Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 875 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

Write Your review

Tell us how Roman Originals made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a dress for my Father's funeral it cost £55 but when it came it was not true to size and did not fit. I have sent several emails to customer services since then requesting a refund. The dress was sent back by tracked Royal Mail on the 17.11.21 and I can see it was received on the 19.11.21. As I don't have the original order number they will not refund my money despite having my name, address and the tracking information. I would not recommend this company.”

Helpful Report

Posted 3 years ago

“DREADFUL Have now unsubscribed. Numerous emails ignored. Phone call ignored. Facebook comment ignored. It is rare to receive such a total lack of regard to Customer Service. I have ordered a fair bit in last 12-18 months so you are happy to take my money. First time I have an issue you ignore me. Lost my business.”

Helpful Report

Posted 3 years ago

“Customer service rep talked over me and was rude. Its ridiculous they don't have a Christmas extension on exchanges. Over $200 that I wanted to exchange but can't. You have to buy early for online now with the pandemic shortages so you are automatically outside the 60 days. I didn't want a refund, just exchange for the same shirts. The only offer they gave me was to repurchase the smaller size. Wow!! Just what I want to do, pay for it again.”

Helpful Report

Posted 3 years ago

“They need some new designers. Too much animal print and ditsy floral shapeless dresses. They`ve been done to death. Please bring out some new designs and fabrics. Too much cheap stretchy fabric, dull colours and animal prints/ditsy prints.”

Helpful Report

Posted 3 years ago

“Roman Originals have a terrible returns policy .U will never buy from then again .I bought a dress on line and tried to return ot to a store as it was unsuitable. I was told I could only receive a voucher in store and not my money back .As I did not want anything else in store the assistant I could send the dress back via post but would be charged £3 to return it ! This is what I had to do .No other high street shop has this policy returns are always free . I would for this reason advise anyone to consider this possible illegal policy roman have regarding returns and discourage them from buying their products”

Helpful Report

Posted 3 years ago

“I have bought 6 sweaters on line from Roman over the Christmas period. They arrived promptly, were nice quality, good sizing and were excellent value for the money. I haven't had to return any items so far so cannot comment on refund policy.”

Helpful Report

Posted 3 years ago

“I have been shopping with Roman for a couple of years now. There clothes are good quality and true to size. Easy to return items and refunds are received within a week. Not sure where all these bad reviews have come from. Always and excellent service and quality I would say 95% of my wardrobe is Roman.”

Helpful Report

Posted 3 years ago

“This whole company is a scam, they steal your money, you don’t get refunds and you don’t get the products your order. All they do is deny that fact you made purchases here just avoid avoid avoid.”

Helpful Report

Posted 3 years ago

“Refund Issues. Items sent back totalling £73 which was recieved on the 15th December. I emailed to check when I could expect to receive my refund, however I was asked to send over a tracking number, upon me sending this the email bounced back, I therefore created another Customer Enquiry Form, I have today been advised that they are behind with refunds, it could therefore take up to 7 working days, this being Christmas Eve, I have emailed a response only for the email to bounce back again. I am appalled at the lack of Customer Service and attitude given that this pandemic has left lots of families worse off, do ROMAN honestly think we can wait this length of time for refunds? I am hoping that Management pick this message up and respond accordingly. Over the years, I have spent a great deal of money on ROMAN clothing, however if this is how valued customers are being treated, I will shop elsewhere. I look forward to receiving a response. One very unhappy, unsatisfied customer!!”

Helpful Report

Posted 3 years ago

“Ordered a beautiful blouse, navy blue with sparkly stars on. Well it shed glitter, not a few bits it went everywhere. And I don't think I will see the end if it for ages. Definitely do not recommend this product.”

