Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 864 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 864 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

Write Your review

Tell us how Roman Originals made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a customer of Roman for quite a few years. They have always offered consistently good service and clothing. However, lately, the Customer Service has really dropped to below standard! I have an account which shows my orders but for some reason, my last order on 26th April 2022 is not showing and this is the order I am having an issue with. I ordered 4 items total amount of £105.60 was charged to my C/Card.(they qualified for next day delivery and they did indeed arrive the next day on 27th April). I kept 3 items and returned 1 item the very same day and I have a P.Office receipt. I would have expected my refund by now but no....nothing, not even an acknowledgement of my return. The amount after the £3 charge should be £37. I tried ringing but for the last 3 days the Customer Service phones are suffering a network outage ?????? Really? 3 days, I find this completely unacceptable. However, I emailed the issue as suggested and I'm still waiting. I explained I don't have the 'Order #' as I put the delivery note in with the return. I looked for it on my account but as already mentioned, this particular order which is my last order is just not showing??? Why??? I've had one response to my email so far.....asking me for the order number 🙃 which I've already explained I DON'T HAVE. I did however give full details of the order items, the date, the amount charged etc...surely your people can find the order number. Its not my fault that its not showing on my account. Would somebody please do their job, find out what's gone wrong and refund my £37. Come on Roman, this is well below an acceptable Customer Service level. 😡”

Helpful Report

Posted 3 years ago

“Don't buy from this company. They seem to be having huge cash flow problems as returns are ignored. No phone lines available and time wasting questions asked on email. No refund. Beware.”

Helpful Report

Posted 3 years ago

“Although clothes look lovely on pictures when they come they are Not at all like the pictures , and when returning them you have to wait 21 days for a refund and then they deduct postage ! My advice if you want to try anything go to a shop”

Helpful Report

Posted 3 years ago

“I wish i had read the reviews before i ordered still waiting for my dress been weeks since i ordered . My order was sent out fairly quick but i want to change it for the smaller size .it has been a couple of weeks and still no sign .never again .i wanted for my holiday i think i might have to cancel my order and try and get my money back if it doesnt come soon”

Helpful Report

Posted 3 years ago

“Too long to wait for Refunds and an exchange on the dress. Up to 21 days is not acceptable. Not guaranteed tje dress will be in stock in 3 weeks and may be too late for its purpose anyway”

Helpful Report

Posted 3 years ago

“I’ve seen loads of reviews about returns I’m in the same boat as they are I returned two items one of them is the 15 th of April .. It took them ages to respond to me what’s going on at Roman ? I’ve shopped with them for years and spent a fortune over the years .. I’ve not got my money back for two items 60 Pounds in total .. yet after countless emails and you Cant ring up they say the phone lines are down.. sorry but I don’t believe it they simply don’t want complaints .. I won’t be buying anymore from Roman online I’ll try them on i the shop only but not as much choice .. very disappointed customer 😟”

Helpful Report

Posted 3 years ago

“I ordered 2 dresses from Roman and was impressed that they were delivered the next day. Then everything went down hill the dresses was nice but a little small so I returned them on 26/04/22 and asked for an exchange. I contacted the company to see if they had received the dresses and when the new ones will be sent out. They replied on 03/05/22 to say there is a delay in sending out replacements? I have since sent 6 emails and have not received a response. My son is due to get married in a few weeks and ordered the dresses for this occasion. I am now in limbo as I cannot afford money wise and time wise to wait any longer.”

Helpful Report

Posted 3 years ago

“Terrible customer service. I returned goods to them on 22nd April and have proof of delivery via Royal Mail tracking service. No refund received. I have emailed them but they do not respond. There is no contact telephone number for them. Will never order from them again.”

Helpful Report

Posted 3 years ago

“Takes too long for refunds from online purchases to come through. If you buy in-store no refund will be given, just an exchange or credit note.”

