RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,474 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,474 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was mostly very good. However I had trouble answering the question about locks on external doors. The question specified "5 lever mortice deadlock (or alternative approved by us)" whatever they are. We have 3 point multi-locking on our doors and the two of your staff who discussed this with me both said this was acceptable. The first was the one who organised my cover whose, name I forget, and the second was Kay who I phoned last night to confirm I was OK with these locks. I imagine many people have the 3 point system and I think it should be made clear in your policy and in the question in the on-line application that these locks are acceptable. Paul Sanderson”

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Posted 9 years ago

“I took out my car insurance over the phone the advisor was polite efficient and very professional I have insured motor vehicles for over 40 years and I'm still amazed at the large variations in prices between companies I have to say the cover I got from RIAS was the lowest in the market but with the high level of cover I required, this was matched by the quality of the representative I spoke to and arranged my policy”

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Posted 9 years ago

“All well and quite easy even for a novice like me”

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Posted 9 years ago

“very happy with the service supplied,.doing it on line was made very easy,very happy with the quote given.”

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Posted 9 years ago

“The agent to whom I spoke dealt with me in a very professional way and was very polite and helpful, answering all my questions.”

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Posted 9 years ago

“Excellent website easy to understand and I love how you can upload your no claims discount. Well done J Hall”

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Posted 9 years ago

“Both of the people I dealt with were helpful, courteous and clear in their explanations. They went out of their way to assist and make the experience as stress free as possible. A credit to the company. Ash and Debbie were their names.”

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Posted 9 years ago

“VERY HELPFULL AND VERY QUICK”

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Posted 9 years ago

“It was easy to use the website. Had all the questions needed to ensure everything was covered. Very pleased with price as well”

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Posted 9 years ago

“I did a compare the market search and although not the cheapest Rias was favourable. The first company I phoned, I waited ages for the phone to be answered, I got cut off, then put through to life insurance, it was tiresome, so I rang off and phoned Rias. Vicky was helpful, answered all my questions, picked up on, I hadn't added legal which I wanted. The price cheaper than my current renewal quote, so I went ahead. May not have been the cheapest but I felt I had got service ..... and a meerkat! Ps rolling over those stars doesnt work very well, just assuming Ive put very good.”

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Posted 9 years ago

“Very impressed with the service I received following a quote through Go Compare I received a phone call within a few minutes to answer my questions and complete my purchase”

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Posted 9 years ago

“In a reply to my submitted proof of No Claim Bonus I received a very pompous response demanding the submission to be on a company letter heading, which was the official stationary of the company, incorporating it's trading name, registered office, company registration etc. In addition it demanded my home address be displayed which admittedly was only registered as my post code, however it corresponded to the post code on my insurance application, registered at least twice during the application procedure.This letter went on to make a number of threats unless I complied promptly, the whole tone totally inappropriate and disturbing, giving me cause to rethink if I still wished to pursue the application with such a company”

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Posted 9 years ago

“Very straight forward easy to understand and very quick. Excellent all round service”

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Posted 9 years ago

“Very good very helpful”

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Posted 9 years ago

“Deciding and paying for this policy was no problem at all. However, having sent written proof of NCD from previous insurers, I receive an email telling me this was unacceptable, despite the fact that it clearly stated, on headed notepaper ,in black and white, how many years we had achieved. Most confusing, and irritating to have to post a second letter and contact previous insurer to give permission to speak for confirmation. Not everyone is dishonest you know !”

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Posted 9 years ago

“Dealing with the Rias agent was excellent, he explained everything clearly and in depth. Ken Wood (on behalf of Mrs Beaumont)”

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Posted 9 years ago

“I found the ordering of Insurance quite easy , no problems”

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Posted 9 years ago

“The online service was good and quite easy to complete although did not receive any discount for already being a motorbility insured person for approx 5 years but thank you for your service”

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Posted 9 years ago

“i found the sales person very polite and very knowedgable on all subjects, and helped us to save some money too which is a real bonus.”

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Posted 9 years ago

“Received my normal insurance quote & decided that it was worth shopping around. I had received a flyer in the post earlier for over 55's insurance. So I decided to give it a comparison check & found it to be extremely favourable. So I decided to go ahead. Thank you very much.”

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Posted 9 years ago

RIAS is rated 4.0 based on 1,474 reviews