Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 875 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DON’T BE MISLEAD!!!! I was aggrieved to find I had been charged £3 for returning an item using the returns label as it was certainly not mentioned when I checked the RETURNS UK section when placing my order. I wrote to customer services and received this ... When using our label to return your order, £3.00 will be deducted from your refund to cover the postage. This information can be found on your dispatch note, as well as on our website under 'Delivery Information - How to return an item'. It would have been helpful to include this in the relevant RETURNS UK section on their website where it would be obvious and pretty useless to state in the delivery note by which time the order had been received. Just be aware, I certainly won’t be using them again.”

Roman Originals 1 star review on 24th November 2020

Helpful Report

Posted 5 years ago

“I have already emailed twice about the fact that I have tried ordering a dress online with 25% off now about 8 times. However it went through eventually but without recognising the discount. The email says the company is sorry, but cannot help!!! A very disappointed customer!!”

Helpful Report

Posted 5 years ago

“Ordered RED check dress, it’s dark burgundy. £3 to return it by post, the stores don’t give refund to original card. Customer services couldn’t help. I should have read the returns policy before I ordered. So disappointed”

Helpful Report

Posted 5 years ago

“Yes l love Roman cloths and have to order them on-line as no outlet near me, but sad to say your delivery service POST OFFICE ha ha is the worst one to have. if not in l have to go to local dept and that in Tamworth is a hell of place to park & part time opening times AWFULL. please use Hermes as if not in will leave in safe place or will come back another day.”

Helpful Report

Posted 5 years ago

“Still waiting for parcel to arrive orded on 8th August no body answering phone or email taken payment not acceptable”

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Posted 5 years ago

“I love Roman clothes . The fit and quality of the clothes is second to none. Unfortunately the nearest shop to me closed about 18 months ago but I have continued to shop with Roman and have been very impressed with the speed at which my parcels arrive. It's like Christmas every time the parcels arrive. I have never been disappointed. Thank you Roman .”

Helpful Report

Posted 5 years ago

“2 pairs of cropped trouser, which both pairs the elastane has shredded on the back seam. Email customer service tried ringing them, now very frustrated by lack of response from Roman. The assistant in The shop even phoned the number she had for them. No luck.”

Helpful Report

Posted 5 years ago

“I have now purchased 7 items since lock down an all have fitted perfectly. Received all items needing no ironing whatsoever. Love dresses. I alway but a size 14 for the bust but always looks good”

Roman Originals 5 star review on 10th August 2020

Helpful Report

Posted 5 years ago

“I bought a turquoise relax fit crepe dress size 16 and it fit lovely, sent for a black dress same size same design and the black dress is 2 inches shorter and 2 inches slimmer-l took this back to my local shop in Basildon Essex and got a gift card. I thought l would try again for the black one in case there was a batch wrongly sized up-but again the black one has come up 2inches shorter and 2 inches slimmer-so disappointing-l love Roman clothes but this has lead me having to go my Nearest Roman Store twice to return something -on the website it states length 98cm and the black one is 93cm -if l had posted Both of these back to you it would have cost me £6.00-disappointing.”

Helpful Report

Posted 5 years ago

“Ordered a beautiful aline dress Absolutely love it beautifully fitted Email customer service for a procific delivery day. I was told by Saturday, which Saturday morning my package arrived. Very happy Theresa Thornton”

Helpful Report

Posted 5 years ago

“Shame that my pretty cream blouse had a black label in the back, i am left with two black bits showing through the lace ☹️”

Roman Originals 3 star review on 5th August 2020

Helpful Report

Posted 5 years ago

“I absolutely love Roman the quality is amazing, delivery great, packaging excellent. Been lucky only ever returned 1 item to be charged £3. I am ordering maybe 2 items a week. Love getting my post. Thanks Roman.”

Helpful Report

Posted 5 years ago

“Two face masks arrived today and was extremely dissapointed with them they're no more than a thin piece of elasticated material with very little protection”

Helpful Report

Posted 5 years ago

“Delighted! Ordered light peach Roman original dress in size 12 on Saturday just before 10pm and it arrived first thing Monday morning. (Packaging excellent)Fits perfectly and very comfortable would definitely buy from them again.”

Helpful Report

Posted 5 years ago

“I'm a crossdresser and the staff was fantastic, the lady on the door said that I looked fantastic x”

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Posted 5 years ago

“I'm transgender and the staff here are fantastic, the lady on the door said that I looked fantastic, Mc Arther Glenn outlet”

Helpful Report

Posted 5 years ago

“The 4/5 star reviews must be from their friends or relatives. 2 or 3 reviewers said refund for returns was fine. Are they happy to lose £3 when returning items for a refund? Ir to be lumbered with a gift card? I can’t understand how this company are still in business with their 1970s policies. Their customer service argue when there’s a complaint and their clothes sizing is all over the place which makes it even more difficult to purchase on line. Some of the merchandise is nice but a lot is way overpriced for inferior material. Buying in store is not an option as stock choice is small compared to online. Buy at your peril!!!”

Helpful Report

Posted 5 years ago

“I have been buying a lot from Roman Originals throughout lockdown. The clothes are all fantastic quality. The sizing is true to size and I love everything I've ordered so far.”

Helpful Report

Posted 5 years ago

“I was refused my money back when returning a dress from lakeside Doncaster. I had a receipt and the fitting rooms were closed. Customer services said it was company policy to only give credit notes.”

Helpful Report

Posted 5 years ago

“Went by size chart but top too big and long , this us not my fault yet they are going to charge £3 to return and give me a voucher for remainder. Wont be using this method again or Roman Originals. .”

Helpful Report

Posted 5 years ago

Roman Originals is rated 1.8 based on 875 reviews