Roman Originals Reviews

Name: Roman Originals
Rating: 1.82

1.8 Rating 891 Reviews

19 %

of reviewers recommend Roman Originals

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1.8

Based on 891 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

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Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 2 pairs of cropped trousers online and as I had just moved house I didn't alter my address. I realised that I had done this immediately after placing the order and emailed Roman to ask them to send the items to my new address. I had no reply so I continued to email them. I was then told that they had been delivered to my previous address. They will not refund or replace the items which I think they shouĺd as they were informed well before despatch. They suggest that I collect the items from my previous address which is 100 miles away. They are so unhelpful and I am now out of pocket. Will never shop there again.”

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Posted 6 years ago

“I have ordered many dresses from Roman and I have always been satisfied! They are beautiful and good prices! Well packed in double plastic bags👍🏻! So thank you Roman Originals”

Helpful Report

Posted 6 years ago

“Great service ordered goods in different sizes all arrived next day .returned goods next day and next day received refund minus 3 pound was totally worth eleanor”

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Posted 6 years ago

“I bought several items on line and although the items were lovely the size of each items was way out, I ended up buying a 10 was on the large side and some 12 sizes all of which fitted differently. I am now returning 3 items due to incorrect sizing, I have been told that if I take them to a shop I can only get a gift token not a refund on the card I used to pay with. They all have the labels on and still on hangers and covering. So I will now pay £3 to post them back. Customer services quite rude.”

Helpful Report

Posted 6 years ago

“I bought a dress and when washed for the first time the stitching on the edging around the neck starts to come undone. I returned to the store I purchased it from. They insisted that they had to return it to Roman. I requested a receipt for the item and photographed it with the dress as proof. 2 weeks later having heard nothing I went to the store and they said they knew nothing about stand they didn't recognise my description of the lady who had dealt with it. Another assistant offered to help and contacted the company and I was subsequently told that there was no record of it being received and that she could not help anymore. I contacted the customer support line who said I should contact the store and that they should deal with it. It seems that no-one is prepared to take responsibility and I am now left with no dress and no money. Shabby customer service indeed!!!!!!! Pity as I loved the dress and have been pleased with previous purchases but will be wary of buying anything else from this company..”

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Posted 6 years ago

“Great quality have bought 2 jackets love them”

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Posted 6 years ago

“Excellent prices, good quality and customer after care Clare Coventry”

Helpful Report

Posted 6 years ago

“I have been shopping with Roman for several years, however the past 2 experiences of poor customer service and refunds I will no longer purchase from you again...... problem never resolved and I am now out of pocket!!!!”

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Posted 6 years ago

“Glitter falling off top I ordered not happy with it”

Helpful Report

Posted 6 years ago

“Have purchased loads of things from Roman but have never dealt with trying to return faulty goods to such an unprofessional store in all my life. The garment I purchased (a sparkle top) shed its sparkle everywhere so I took it off immediately. Very rude staff at Trentham Lakes said this was the nature of the garment!!!! I called customer service 4 times and was told manager would be in touch still waiting!! Disgraceful device”

Helpful Report

Posted 6 years ago

“AVOID!!!! .......Bought a fab beaded dress for xmas works do, on the eve, 3 minutes before I had to leave the house ,the beads on the tassels hanging off the bottom off the dress started dropping off! Only had the dress less than a week and this was the first wear .This left black thread hanging down, now because I cut the threads off ,I'm not entitled to a refund as I have 'tampered ' with the dress. Apparently they dont give refunds anyway!! These are not quality clothing ,these are cheap and shoddily made wont be buying from them again !! Lesson learnt!”

Helpful Report

Posted 6 years ago

“I purchased a dress a few months ago to take on my winter holiday. Did not wear the dress at all prior to holiday. When going to wear one night on holiday the back of the dress had risen considerably and was all uneven so was impossible to wear. Was going to just leave it on holiday but decided to ring Cutomer Services to see if there could be any explanation as having never worn it was quite baffling and never had that happen to me before. Obviously their response was to say as I had purchased the dress over 6 month ago they could not do anything. It was not so much that I wanted a refund but I thought they may have offered a Returns Label so that they could have a look at it just so I could get an explanation and they would then see that I had not washed or worn it by doing tests. This was not offered to me so I decided to write a Review on their site to say what had happened although I knew there were mostly excellent reviews already hence that's why I purchased it myself but NO THEY DID NOT PRINT IT. Strange that they can print all great reviews but not a negative one. That to me is not a true indication of Customers feedback if they are only printing the good ones. Emailed Roman to ask why it had not been printed but am still waiting a reply. The fabric on the dress was a stretchy viscose and I am wondering if it has got mis-shapen hanging on a hanger. Still obviously Customer Services not interested. On the positive side I have purchased another dress from them earlier which I am happy with but just baffled as why this one ended up the way it did.”

Helpful Report

Posted 6 years ago

“Good looked good on line quality wasn’t great and nowhere was I told they would charge £3 for me to return an item will not shop here again ...BEWARE .....”

Helpful Report

Posted 6 years ago

“Customer service was SO rude and patronising - talking down to me and even shouting at me on the phone. Disgraceful experience – was upsetting. No-one should treat customers like this. I was trying to tell them that their return policy written on website is misleading. Manager I spoke to did not care and rather continued to patronise me. At one point had to tell Manager to stop speaking so rudely to me. Poor return policy and disgusting customer service experience. Charges for return or forces you to have your money go on to their store card or pay for postage for return. Why got different policy for return to store or online - appears to be a way of not returning your money and taking money of your for returning items! Terrible return policy! Never shopping with them again! EVER!”

Helpful Report

Posted 6 years ago

“Customer service was SO rude and patronising. Disgraceful experience. Way return policy written on website is misleading - they did not care and rather continued to patronise me. Poor return policy and disgusting customer service experience. Charges for return or forces you to have your money go on to store card. Never shopping with them again!”

Helpful Report

Posted 6 years ago

“Good quality clothes. Excellent service when ordering goods. No problem when I have to return items. I am so happy I have found Roman Originals”

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Posted 6 years ago

“I bought 2 item's on their eBay site over the "Black Friday" period. I payed via PayPal immediately and a few days later one item arrived but not the other, I contacted them through eBay and they said "the item was not available to them" yet the listing is still on and says "more than 10 available" however they have increased the price..They went on to say they have "refunded my PayPal account" THEY HAVE NOT. They are untrustworthy unscrupulous and very deceitful. I have reported them to eBay and I feel others need to be aware of their underhand dealings...VERY POOR COMPANY WHO LIE”

Helpful Report

Posted 6 years ago

“dont refund you your money - only on a gift card - would never buy from there again, customer service is appaulling. What shop doesnt give your money back and puts on a gift card??”

Helpful Report

Posted 6 years ago

“Bought a pair of trousers from the shop, but they didn’t fit quite right. Took them back and couldn’t get my money back, had to have a gift card. Think this is disgraceful, there is nothing else I want, but am having to buy something. Don’t know any other shop that has this policy. Shan’t be buying anything there again.”

Helpful Report

Posted 6 years ago

“Roman Originals need to cut back on packaging. Not only was the top I ordered in a see through plastic cover, it was then put in a branded roman originals large carrier bag & then it was put in another plastic bag where they put my delivery details on!???”

Helpful Report

Posted 7 years ago

Roman Originals is rated 1.8 based on 891 reviews