Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

RIAS Reviews

4.0 Rating 1,462 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

4.0

Based on 1,462 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Read RIAS Reviews

Visit Website

Email:

customerservice@rias.co.uk

Write Your review

Tell us how RIAS made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very disappointed at the uncompetitive price offered by RIAS on one of my policies with them. My husband and I shopped around and got a price half of what RIAS had quoted. We have been RIAS customers for years but will now be shopping around again when my other pokily is due for renewal.”

Posted 8 years ago

“Given contradictory advice on car insurance renewal on two separate days by two different advisors. Given a price by the first advisor which included an additional driver. Was told by taking the additional driver off the policy it would save £86. Phoned back later and asked to take the additional driver off and was told the price of renewal was identical to the original one i.e. the cost with the additional included! I quibbled and got some minor reduction but I won't be staying with Rias next year. I've never made a claim in all the years I've been with them. Very unhappy.”

Posted 8 years ago

Read RIAS Reviews

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“The first year they give you a great deal,2nd year cost creeps up .Sell your car and ring them ,they are a complete RIP off. My renewal is due and its bye bye RIAS !!!!”

Posted 8 years ago

“Despite renewing my Motor Insurance, am still awaiting any information relating to cover, travel and overseas cover.”

Posted 8 years ago

“Repeatedly asked to provide documents when they have been uploaded to your on line account and emailed to the Customer Service team does NOT inspire confidence.”

Posted 8 years ago

Read RIAS Reviews

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“mix up with renewal of policy and new policy did not enhance my experience. Shame I did not have time to cancel this policy then go back to renewal. Not sure why web cost is higher than postal renewal quote anyway, seems different to any other firm John amandini”

Posted 8 years ago

“Main complaint is time it takes to get through on the phone. Last time I rang it took over 20mins to speak to a person and then he said that he was a trainee and could not answer my question and I was put on hold yet again! When I did get through I could hardly tell what she was saying.Her comment was that my phone was faulty and hers was fine.I pointed out that I could hear the "robot" who was telling me how sorry she was and the dreadful "music " perfectly well. Dread to think what the phone bill will be. Why not just have the engaged signal when you are busy?”

Posted 8 years ago

Read RIAS Reviews

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“Your product was simple and the price competitive, The lady on the phone was good but your internet service was awfull it failed.”

Posted 8 years ago

“Bought car insurance online and was told I would have to send proof of no claims. I sent my renewal letter and was told this was not acceptable so I sent all the details of my last insurance which included the no claims. Had a phone call to say that these were not acceptable but that a renewal letter would be! Told them I had already sent this. Eventually got it sorted but not sure I will go with Rias again. I did not have this problem with Saga.”

Posted 8 years ago

Read RIAS Reviews

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“I recently enquired about house insurance and have been earlier quoted a much lower price for my house insurance than the one now proposed (at least £50 more). I have just sent you an email with the details and would like a reply asap please! Bernice Tweedale, 30 Saxon Way, Ledbury, Herefordshire.”

Posted 8 years ago

“When taking out insurance with Rias I asked for the relevant paperwork to be sent by post (I was given this option) but so far this has not been received! So no review possible at the moment!”

Posted 8 years ago

Read RIAS Reviews

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“I paid for a years building and contents insurance, only to receive a demand for an extra £85. stating I had not disclosed a claim I made via RIAS 2 1/2 years ago. I disputed this and asked why the policy clearly showed 9 years no claims on building and only 2 years no claim on content. (which to my mind proves they knew about the claim, otherwise I would have received 9 years no claim on contents as well) Rias still insisted they knew nothing about the claim. As this all happened just before Christmas and I didn't want the Policy cancelled I paid it, wrote to Aegis who the policy is with, and to date have received no response what so ever. I doubt I will ever use RIAS again.”

Posted 8 years ago

Read RIAS Reviews

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“did my car insurance 4/1/16 now 18/ 1 16 still waiting paperwork J E HILL”

Posted 8 years ago

Read RIAS Reviews

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“still waiting for my house insurance documents to arrive in post 11\01\2016 nick cook chiseldon wilts”

Posted 8 years ago

Read RIAS Reviews

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“as I was unable to processs my cover through the internet I had to do it by post”

Posted 8 years ago

Read RIAS Reviews

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“It was with regret I found that I could make a substantial saving on your renewal invitation by purchasing a new policy through " compare the market". I contacted your call centre to discuss this and was disappointed with the negative response . The attitude was along the lines of " if I found it worth the trouble to save what amounted to aprox'10% that was up to up to me" guess what I did ? I have no qualms about insuring with RIAS but I trust your customer service, should I need it is better than my recent experience .”

Posted 8 years ago

Read RIAS Reviews

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“I have tried creating an account on a number of occasions to retrieve my policy documents but continually get a message stating that either the details are incorrect or an account already exists - not exactly clear as to what I am doing wrong. As you have already taken payment I presume that I do have a valid policy but remain in the dark until I can access an online account. I could ring you again and incur further phone charges but quite frankly I don't think I should need to.”

Posted 8 years ago

“I have made a payment for my insurance and requested my documents by post but have still not received them, my address is 7 Cawdor Avenue, RM15 5RQ could someone please get back to me as to where these are? M Knight”

Posted 8 years ago

“Was disappointed i had to go to Rias on line service for a quote that turned out to be less than half the price of my existing renewal notice. On complaining, it was matched. So much for being a regular customer.”

Posted 8 years ago

“I rang RIAS twice to ask how adjustments to my cover would affect the quoted premium, such as altering my voluntary excess and removing the separate optional excess insurance. On both occasions the person I spoke to was unhelpful and condescending. In the end the only way I could tailor my quote was by going online and seeking an entirely fresh quote. In the end I did stay with RIAS although they were not quite the cheapest option, mainly because starting afresh with them also offered me the bonus of an online account with them that hopefully will give me a better renewal experience next year. Also their web site is clear and straightforward. In short, the web experience was good, the humans less so.”

Posted 8 years ago

«
1
2
3
4
»

RIAS is rated 4.0 based on 1,462 reviews