Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,871 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,871 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 11th August 2025

709

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely hands down some of the best customer service in the industry. Never had an issue that wasn't resolved immediately.”

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Posted 3 years ago

“I needed a replacement key for my Yakima bike lock and they suggested trying Rack Attack. I went online and found the correct key. Ordered it and had it 3 days later. Smooth and seem less and reasonably priced.”

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Posted 3 years ago

“Delantae was amazing. He listened to my needs and helped coordinate shipment to Miami via air freight over night so I could then overnight it to the Turks and Caicos Islands as I had guests arriving on Friday and we needed two vehicles with Thule Kayak Racks installed. We only had one. The guests really appreciated it and so did I. Great Work. Great Employee. Great Company to deal with, thanks to Delantae.”

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Posted 3 years ago

“Had a hard time finding Thule T2 Classic add on rack. I saw it other places for full price, but Rack Attack had it in stock at a discount. Shipping was quick and the rack arrived in good shape. I am very satisfied!”

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Posted 3 years ago

“Outstanding customer service.”

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Posted 3 years ago

“Amazing customer service. I had questions about the racks I purchased and called twice with an immediate answer. I also screwed up my billing address when I purchased and a rep reached out to flag to me and was able to solve so my order went through on time. The interface was also very easy to use when selecting what Rack was best for my car.”

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Posted 3 years ago

“Awesome service and fast shipping.”

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Posted 3 years ago

“Rack Attack always come through with having items in stock and ready to ship within a day or two. Rack Attack ROCKS!”

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Posted 3 years ago

“Great service and ensured I had all the correct components before shipping.”

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Posted 3 years ago

“Excellent service, delivered within time frame. Good return policy.”

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Posted 3 years ago

“I was very happy with my purchase. I ordered open box items and they arrived in like new condition. I was also impressed with the website automatically identifying lower competitor pricing and automatically offering the price match. I was also impressed that my order arrived in 3 days when not all pieces (open box) were available at my local Rack Attack location. I will also add that I called Rack Attack with General questions about my vehicle setup and they were knowledgeable and took the time to answer my questions, even confirming inventory without me directly asking. Overall a terrific experience! Alex”

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Posted 3 years ago

“Easy to order. Fast delivery. Great experience.”

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Posted 3 years ago

“Quick delivery. Responded to request for combined shipping. Highly recommend!”

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Posted 3 years ago

“Customer service. The on line person was willing, but had limited experience (trainee). The phone number provided led to a voice mail that was returned once by email, but on other occasions rang forever. When I mentioned this in an email exchange, I was told, "they are very busy". Also of note, I was informed twice that the Thule probar was incompatible with the Hullavator system. The Hullavator's installation manual has installation instructions for the probar. I found the correct information on a competitor's site. Fortunately, you had what i wanted in stock and at a better price. I like your site's layout and ease of use, and everything i ordered got shipped same day and arrived ahead of schedule.”

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Posted 3 years ago

Hi Margaret, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 3 years ago

“Great, easy help getting what I needed to where I needed it. Love it!”

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Posted 3 years ago

“Super delivery to a unique car with good instructions. Video was ok. Would have been great to show my Clarity with the rack installed. Links on the video were superb. Thanks.”

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Posted 3 years ago

“Fast shipping!”

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Posted 3 years ago

“Efficient delivery and ontime very good rack.”

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Posted 3 years ago

“It was impossible to contact someone to change my form of payment. Too automated. Other than that it was fine.”

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Posted 3 years ago

Hi Roderick, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 3 years ago

“We had picked up a second hand roof rack and the old owner had lost the key. I did some research and found that we could get a replacement key. So we ordered a new key and work fantastic. Thank you for great service.”

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Posted 3 years ago

Rack Attack is rated 4.8 based on 4,871 reviews