Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,943 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,943 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 3rd September 2025

711

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Key's fit perfectly!”

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Posted 3 years ago

“Wow you guys were quick and efficient with the process and delivery of our order. And you know, "if you're gonna be one thing you should be efficient". When we originally placed the order our PayPal account had a hiccup with the zip code. A sales representative called within a couple of hours and got it worked out AND was able to save us a few bucks on shipping. She was personable and easy to deal with making the experience positive. We were so pleased with the degree of customer service that we ordered an iKamper Sjycamp Mini and will be having it installed at our closest Rack Attack (Atlanta, GA). You guys earned our business.”

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Posted 3 years ago

“The videos really helped me decide. I love that it instantly price matches Amazon—so I was happy to give you my business. Shipped fast—excellent all around”

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Posted 3 years ago

“Item arrived quickly ad described item no problems”

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Posted 3 years ago

“Bien reçu dans les délais”

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Posted 3 years ago

“Great response, so glad to find a gear partner!”

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Posted 3 years ago

“Awesome to deal with and issues dealt with immediately. Quality product backed by an amazing team.”

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Posted 3 years ago

“Such an easy way to get a roof rack for your car, shipping was also so fast came in exactly a week. Had video on youtube too on how to install my roof rack which made it so easy! Definitely recommend the guys over at rack attack!”

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Posted 3 years ago

“Piece purchased was correct but I was not informed by Thule that I need another tower piece for $270. This is cost prohibitive for me this year. Disappointed”

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Posted 3 years ago

Hi Timothy, I will be reaching out shortly for more information and to help you with your vehicle fit! Best, Eric

Posted 3 years ago

“Very quick delivery and amazing product!! Easy to assemble with video”

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Posted 3 years ago

“Rack is great. And they are terrific when you call with any questions”

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Posted 3 years ago

“Easy to deal with and timely arrival of product.”

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Posted 3 years ago

“The buying experience was great with the people at Overland Expo West. Had to wait a little bit for the product because of supply chain issues but eventually got it.”

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Posted 3 years ago

Hi Matthew, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 3 years ago

“This wasn't at all a difficult Bike Rack to assemble.”

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Posted 3 years ago

“Super fast delivery!”

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Posted 3 years ago

“Great service experience from pre-sale, the buying experience, and follow up for tech support.”

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Posted 3 years ago

“Long time customer. Vancouver was great in the 90s Mississauga store is inept Coquitlam store just saved the day.”

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Posted 3 years ago

Hi Richard, I apologize that you did not have a good experience, that's not what we want for our customers! We'll do our best to use your feedback to help us get better in the future. I will be reaching out shortly for more information. Best, Eric

Posted 3 years ago

“Your service was awesome and keys fit perfectly.”

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Posted 3 years ago

“Very happy with your service and my purchase. One item out of the two wasn’t available then a couple of days later the item became available and both items were shipped together with hardly a delay. Awesome, Thanks.”

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Posted 3 years ago

“It is absolutely AMAZING !! Just wonderful fits like a glove to Mercedes Benz w123 1985 300D Can't be any better !!! Would love to send pic but don't know how to do that :)”

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Posted 3 years ago

Rack Attack is rated 4.7 based on 4,943 reviews