Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 880 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

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Metrics

1.8

Based on 880 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Left with a dress I wasn’t sure about to be told I can take it back. Took it back and told no cash back so I have a card for a shop I don’t normally shop in. Will use card at some point and won’t shop here again.”

Helpful Report

Posted 6 years ago

“Have used them twice, both times parcels arrived within 48 hours, both times the dresses fitted perfectly, dresses were as described.”

Helpful Report

Posted 6 years ago

“Lovely dresses but unbelievably bad customer service if there's a problem. I bought a dress for a wedding. However upon wearing it the hem must have been coming away as during the day my heel (not high or very pointed) caught in the hem whilst I was walking and pulled the hem even more. I sent customer services a photo clearly showing it was obvious the overlocking had been pulled away from the fabric and asked for a replacement only to be told it was wear and tear and they would not replace it. Considering the damage happened as I was walking and my shoes were only small heeled the hem must have been coming away to start with and therefore a manufacturing fault. Extremely disgusted with their attitude. I will not be buying from them again!”

Helpful Report

Posted 6 years ago

“It’s illegal to display any notice that deliberately misleads consumers or deceives them about their rights, eg a sign that says you don’t accept returns or offer refunds. I bought a fascinator from thisvawful comoany, it wascdamahed, i rrturned item via RM tracking, they have received this back and yet i am still waiting for a refund almost 15 days later. I have had to open a paypal dispute and Roman are still fighting against giving me a refund!”

Helpful Report

Posted 6 years ago

“I’ve just discovered Roman & I’m so sorry did not know about it before buying outfit for my son’s wedding. I’ve just bought a dress which was a third of price & much nicer in style & quality. Will be looking at Roman first now in future.”

Helpful Report

Posted 6 years ago

“Very outdated returns procedure. Customer should be able to go to a stand-alone store and get a refund not a gift card , totally ridiculous in 2019 ! What a shame as their clothes are very nice. Also online return is bad as you don’t Pay for delivery but have to pay £3 return postage. Come on Roman get your act together.q”

Helpful Report

Posted 6 years ago

“Ordered dresses online using a discount code, code showed on check out and then miraculously disappeared on invoice!! Emailed customer help line to be basically told tough can’t do nothing about it as order is now placed!! Watch scam on offer codes!!”

Helpful Report

Posted 6 years ago

“Dress not delivered despite tracking says it was. Contacted seller and Royal Mail. Said they would investigate it. Royal Mail sent a letter today saying the parcel was left in the garden. We have very small front garden and the gate to the back garden is always locked as we have two dogs. We were in when they say they left it also no card through the letterbox.Contacted Roman again today saying they would investigate Royal Mail. Now been almost four weeks since they said they delivered the dress. Have asked for refund three times to no avail. Now asked Pay Pal to see if they can sort it.”

Helpful Report

Posted 6 years ago

“Went into roman Macclesfield today. A lovely lady served me, very pleasant and attentive She is a credit to your compay”

Helpful Report

Posted 6 years ago

“Very disappointed about return policy. I didn’t pay for delivery when I bought so it was really shocking to see not full refund on my account. When I checked the email it was really confusing as they enclosed the original invoice with the price I have payed. So why is the refund less, no explanation. You don’t treat customers like that this days.”

Helpful Report

Posted 6 years ago

“No where on their web site does it explain the refund policy. Prevented me from ordering a lovely dress as I wanted the option of returning it if it didn’t fit for a full refund. Get up to date Roman Originals”

Helpful Report

Posted 6 years ago

“Diabolical exchange policy! Brand new top in perfect condition with all tags cannot be exchanged for something else without a receipt! I'm not even asking for a refund - just an exchange. Outdated policy which is just making customers angry - Why do they do this? Its nuts!”

Helpful Report

Posted 6 years ago

“Saw a dress I liked online Sunday so I ordered it, 12.30pm Monday and it's here. Fantastic service.”

Helpful Report

Posted 6 years ago

“Ladies in widnes Roman very rude and stuck up, made me feel very uncomfortable ( ever seen pretty woman ladies) refunds policy is a disgrace payed with hard earned money , I had to return item only to be given a credit note, surly well outdated Roman move with the times will you”

Helpful Report

Posted 6 years ago

“Always buy my dresses from Roman online as there are no stores in the Aberdeen area, never had a problem, great quality, beautiful dresses and I always get compliments when I wear them. The service is great too, usually delivered within 48 hours”

Helpful Report

Posted 6 years ago

“I love Roman. The quality is fantastic & so is the service online. I have lots of colours in the lovely crop trousers and they fit true to size and wear well. Highly recommend. It states to check that the delivery address shown is correct before placing your order as no amendments can be made once the order is placed & also points out the £3 towards postage charge if you are to return anything.”

Helpful Report

Posted 6 years ago

“Love the dress i ordered,great quality,and service was great”

Helpful Report

Posted 6 years ago

“Visited your Shop in Hemel Hempstead today for the First Time... Looking for an Outfit for a wedding. I am not a 'dress' person so have started 5 months early as I am sure this is going to be a nightmare!! Not at all I was amazed at the Choice. Unfortunately a dress I had seen on line was not available in this store but not a problem.I was happy to look at other dresses. We were looked after by a Charming Lady called Debbie P we chose 4 dresses to try. The first one was perfect... an accompanying Jacket was quickly found and a short cardi for evening if it gets cold as the dress is sleaveless. I am beyond Happy. What a shop and the excellent service. I can now put my feet up knowing I am going to look lovely at the wedding. All the stress has been taken away and I cannot thank Debbie enough for her kindness....”

Helpful Report

Posted 6 years ago

“I went to return a garment that was faulty ,it was the Pride Hill in Shrewsbury shop ,the assistant was very rude to me and made me feel really small ,she needs to learn some manners ,she was eastern European ,I have been to that shop lots of time over the last twelve months and found the girls really lovely,she made me feel it was my fault ,at the time I ,,. was being served by a lady called chris and she kept butting in and saying I remember you from the other day ,its sad that people act in such a way that it puts people off to shop in the shop.”

Helpful Report

Posted 6 years ago

“Love the clothes however your return policy is dated and very unfair and staff in my local store are stuck up and rude. I will NOT be shopping here again”

Helpful Report

Posted 6 years ago

Roman Originals is rated 1.8 based on 880 reviews