
Helpful Report
Posted 3 years ago
Paul S
Verified Buyer
“Very good website with lot's of information and easy to find the right product. Also great service and very helpful when contacting by phone or online chat.”
Helpful Report
Posted 3 years ago
Michael M
Verified Buyer
“my rack attack experience had two phases: Initially I was seriously irritated because rack attack sold me a ski rack that I could not mount to my car. I had chosen rack attack specifically because of the "fit to your vehicle" feature that suggested they had gone through the trouble of assembling a list of all vehicles on the market and figuring out which of their accessories fit onto which vehicle. This is why I was so surprised that they sold me a ski rack that required crossbars for attachment, even though it was clear from my vehicle data that I entered that I didn't have crossbars In phase two then I was positively surprised that Rack attack reached out to me and tried to fix the problem. The issue with the website was that it actually correctly suggested that for my vehicle I needed to purchase crossbars in addition to the ski rack, but the information was presented in a way that I misinterpreted it and thought all I needed was the ski rack itself. The rack attack representative figured out what I needed and helped me order it. In the meantime I've got all the parts and assembled them and now I have a very nice ski rack to go skiing with my family As to the website and whether or not it is clear: I tried it out on my family members and asked them what product they thought the website suggests one should buy with a vehicle like mine. My son figured it out, but both my wife and I did not. I should add that my son is studying towards his computer science degree, so he may be more astute than most people in figuring these kind of things out. My wife and I are not digital natives, but we're otherwise functioning adults. My takeaway: thumbs up to rack attack for putting a nice website together and shipping the right products, as well as for customer service and an effort to make things work out. But I still recommend making the website clearer and point out that certain products are meant to be purchased as a bundle”
Helpful Report
Posted 3 years ago
Michael, We are sorry to hear about this situation. Our website is designed to suggest roof racks to go along with the ski racks, so it is possible there was some sort of technical error. I will be reaching out to you right away to help find a solution for you. Thanks, Matt Rack Attack
Posted 3 years ago
Chris F
Verified Buyer
“Works perfect for my 2013 Nissan Frontier👍”
Helpful Report
Posted 3 years ago
Matt E
Verified Buyer
“Solid product and as advertised”
Helpful Report
Posted 3 years ago
Jeffrey L
Verified Buyer
“I got this product to fit my Subaru ski rack on my Yakima round cross bars. This product works great and fits perfectly!”
Helpful Report
Posted 3 years ago
Tim R
Verified Buyer
“After a misunderstanding when ordering, Rack Attack was very quick to remedy the problem. They were great, and I am looking forward to installing the Rhino feet and platform for n my Smart Cap. I appreciate their timely help.”
Helpful Report
Posted 3 years ago
Tim, We are very sorry about this, as it appears we made a mistake. I will be reaching out to you to see if we can help make the situation any better. Thanks, Matt
Posted 3 years ago
Rebecca H
Verified Buyer
“Unfortunately, I did not receive my package with UPS.”
Helpful Report
Posted 3 years ago
Hi Rebecca, We are sorry to hear that UPS has lost your package! Our Ecommerce team has been in touch and will be happy to help you resolve this issue! Best, Eric
Posted 3 years ago
Francis S
Verified Buyer
“Very quick service.”
Helpful Report
Posted 3 years ago
Oliver B
Verified Buyer
“Great customer service, happy with product.”
Helpful Report
Posted 3 years ago
John W
Verified Buyer
“Fantastic!!”
Helpful Report
Posted 3 years ago
Jessica H
Verified Buyer
“Ordered Dometic 11L water jugs along with Dometic 150L water faucet. Absolutely love this water system set up for our camping adventures. Water jugs are easy to carry and water faucet is a quick double tap to turn on, can be set to fill at a specific amount, and one tap to turn off. Our blue heeler became familiar with this water set up and would sit next to it when she wanted more water 😂 she also likes it 🐾 Despite there being shipping delays being the holiday time and weather disruptions our package still arrived quickly. Contents in package were packed well and everything arrived in good condition. Overall very happy with my purchase. Thank you Rack Attack for carrying these products.”
Helpful Report
Posted 3 years ago
Noah S
Verified Buyer
“The rack showed up on time and was very easy to install. I will definitely be coming back to rack attack in the future.”
Helpful Report
Posted 3 years ago
Ed R
Verified Buyer
“Missing a part so I can’t install yet, staff is helpful but fix is taking way too long.”
Helpful Report
Posted 3 years ago
Hi Ed, I apologize there were some parts missing from your Thule Fit Kit! We have reached out to Thule and will be in contact as soon we have more information on getting you the missing parts! We also apologize for the delay the holiday has caused in this process. Best, Eric
Posted 3 years ago
Michael A
Verified Buyer
“Accurate description. Fast shipping. Great pricing. Perfect”
Helpful Report
Posted 3 years ago
Andr? L
Verified Buyer
“Matériel fait parfaitement: excellente qualité, simple, sans tracas et livraison rapide”
Helpful Report
Posted 3 years ago
Stephanie F
Verified Buyer
“My dad was very pleased with his Christmas gift and loves Rack Attack products!”
Helpful Report
Posted 3 years ago
Andrew R
Verified Buyer
“Very helpful and responsive customer service and quick delivery. Thanks!”
Helpful Report
Posted 3 years ago
Edwin C
Verified Buyer
“Spoke with Rack Attach Vancouver staff and they're friendly & efficient but the Canada Post free shipping is a joke cause I got the tracking # on 19th Dec, 2022 but till today 29th Dec, 2022 in the Canada Post site it only said item delay stay tuned for update. If I know that's the kind of delivery level I will just go down to Rack Attack Vancouver store to pickup it up myself.”
Helpful Report
Posted 3 years ago
Hi Edwin, Thank you for your feedback and sorry to hear about the delivery issues. We occasionally see delays with Canada Post during the holidays, but we will look into this and respond to your email with further updates. If the package was lost, we'll either organize a reshipment or a pick up for you. Stay tuned! Best, Blaze Rack Attack
Posted 3 years ago
Johanne T
Verified Buyer
“Called the local shop and they guided me to the right cracks as there were none available for my 2023 forester on the site. Ordered online and they were here within a few days”
Helpful Report
Posted 3 years ago
Rack Attack is rated 4.7 based on 5,277 reviews
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