Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 864 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

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Metrics

1.8

Based on 864 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Omg wished I read the reviews first! I paid £75 for a faux fur coat that looks like a cat has scratched all over it..I was mortified upon opening the packaging I will be definitely taking this further if no refund ASAP an absolute disgrace to sell in this condition!”

Roman Originals 1 star review on 6th December 2021

Helpful Report

Posted 3 years ago

“I’ve received an email saying they have got the items I sent back . Why is it not showing on my klarna account . It’s been 9 days . The email customer service doesn’t exist . It keeps coming back addresss not found ! I have the email from them as proof that they received the items back where is my refund ? Going to seek legal advice if I don’t receive the refund soon . Anyone got a proper address ?”

Helpful Report

Posted 3 years ago

“Top class customer support that was responded to promptly and thoroughly. Very impressive!”

Helpful Report

Posted 3 years ago

“When placing the order it stated "free delivery by Thursday 2 Dec". I chased the order on 1st Dec as I couldn't see it had been dispatched to be told that it was "standard delivery 5- 7 days". All they would offer was a free return, wouldn't upgrade to next day delivery. Just repeatedly apologized insincerely and blamed the warehouse being under pressure. Feel they must be gaining an awful lot of orders by promising a delivery that they know full well they will not fulfill”

Helpful Report

Posted 3 years ago

“Very poor. Like others on here I was shocked to find out 3.00 would be deducted when I returned the item. Still waiting for a refund despite having received an email 10 days ago to say they had received the returned item. Chased yesterday and was told sorry there had been a problem with their system so my refund had not bern processed and it would take a further 7 days (watch this space!) Roman you should be ashamed of yourselves. Get your act together or you won't have any customers. I for one will not be buying from you again!”

Helpful Report

Posted 3 years ago

“I placed an order 3 weeks ago - my first one with Roman. After a week I sent an email asking when I could expect delivery and was told the item had already been delivered by Royal Mail. Since then I've received no response to any of my messages. I've also contacted Royal Mail and am waiting to hear from them. I'm really annoyed that I paid for an item that I've not received. Very poor customer service. Obviously, I won't be ordering from them again.”

Helpful Report

Posted 3 years ago

“Worst place to go, DONT TRUST THESE PEOPLE, BUCH OF LIARS, WILL NEVER RESPOND YOU, I saw a property at Rightmove for £1200, i booked a viewing, First they turned up late, called in the office about 20 times no one answered, finally guy turned up, saw the house and agreed to pay asking price, next day i found out oh sorry this property is for £1300 not £1200, I said its still advertise for £1200, oh we apologies it must be a mistake, anyway I still agreed to £1300 so filled up usual form, took a week to come back to me and been told landlord decided to go with someone else when i called with different number its still available, THESE PEOPLE SHOULD HAVE BEEN BANNNED FROM BUSSINESS FOR SCAMMING PEOPLE , CAMERON SMITH, SANGHARSHA GURUNG, THIS IS FOR YOU TWO,”

Helpful Report

Posted 3 years ago

“Went to buy a dress today only to be told I could not get a cash refund. I was astounded . This is the only store I know of who adopts this policy. This will lose Roman a lot of sales. This particular store was empty. I'm not surprised!”

Helpful Report

Posted 3 years ago

“Just spent £166 ,on Roman clothes,I can usually order clothes,knowing that they will be fine,but last order the standards have dropped and spend loads through the year,knowing they will be o.k.but I have noticed with my last order,the tops do not have any under cami ,they are see through,standards have dropped ,such a shame,so now I need to spend more money to get under garments...please don’t under cut ,you have always had a good standards .and people will start to buy else where .”

Helpful Report

Posted 3 years ago

“Appalling customer service at Street store! Rude assistant as soon as I entered store who had definite attitude ! NO REFUNDS even with receipt, not sure how they get away with this as against consumer law!! Definitely will never shop with Roman again and advise any one else not to go near!!”

Helpful Report

Posted 3 years ago

“Have never known a company charge to return an item. "Just £3" says the return label!! What a joke. Won't bother ordering anything again, and will warn everyone who might place an order”

Helpful Report

Posted 3 years ago

“Roman Originals do not put country of manufacture on their clothing labels. I like to know where my items are made and try to avoid made in China. I feel they maybe have something to hide and should clearly label country of manufacture so the customer can make an informed choice whether to buy or not.”

Helpful Report

Posted 3 years ago

“bought a cardigan online - posted back 2/08/21 to be exchanged from size 14 to size 12. Have proof of posting, and of delivery back to warehouse 4/08/21. It is now October 24th - have received absolutely nothing - have complained in between time drawing attention to this issue. My purchase cost me £28 - think the overall neglect of retail business “Roman Originals” is disgusting - in my eye’s they don’t deserve custom. How can a Company like this still be trading.”

Helpful Report

Posted 3 years ago

“Sent a garment back on Saturday, asking for a smaller size. Great service, new dress arrived the following Wednesday and is perfect.”

Helpful Report

Posted 3 years ago

“Still waiting for a refund for an item I returned on 19 August and it is now 29 September. I tried to ring number shown on their web-site and it is out of action so e-mailed and got a response of not yet received item will e-mail when we are due to refund you. How long should I wait??? Over a month is unacceptable.”

Helpful Report

Posted 3 years ago

“Why should it cost me £3 to send an item of clothing back that does not fit for a full refund”

Helpful Report

Posted 3 years ago

“Don't advertise refund online at a shop as you suggest, if you can't get your money back. Absolutly shocking to deduct postage from you if you need to return the items on line. Would not reccomend and will not shop with them again.”

Helpful Report

Posted 3 years ago

“1st but certainly the last time I shop at Roman. I would have not bought anything from there had I known that I could not get a cash refund. I will never go there again.”

Helpful Report

Posted 3 years ago

“Very disappointed to find that I could not get a refund when I returned a top that did not fit. Instead I was given a gift card. I did not have time to try on in the shop so lesson learned I will not purchase anything from the shop again without trying on.”

Helpful Report

Posted 3 years ago

“Went to Roman at the trentham gardens village and was pleasantly surprised by the shop, it had a great choice of clothes and the staff were so helpful. The clothes were fantastic value for money and would highly recommend you to browse through the great selection”

Helpful Report

Posted 3 years ago

Roman Originals is rated 1.8 based on 864 reviews