Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 864 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 864 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely love Roman the quality is amazing, delivery great, packaging excellent. Been lucky only ever returned 1 item to be charged £3. I am ordering maybe 2 items a week. Love getting my post. Thanks Roman.”

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Posted 4 years ago

“Two face masks arrived today and was extremely dissapointed with them they're no more than a thin piece of elasticated material with very little protection”

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Posted 4 years ago

“Delighted! Ordered light peach Roman original dress in size 12 on Saturday just before 10pm and it arrived first thing Monday morning. (Packaging excellent)Fits perfectly and very comfortable would definitely buy from them again.”

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Posted 5 years ago

“I'm a crossdresser and the staff was fantastic, the lady on the door said that I looked fantastic x”

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Posted 5 years ago

“I'm transgender and the staff here are fantastic, the lady on the door said that I looked fantastic, Mc Arther Glenn outlet”

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Posted 5 years ago

“The 4/5 star reviews must be from their friends or relatives. 2 or 3 reviewers said refund for returns was fine. Are they happy to lose £3 when returning items for a refund? Ir to be lumbered with a gift card? I can’t understand how this company are still in business with their 1970s policies. Their customer service argue when there’s a complaint and their clothes sizing is all over the place which makes it even more difficult to purchase on line. Some of the merchandise is nice but a lot is way overpriced for inferior material. Buying in store is not an option as stock choice is small compared to online. Buy at your peril!!!”

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Posted 5 years ago

“I have been buying a lot from Roman Originals throughout lockdown. The clothes are all fantastic quality. The sizing is true to size and I love everything I've ordered so far.”

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Posted 5 years ago

“I was refused my money back when returning a dress from lakeside Doncaster. I had a receipt and the fitting rooms were closed. Customer services said it was company policy to only give credit notes.”

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Posted 5 years ago

“Went by size chart but top too big and long , this us not my fault yet they are going to charge £3 to return and give me a voucher for remainder. Wont be using this method again or Roman Originals. .”

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Posted 5 years ago

“Amazing choice and quality and excellent prompt delivery service.I buy several garments each month from Roman and have been using the online app and home delivery for a couple of years now.My favourite place to shop for outfits .Love it love it love it !”

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Posted 5 years ago

“Purchased a beautiful black maxi dress with black heavy lace around the bottom. The quality was so so good. So many compliments when I wore it. Will definately biy from Roman again.”

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Posted 5 years ago

“I bought a denim dress got delivered fast lovley package came with a hanger. Perfect fit material was good quality very pleased with the online shopping I will order again 🌟🌟🌟🌟🌟🌟”

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Posted 5 years ago

“Bought jacket that doesn't fit ...just to big Having read terms realise I pay 3 pound to return item and refund goes on to gift card... Will not shop with company again”

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Posted 5 years ago

“I bought 2 pairs of cropped trousers online and as I had just moved house I didn't alter my address. I realised that I had done this immediately after placing the order and emailed Roman to ask them to send the items to my new address. I had no reply so I continued to email them. I was then told that they had been delivered to my previous address. They will not refund or replace the items which I think they shouĺd as they were informed well before despatch. They suggest that I collect the items from my previous address which is 100 miles away. They are so unhelpful and I am now out of pocket. Will never shop there again.”

Helpful Report

Posted 5 years ago

“I have ordered many dresses from Roman and I have always been satisfied! They are beautiful and good prices! Well packed in double plastic bags👍🏻! So thank you Roman Originals”

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Posted 5 years ago

“Great service ordered goods in different sizes all arrived next day .returned goods next day and next day received refund minus 3 pound was totally worth eleanor”

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Posted 5 years ago

“I bought several items on line and although the items were lovely the size of each items was way out, I ended up buying a 10 was on the large side and some 12 sizes all of which fitted differently. I am now returning 3 items due to incorrect sizing, I have been told that if I take them to a shop I can only get a gift token not a refund on the card I used to pay with. They all have the labels on and still on hangers and covering. So I will now pay £3 to post them back. Customer services quite rude.”

Helpful Report

Posted 5 years ago

“I bought a dress and when washed for the first time the stitching on the edging around the neck starts to come undone. I returned to the store I purchased it from. They insisted that they had to return it to Roman. I requested a receipt for the item and photographed it with the dress as proof. 2 weeks later having heard nothing I went to the store and they said they knew nothing about stand they didn't recognise my description of the lady who had dealt with it. Another assistant offered to help and contacted the company and I was subsequently told that there was no record of it being received and that she could not help anymore. I contacted the customer support line who said I should contact the store and that they should deal with it. It seems that no-one is prepared to take responsibility and I am now left with no dress and no money. Shabby customer service indeed!!!!!!! Pity as I loved the dress and have been pleased with previous purchases but will be wary of buying anything else from this company..”

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Posted 5 years ago

“Great quality have bought 2 jackets love them”

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Posted 5 years ago

“Excellent prices, good quality and customer after care Clare Coventry”

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Posted 5 years ago

Roman Originals is rated 1.8 based on 864 reviews