Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 864 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 864 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered clothes from Romans. I was hospitalized for 6 weeks. I lost 35 lbs. None of the clothing fit. Some not out of packages. I was told by a Supervisor 60 day return policy. I was in the hospital 6 weeks. The most ignorant people l ever spoke to. I work customer service for many years. Do not purchase from any of Romans or other names they fall under I'm out of pocket and can't pay hospital bills. Lousy company!!! Beware people.”

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Posted 4 years ago

“The top I ordered was beautifully packaged and fitted perfectly, well made and nice quality, also quick delivery time. Would buy from this company again without any hesitation”

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Posted 4 years ago

“I bought 3 items from them and all the items are great the size the quality. They were all in hangers and delivered within 48 hours. Very pleased with my purchase and speedy delivery. Thank you Roman originals. I will definitely recommend to a friend and family.”

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Posted 4 years ago

“Love the clothes, however the returns and correspondence is shocking, had a large order and had to return 3 items, I only got refunded for one so £65 out of pocket. I opened a ticket on two separate occasions with no response plenty of junk mail from them but no response to my tickets. Will only buy there clothes from a store now not direct.”

Helpful Report

Posted 4 years ago

“I purchased two items for a friend who isn't well enough to shop for clothes. I found a very nice blouse and trousers that I thought would be perfect. However, the trousers were a good fit but that blouse was too long. I returned the item with the receipt to be told that I can only have a gift card or exchange. I did ask when I made the purchase if I could return them and was told that I could. No mention that you do not give refunds. Very poor customer service. I'm sure if you made that plain at the point of purchase I think a lot of people would say that they would go elsewhere. Come on Roman you need to think about your no refund policy. Every other clothes shop I can think of gives a cash refund as long as the item is in its original condition and you have a valid receipt. Well, the answer for me is to not buy from Roman in future.”

Helpful Report

Posted 4 years ago

“I ordered dress on 6th June and money taken from my account. Dress did not arrive nor any email to say what had happened sent an email and reply blaming delivery issues. Still nothing arrived so sent further emails received no reply. So rang roman originals and spoke to lady who checked and said I'd have it by next day and apologised and if I receive the first dress to send back. NO DRESS ARRIVED NEXT DAY AND STILL WAITING.”

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Posted 4 years ago

“Ordered a dress next day delivery my money was taken straight away, next day had an email saying "your order, oops our mistake, here is free delivery for next time", no explanation and two emails sent to them but no reply no email to say my order has even been dispatched and its not even listed in my orders on my account....where is my next day delivery dress? I want my money back now, won't use Roman originals again”

Helpful Report

Posted 4 years ago

“Kicked me and my friends out of the store because "we wouldn't find anything we wanted" in the shop. I don't know if it was an age thing or a race thing but she was very disrespectful”

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Posted 4 years ago

“Goods ordered 12 days ago, nothing arrived after a week so I emailed Roman Originals. I received a reply stating "Due to an system error it prevented your order from dispatch. We have now contacted the warehouse and your order will dispatch today and should arrive by Saturday". I emailed Roman Originals again but, they have chosen not to respond. Today, Tuesday, and another 5 days later still not received my goods. My money was taken on the day of my purchase, so I am now out of pocket. I have been a regular customer of Roman Originals but, DO NOT have the confidence to use them again. Don't throw your money away on goods you won't receive.”

Helpful Report

Posted 4 years ago

“Terrible service thus far. Ordered trousers, unfortunately too small, have requested an exchange for an alternative size and am still waiting to receive those trousers! Have tried to contact the company to see where my order is up to ie. whether first pair of trousers have been received and where are my second pair of trousers but they are saying I have to wait 21 days. Not sure why? Now I'm just wanting a refund as I give up and think the service I have received has been absolutely appalling. Would not use again!”

Helpful Report

Posted 4 years ago

“I find Romans sizes in skirts very big . I’m definitely 12-14 the 12s are huge on me had to send it back though the quality is excellent. The returns and delivery are very quick and efficient , a few other companies need to take a lesson from Roman! Thank you .”

Helpful Report

Posted 4 years ago

“I love the material I in the dresses, the style and the fit. I have bought 5 dresses up till now. I like the bright colours as well.”

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Posted 4 years ago

“Very disappointed that they would not refund full cash value. They never mentioned it at purchased.”

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Posted 4 years ago

“I'm finding the whole refund experience very frustrating! My order was sent overseas by mistake, mine apparently but I fail to see how I'm responsible for that with a UK postcode. Its been 2 months now, limited communication, unless I instigate it. Will not order from Roman again.”

Helpful Report

Posted 4 years ago

“I inadvertently ordered two identical dresses; I returned both. I've only been refunded for one, but am getting no response to my emails. Not good customer service.”

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Posted 4 years ago

“Communication poor, no response to emails and when they did not signed with a name. So impersonal. Still waiting for refund Cost I purchased was such poor quality and damaged”

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Posted 4 years ago

“I had to return a gift and was given a gift card needless to say this was before lockdown so it is out of date, after a 15-20mile trip to Roman I was told that I need to get in touch with customer service I have tried to get an answer by by phone and I have now sent 5 messages but no reply very bad service”

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Posted 4 years ago

“The The dress I received was a completely different colour (burgundy) to the online picture (salmon pink). I returned it and they wouldn’t refund my postage saying it wasn’t a valid reason to return it.”

Roman Originals 1 star review on 13th April 2021

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Posted 4 years ago

“Lovely dresses always well made. Returns are so simple and free. I have a wonderful collection of dresses. They are true to size as well”

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Posted 4 years ago

“I don't usually buy from websites I've not heard of if their trustpilot review is not great, but I noticed Next sell Roman Originals, and I thought if my favourite, most trusted reputable company are stocking it then it may be more reputable than the reviews make out. So I ordered a pink coat, which was in the sale so £15 cheaper than buying through Next, plus Roman Originals gave me free delivery and 10% off, making it even better value. I registered after placing my order so I could track it, and honestly it has been such an easy sale, I had a despatch email and could see where my parcel was, it arrived today and I love it. Good quality, possibly not worth the full price cost but definitely worth what I paid. The zipper is better quality than my very expensive coat. It arrived only one day later than it's estimated date, which is fine as it was just an estimate! Also came well packaged. Overall I'm really pleased and would order again, the only thing to worry me is you get a store credit instead of a refund, but in my case I'm keeping it so it's not an issue!”

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Posted 4 years ago

Roman Originals is rated 1.8 based on 864 reviews