RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,475 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,475 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Email:

customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cut off on 1st phone call and the man had not recorded any details to that point. The 2nd call was sucessful. The man said when I picked up my new car the showroom could just phone and get insurance details sent by fax or email to them so they would release the car. When the showroom rang up they were told there was no facility to send the details to the showroom.! After trying through the showroom to get temp insurance so I could drive the car away for over an hour I suggested ringing you again and got a most helpful lady who said no problem to send the info by fax and it was through in 10 minutes. I had to cancel a medical appt in Glasgow . Even though I had allowed 2 hrs for picking up the car before I would need to leave for this appt. your staff should all give the same information and some should try to be more helpful.”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 9 years ago

“Quick and well informed information”

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Posted 9 years ago

“Good price but need more information about what happens next , Do you send the policy by post , do I need to send proof of no claims ?”

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Posted 9 years ago

“I don't have any problems with Reas, very good service.”

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Posted 9 years ago

“Completing form online to get car insurance was simple and quick as I had all the information to hand. Only hiccup was lack of detail of information required to prove ' no claims period' hence I have had to resend the information.”

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Posted 9 years ago

“Insurance taken out via internet. Everything was clear and concise and email responses were prompt”

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Posted 9 years ago

“Very easy transaction”

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Posted 9 years ago

“Sorry I have changed to another.”

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Posted 9 years ago

“Clear and precise information. Quick process with friendly staff.”

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Posted 9 years ago

“Excellent and polite call. Straight in with a competitive price then quickly organised new policy; fully explained too!”

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Posted 9 years ago

“I found the online obtaining of quotations very useful and easy to follow. I would only suggest that two postings of general information leaflets, before sending of the confirmation and the Policy document, was a bit wasteful. But overall OK.”

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Posted 9 years ago

“helpfull and good price”

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Posted 9 years ago

“I obtained the quote online but then decided I needed to speak to someone to clarify an issue. The person I spoke to was very helpful and explained everything in a clear and consise manner. Overall a good experience”

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Posted 9 years ago

“Very helpful and knowledgeable staff Thank you”

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Posted 9 years ago

“very satisfied with your service . Many thanks”

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Posted 9 years ago

“YOur website gave some wrong information and it was essential to talk to a human being who were quite helpful and sorted it. The email about my MOTOR Insurance then came from HOME Insurance so clearly there are (hopefully now were!) issues with connectivity on the website and email”

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Posted 9 years ago

“Bought car insurance online and was told I would have to send proof of no claims. I sent my renewal letter and was told this was not acceptable so I sent all the details of my last insurance which included the no claims. Had a phone call to say that these were not acceptable but that a renewal letter would be! Told them I had already sent this. Eventually got it sorted but not sure I will go with Rias again. I did not have this problem with Saga.”

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Posted 9 years ago

“Good phone sevice very helpfull”

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Posted 9 years ago

“Very pleasant sales person, quick and straight forward.”

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Posted 9 years ago

“I was very impressed with the knowledge and professionalism of the person who handled my request. The cost of my policy was some £60.00 less than my previous motor insurance company (Legal and General) and for the same cover.”

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Posted 9 years ago

RIAS is rated 4.0 based on 1,475 reviews