Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 875 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

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Metrics

1.8

Based on 875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very outdated returns procedure. Customer should be able to go to a stand-alone store and get a refund not a gift card , totally ridiculous in 2019 ! What a shame as their clothes are very nice. Also online return is bad as you don’t Pay for delivery but have to pay £3 return postage. Come on Roman get your act together.q”

Helpful Report

Posted 6 years ago

“Ordered dresses online using a discount code, code showed on check out and then miraculously disappeared on invoice!! Emailed customer help line to be basically told tough can’t do nothing about it as order is now placed!! Watch scam on offer codes!!”

Helpful Report

Posted 6 years ago

“Dress not delivered despite tracking says it was. Contacted seller and Royal Mail. Said they would investigate it. Royal Mail sent a letter today saying the parcel was left in the garden. We have very small front garden and the gate to the back garden is always locked as we have two dogs. We were in when they say they left it also no card through the letterbox.Contacted Roman again today saying they would investigate Royal Mail. Now been almost four weeks since they said they delivered the dress. Have asked for refund three times to no avail. Now asked Pay Pal to see if they can sort it.”

Helpful Report

Posted 6 years ago

“Went into roman Macclesfield today. A lovely lady served me, very pleasant and attentive She is a credit to your compay”

Helpful Report

Posted 6 years ago

“Very disappointed about return policy. I didn’t pay for delivery when I bought so it was really shocking to see not full refund on my account. When I checked the email it was really confusing as they enclosed the original invoice with the price I have payed. So why is the refund less, no explanation. You don’t treat customers like that this days.”

Helpful Report

Posted 6 years ago

“No where on their web site does it explain the refund policy. Prevented me from ordering a lovely dress as I wanted the option of returning it if it didn’t fit for a full refund. Get up to date Roman Originals”

Helpful Report

Posted 6 years ago

“Diabolical exchange policy! Brand new top in perfect condition with all tags cannot be exchanged for something else without a receipt! I'm not even asking for a refund - just an exchange. Outdated policy which is just making customers angry - Why do they do this? Its nuts!”

Helpful Report

Posted 6 years ago

“Saw a dress I liked online Sunday so I ordered it, 12.30pm Monday and it's here. Fantastic service.”

Helpful Report

Posted 6 years ago

“Ladies in widnes Roman very rude and stuck up, made me feel very uncomfortable ( ever seen pretty woman ladies) refunds policy is a disgrace payed with hard earned money , I had to return item only to be given a credit note, surly well outdated Roman move with the times will you”

Helpful Report

Posted 6 years ago

“Always buy my dresses from Roman online as there are no stores in the Aberdeen area, never had a problem, great quality, beautiful dresses and I always get compliments when I wear them. The service is great too, usually delivered within 48 hours”

Helpful Report

Posted 6 years ago

“I love Roman. The quality is fantastic & so is the service online. I have lots of colours in the lovely crop trousers and they fit true to size and wear well. Highly recommend. It states to check that the delivery address shown is correct before placing your order as no amendments can be made once the order is placed & also points out the £3 towards postage charge if you are to return anything.”

Helpful Report

Posted 6 years ago

“Love the dress i ordered,great quality,and service was great”

Helpful Report

Posted 6 years ago

“Visited your Shop in Hemel Hempstead today for the First Time... Looking for an Outfit for a wedding. I am not a 'dress' person so have started 5 months early as I am sure this is going to be a nightmare!! Not at all I was amazed at the Choice. Unfortunately a dress I had seen on line was not available in this store but not a problem.I was happy to look at other dresses. We were looked after by a Charming Lady called Debbie P we chose 4 dresses to try. The first one was perfect... an accompanying Jacket was quickly found and a short cardi for evening if it gets cold as the dress is sleaveless. I am beyond Happy. What a shop and the excellent service. I can now put my feet up knowing I am going to look lovely at the wedding. All the stress has been taken away and I cannot thank Debbie enough for her kindness....”

Helpful Report

Posted 6 years ago

“I went to return a garment that was faulty ,it was the Pride Hill in Shrewsbury shop ,the assistant was very rude to me and made me feel really small ,she needs to learn some manners ,she was eastern European ,I have been to that shop lots of time over the last twelve months and found the girls really lovely,she made me feel it was my fault ,at the time I ,,. was being served by a lady called chris and she kept butting in and saying I remember you from the other day ,its sad that people act in such a way that it puts people off to shop in the shop.”

Helpful Report

Posted 6 years ago

“Love the clothes however your return policy is dated and very unfair and staff in my local store are stuck up and rude. I will NOT be shopping here again”

Helpful Report

Posted 6 years ago

“Ordered online two items, paid and then noticed delivery address incorrect as it was for a holiday home I once had goods delivered to by Roman. Sent email immediately and rang one hour after ordering at 9am as soon as they opened. I asked to change delivery address, they said I can't, I asked to cancel the order, they said I can't, I asked if they could get in touch with sales to amend address....no! Nothing I suggested worked, I then said that £60 worth of goods would be delivered to an address I don't live at, if left outside, would probably be stolen but they would not budge!! I told them I'm a regular customer of theirs which she agreed with but offered no solution so on Monday 13th may a parcel will be left outside an apartment in Dorset free to any one who wants to take it...there's nothing I can do! I will never buy from them again, their customer relations is the worst I've ever experienced”

Helpful Report

Posted 6 years ago

“This happened in Orpington high street shop . I had come to return a dress which was not used even once with the tag on . Unfortunately I had missed the receipt so I asked the manager if she can see my online bank statement and exchange for another dress ( note : the dress I had bought few days back is reduced by 20 pounds which I checked online and that’s the reason to exchange the dress ) . She said she couldn’t do that for me without a printed receipt . I asked if I can talk to the head office , she said “I will not call from my shop , I will give the number you can call them “. I did that and the head office happily accepted to show the online bank statement and spoke to the manager lady . After which she gave me the amount of the dress in a gift card . I started tying few other dresses to buy from the shop , and it did took some time , the manager lady started showing weird behaviour and it was a total unpleasant experience for me in the shop today . She was serving other customers happily in front of me!! If the head office can accept it why not the manager !! Even otherwise the manager lady has no rights to do such a behaviour to the customer !!”

Helpful Report

Posted 6 years ago

“After reading negative reviews I decided I must write this review. My experience was exceptional with this company. I received my items the next day and then returned anything I didn't want in their bag by putting on a prepaid sticker. Yes I did get a partial refund which was less £3.00 charge for my returns. This £3.00 is clearly stated on the correspondence and it is to cover a recorded delivery return. I got my money back in less than 10 days which is really good going. I would use this company again and recommend them. Yes I do agree that it is unfair if you buy instore that you only get a gift card so I would say to you buy online and you will get money back.”

Helpful Report

Posted 6 years ago

“We visited the Chatham Outlet store today to buy wedding outfits for my Mum and friend. I have nothing but praise for the 2 ladies that helped us, Claire and Katy, who were so helpful and patient and remained good humoured throughout our indecision!!”

Helpful Report

Posted 6 years ago

“Have read some of the reviews and was shocked at the negativity, I order a pair of crop trousers on Saturday,arrived on Monday, brilliant service .”

Helpful Report

Posted 6 years ago

Roman Originals is rated 1.8 based on 875 reviews