Helpful Report

Posted 3 years ago

“Received this reply from Roman Originals, while there was no delay in taking my money, I have had to chase up acknowledgment of return and my refund- Good Afternoon, Thank you for your email. Your parcel was received back in the warehouse on the 06/05/2022. Please note returns can take up to 21 working days to be processed due to unforeseen circumstances. Once we have processed your return we will notify you via email. Please bare with us we are try to work as fast as we can to process your return. Kind Regards, Roman Customer Services This was cut&pasted so spelling mistake and unprofessional layout etc are sic. Notice not even an apology! I am also unable to unsubscribe from the bombardment of marketing emails from them, I complained that the unsubscribe link does not work! But they ignored that part of my complaint.”

Helpful Report

Posted 3 years ago

“They are so bad I didn’t receive my parcel they said it was delivered, now they have blocked my e-mail address so unprofessional, terrible company, I’ve spent a lot with them never again”

Roman Originals 1 star review on 9th May 2022

Helpful Report

Posted 3 years ago

“Never answer emails regarding refunds, far too long in actually getting your money back. Been a customer for many, many years but now we have definitely parted company. I will never shop wit them again. I’m contacting my bank also as I’m just fed up of getting nowhere with Romans”

Helpful Report

Posted 3 years ago

“Very concerned that as of today 6th May 2022 it has now been 3 days since due to a "technical" fault no returns can be processed. I was told by the manageress that this is going to be the case until at least Friday 13th May 2022. Very concerning. How is it they can still take customer's cash but not process exchanges? The only information to new customers is a note pinned to the till saying "Unfortunately no returns can be dealt with today due to technical issues". Buyers beware!!”

Helpful Report

Posted 3 years ago

“I have a gift card for 50 pound tried to use it today but they said server is down you cant use it today . but you can pay for it.not happy”

Helpful Report

Posted 3 years ago

“I’ve been trying to get a refund from Roman originals keep on sending emails asking for same details reference number postage date I have proof of postage needless to say I won’t be shopping at this store anymore!!!!!! I’m still waiting for refund two weeks later”

Helpful Report

Posted 3 years ago

“Ordered a crossover dress first order I have not shopped with them before it was a size 16, but more like a 12, it was Red.I am a 16 in marks and monsoon, so I know it should have fitted. I am being charged postage to return something that should of fitted, hope I get my money back, watch this space.”

Helpful Report

Posted 3 years ago

“The dresses I ordered were not as described in the advert. They were supposed to be lined and they weren't. I contacted customer services and after 10 days I received a reply saying that I could return them without paying for postage. I then received an email stating that garments had been received and I would get a refund less £3 for postage. I contacted customer service again as this was not as I had been told, I am still awaiting their response. I am not impressed.”

Helpful Report

Posted 3 years ago

“The sizing is all over the place. I ordered a dress to wear at a wedding, I would have needed a foot taking off the bottom and I'm not short. It looked nice in the photo, in reality not one bit and certainly over priced for what it was. They don't inform you when items are returned and you still get invoiced and have to chase it up Dreadful to deal with, I will never use them again”

Helpful Report

Posted 3 years ago

“Bought a jacket for my daughter which I wouldn't have if I knew that we won't be able to return it for full refund. They should inform the customer clearly that they only offer exchange or gift card.”

Helpful Report

Posted 3 years ago

“Jumper sleeve seam unravelled badly on the first wear but I no longer had the receipt, having tried it on in store and having no intention of returning it. Staff member in store said she would have replaced it but didn’t have any in store and wouldn’t allow a replacement with something else or issue a credit note. She suggested I call customer service. Their “customer service” didn’t want to know either. They said they couldn’t issue a refund without a receipt. At no point had I asked for one. No receipt, no help whatsoever. I used to buy quite a lot from Roman. Never again! Shoddy item, unfit for purpose and they don’t care at all. I’m quite shocked at their lack of customer care.”

Helpful Report

Posted 3 years ago

Roman Originals is rated 1.8 based on 864 reviews