Helpful Report

Posted 3 years ago

“Magenta Longline Bardot Hanky Hem Top looked lovely and a flattering shape colour would have been great had it been colour shown much darker more towards a maroon and had to twiddle about with the collar for ages before getting it anything like shown on picture should look and fit as picture another moan is the introduction of curve range I may be big butI do not want to wear a marquee the models do have figures but curve in general makes them look fatter than they are this is not what larger ladies want and a couple of new things in the non curve range do not go up to size 20 are you becoming sizist like the rest of the fashion industry believing larger people do not care about themselves or what they wear well let me tell you they do”

Helpful Report

Posted 4 years ago

“Omg wished I read the reviews first! I paid £75 for a faux fur coat that looks like a cat has scratched all over it..I was mortified upon opening the packaging I will be definitely taking this further if no refund ASAP an absolute disgrace to sell in this condition!”

Roman Originals 1 star review on 6th December 2021

Helpful Report

Posted 4 years ago

“I’ve received an email saying they have got the items I sent back . Why is it not showing on my klarna account . It’s been 9 days . The email customer service doesn’t exist . It keeps coming back addresss not found ! I have the email from them as proof that they received the items back where is my refund ? Going to seek legal advice if I don’t receive the refund soon . Anyone got a proper address ?”

Helpful Report

Posted 4 years ago

“Top class customer support that was responded to promptly and thoroughly. Very impressive!”

Helpful Report

Posted 4 years ago

“When placing the order it stated "free delivery by Thursday 2 Dec". I chased the order on 1st Dec as I couldn't see it had been dispatched to be told that it was "standard delivery 5- 7 days". All they would offer was a free return, wouldn't upgrade to next day delivery. Just repeatedly apologized insincerely and blamed the warehouse being under pressure. Feel they must be gaining an awful lot of orders by promising a delivery that they know full well they will not fulfill”

Helpful Report

Posted 4 years ago

“Very poor. Like others on here I was shocked to find out 3.00 would be deducted when I returned the item. Still waiting for a refund despite having received an email 10 days ago to say they had received the returned item. Chased yesterday and was told sorry there had been a problem with their system so my refund had not bern processed and it would take a further 7 days (watch this space!) Roman you should be ashamed of yourselves. Get your act together or you won't have any customers. I for one will not be buying from you again!”

Helpful Report

Posted 4 years ago

“I placed an order 3 weeks ago - my first one with Roman. After a week I sent an email asking when I could expect delivery and was told the item had already been delivered by Royal Mail. Since then I've received no response to any of my messages. I've also contacted Royal Mail and am waiting to hear from them. I'm really annoyed that I paid for an item that I've not received. Very poor customer service. Obviously, I won't be ordering from them again.”

Helpful Report

Posted 4 years ago

“Worst place to go, DONT TRUST THESE PEOPLE, BUCH OF LIARS, WILL NEVER RESPOND YOU, I saw a property at Rightmove for £1200, i booked a viewing, First they turned up late, called in the office about 20 times no one answered, finally guy turned up, saw the house and agreed to pay asking price, next day i found out oh sorry this property is for £1300 not £1200, I said its still advertise for £1200, oh we apologies it must be a mistake, anyway I still agreed to £1300 so filled up usual form, took a week to come back to me and been told landlord decided to go with someone else when i called with different number its still available, THESE PEOPLE SHOULD HAVE BEEN BANNNED FROM BUSSINESS FOR SCAMMING PEOPLE , CAMERON SMITH, SANGHARSHA GURUNG, THIS IS FOR YOU TWO,”

Helpful Report

Posted 4 years ago

“Went to buy a dress today only to be told I could not get a cash refund. I was astounded . This is the only store I know of who adopts this policy. This will lose Roman a lot of sales. This particular store was empty. I'm not surprised!”

Helpful Report

Posted 4 years ago

“Just spent £166 ,on Roman clothes,I can usually order clothes,knowing that they will be fine,but last order the standards have dropped and spend loads through the year,knowing they will be o.k.but I have noticed with my last order,the tops do not have any under cami ,they are see through,standards have dropped ,such a shame,so now I need to spend more money to get under garments...please don’t under cut ,you have always had a good standards .and people will start to buy else where .”

Helpful Report

Posted 4 years ago

Roman Originals is rated 1.8 based on 875 reviews