Red Letter Days Reviews

Name: Red Letter Days
Address: 77 Muswell HillMuswell Hill, London
Rating: 4.07

4.1 Rating 2,102 Reviews

77 %

of reviewers recommend Red Letter Days

4.1

Based on 2,102 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Red Letter Days:

After trading for over 20 years Red Letter Days is the UK's leading gift experience company. They offer a huge range of sensational gifts for any occasion; from thrill-a-minute adventures to pampering indulgences.

Red Letter Days continually update their?

Visit Website

Phone:

0845 640 8000

Email:

customeraction@redletterdays.co.uk

Location:

77 Muswell HillMuswell Hill
London
N10 3PJ

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Red Letter Days 1 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item I ordered was for a birthday present. I only asked for an e voucher I didn’t even ask for you to post anything to me and the e voucher hasn’t been received meaning it can’t even be passed on to who the present was for. It’s ruined the whole experience for me because I cannot pass the present on in a timely manner. I am very disappointed with the service and given the item was nearly £200 I would have expected you to be able to send the e voucher to me. I have also contacted you twice since the order to try and prompt the e voucher being sent to me and this still hasn’t been sent. Realistically I think given the fact that Red Letter days has messed up on this occasion I think they should be doing something to put this right”

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Posted 4 years ago

“Red Letter days have great deals and so many different options! I really recommend using them!”

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Posted 4 years ago

“Great variety at exceptional prices. Simple to order and classy envelope. Highly highly recommend!!!”

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Posted 4 years ago

“Easy enough to order but the message on the card in the presentation box did NOT fit in the box and so words were missed off. Not happy it was not noticed especially when spending over £200!”

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Posted 4 years ago

“The red letter took three days to arrive. when I opened it to have a peek at the info inside it was addressed to me. it was to be a surprise for someone else. I removed the part addressed to me before writing on the envelope (no place to write a message or a way to have it printed). Think it would have looked very bad had I given the gift and when opened it was addressed to me, almost like a used gift. I think the part addressed to me should have been on the outside of the presentation envelope and there should be away to send a message instead of hand writing it. what if I had sent it direct to the person.”

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Posted 4 years ago

“Customer services was first class, probably the best one I have used for a long time, they looked into my query and went out of their way to help, would definitely recommend.”

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Posted 4 years ago

“Great value for money. Extremely prompt service. Prezzo 3 course meal for 2 with wine....”

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Posted 4 years ago

“Great choice on the website and I found what I was looking for quickly and easily. I purchased the Champagne Afternoon Tea Experience and it was great value for money.”

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Posted 4 years ago

“Good service quick delivery very pleased”

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Posted 4 years ago

“I booked a meal experience last weekend and am still waiting for email confirmation!”

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Posted 4 years ago

“Haven't used the voucher yet but great service and happy recipient”

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Posted 4 years ago

“I purchased a voucher as a gift for a couple. I didn’t want to buy a pack to restrict what they were able to purchase. The problem with vouchers is that when sending this, you are unable to customise a message to send with it. Considering these are mainly purchased as gifs for other people, not being able to send with a note to someone is a major flaw. The recipient receives the vouchers not knowing who sent them unless you give this personally. I had to tell the person in advance of the gift and who sent it. Also I was not able to know if the letter/ info was going to be addressed to myself or the delivery person. Please make it possible to add a gift message when sending all products!”

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Posted 4 years ago

“I was amazed how quickly my order was delivered”

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Posted 4 years ago

“Really easy to order . Great price . The letter came quick in post . My Husband can’t wait to use it .”

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Posted 4 years ago

“It was easy to order and send, however I didn’t get any confirmation it was dispatched or delivered. Considering it was a gift for someone some form of update would have been nice as it lead to worry that the gift wasn’t going to be delivered on time”

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Posted 4 years ago

“ordering quick and easy. good value deals. delivered on time . no probs. hopefully my son and daughter in law will be really pleased to get time away together”

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Posted 4 years ago

“My husband got a red letter day gift for a 4 by 4 experience in Dorset which he was excited about. When covid hit it was obvious that he couldn't use the voucher but it was open for a year so when restrictions were lifted he booked the experience with the company red letter day use. He got confirmation and details of the date and time via email One week prior to the day he got an email reminding him that he had an experience booked and it reminded him of the day and time. We travelled to Dorset and after the 2 hour drive we got to the farm to find it deserted......we eventually found someone on the farm who said that the company had ceased trading a long time ago and several people had turned up over the last month the same as us i was mortified, if this was the case why were we not contacted to say this, why did they send an email reminder a week prior and why can you still book this place via their website! interestingly the email also stated that we had to give 2 weeks notice to cancel or we lost our money I would NEVER use red letter days again because of this experience, i know covid hit some retailers but there should be a system to contact those who booked experiences that cant run and refund issued This was a birthday gift....so if you are expecting a good day and a great surprise be warned of our experience”

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Posted 4 years ago

“Simple to book. Lots of lovely offers. Good pricing and prompt delivery by post and online vouchers. Only slight criticism is that I didn’t get the detailed information for one event I’d chosen, I chose 7 so understand it may have been misplaced. I have emailed customer service a couple of days ago so hope to hear soon as even though I have the evoucher I’d like the card. Highly recommend!!!!!”

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Posted 4 years ago

“Good prices for a range of experiences Very happy”

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Posted 4 years ago

“Wide range of products, ease of website use”

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Posted 4 years ago

Red Letter Days is rated 4.1 based on 2,102 reviews