Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 875 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

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Metrics

1.8

Based on 875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a jacket in the Friday reduction sale and although I tried it on in the shop it was so busy I didn't notice there was anything wrong with it till I tried it on again at home. the back of it was 1 and a half inches shorter than the front, the press studs when used the neck higher on one side and the front lower on one side. So took it back to the Taunton store the day after for a refund on faulty goods. It was refused, the manageress refused to look at it, the assistant pulled it around to try to prove it was not faulty. even though when on a hanger the fault was obvious. the manageress by this time was 'extremely' rude to me, I told her how disgusting her attitude was, and then she just rammed it back in to the bag, thrust it at me and stormed off in a rage. Quite frankly if this is the kind of staff that Roman employ , then it's a wonder that your company is still operating. I 'had' to accept a credit note in the end but still have to find a coat to buy somewhere else, i am 73 years old and have never in my life been treated so disgustingly by a shop assistant before.”

Helpful Report

Posted 7 years ago

“I used to shop online with Romans quite frequently .But last time its worst experience and I dont think I would buy anything from Romans again. Staffs at Staines are worst.Most unfriendly. I went to return one of my online purchase as it was not the right fit. I was happy to exchange the purchase with gift card. But the staff said she cant do it on Saturday and they made me come again on Sunday. The same lady was there and she was so complaining about the policy their shop have and treated us so badly. Im going to exchange the money I spent.But the lady there treated as if Im getting her money. Never again in Romans!!!! Return policy is worst and staffs are very bad atleast in Staines branch.”

Helpful Report

Posted 7 years ago

“Roman must be the worst company to buy from I have been a valued customer to Roman from they first opened in Solihull I shop in it about twice a week always purchase something the staff know me from going in so often,I bought a garment on my lunch hour didn't have time to try it on got it home and it didn't fit as I always buy the same size from them unfortunately this size came up smaller I brought it back with tags still on it and in the Roman bag but could not find my receipt. I didn't want a refund I just wanted to try another garment in the same size to see if it fit better,the staff wouldn't hear tell of it after knowing me for many years as we always have a chat. I will not spend anymore money in this shop think they will have to change there exchanges policy if they want to stay in business.”

Helpful Report

Posted 7 years ago

“Bought 2 tops in a stretchy jersey fabric. Very pleased with both until I washed them ( by hand I should add). One top looked as though a rough comb had been dragged all over it. I returned it with the receipt and exchanged it for the same top, I hoped the first experience was a one off. I have now worn and washed the tops again and both have gone the same way. I have been into the shop this morning to ask if I can return them as faulty. I was told not without the receipt or proof of purchase. I felt like a criminal. I should have quoted the trading standards rule book at them as they clearly don't know or don't care that it is law that they should take back any faulty goods with or without a receipt. I was told to go and get proof it is theirs. I suggested the label is proof enough. I am to request bank statements!! I am not that desperate, I will vote with my feet and spend my clothing budget elsewhere. The tops? I'll do my housework in them. Thank you Corby Roman.”

Helpful Report

Posted 7 years ago

“I don't know what all the fuss is about. Play them at their own game. I too disagree with their gift card refund policy - it's something you would get in a street market or back in the day! This is the 21st century and they should keep up. However, in the main this will work. If you can get to a shop have a look and try on - decide what you want. Then order online but hunt online for a discount code first. There always seem to these codes that work. I have successfully received free delivery and 20% off a few times now. I think they offer free delivery on over £20.00 anyway. IF you still have to return anything - return it in store to avoid paying the £3.00 return fee. You will obviously only get the discounted amount you paid - it's not a Charity! Then use the Gift card next time you shop online and use a discount code. You will be quids in this way rather than if you use the Gift Card in store without a discount. I shop this way as they don't seem to have discount days in store very often. I also refuse to pay delivery where I can. Simples!”

Helpful Report

Posted 7 years ago

“Poor customer service, faulty clothes are not acknowledged with a cash refund, upon production of receipt and tagged clothing a week later! I will never purchase from here again! Previous to this occasion I'd made lots of purchases! I haven't recommended Roman to friends or family since. In my opinion consumer rights don't exist with this company. I spoke to CAB regarding this and I should of had a cash refund - I got a gift card in the post! Upon speaking to elderly customers, being unable to return faulty goods is a common occurrence.”

Helpful Report

Posted 7 years ago

“WE VISITED THE CARLISLE SHOP & WERE REALLY IMPRESSED BY HILARY WHO ATTENDED TO US SHE WAS BRILLIANT NOTHING WAS TOO MUCH BOTHER FOR HER SHE WAS OPENLY HONEST ABOUT THE DRESSES I TRIED ON & I CAME OUT WITH A LOVLEY PURCHASE IWILL CERTAINLY GO BACK AGAIN & RECCOMEND THE SHOP & HILARY TO FRIENDS”

Helpful Report

Posted 7 years ago

“Recently discovered this brand and I'm impressed by the quality and service. Even more so today as I'd both messed up and duplicated an order and missed my discount. I e-mailed them and got a response and it was sorted within the hour! Fantastic, so much better than the usual "please allow 48 hours ...". Full marks for Customer Service!”

Helpful Report

Posted 7 years ago

“I purchased 4 items last week on returning home I realised I had been charged for a top twice. I rang customer service who told me to ring the store and the manageress Julie was so helpful. Been back today and had the money refunded. This was the Huddesfield store. Also I love your clothes.”

Helpful Report

Posted 7 years ago

“Disagree with there exchange policy ,I have a £28 top that doesn't fit and Roman refuse to exchange ,I will NOT be shopping there again . Helen Hutt”

Helpful Report

Posted 7 years ago

“Bought a dress when I got home I saw was ripped and went to return it the sales lady was rude and unhelpful”

Helpful Report

Posted 7 years ago

“I love their clothes. Well made and a bit quirky. Good comfortable fit.”

Helpful Report

Posted 7 years ago

“Visited your Crewe store 619 recently looking for an outfit for a wedding. 2 lovely ladies Annie and Annette we so very helpful and I purchased a dress I absolutely love. These 2 ladies are a credit to your company.”

Helpful Report

Posted 7 years ago

“The staff in your Chester store were absolutely lovely and are a credit to your company. They were extremely helpful when my friend and I were in today. The best customer service we have ever received in a clothing store.”

Helpful Report

Posted 7 years ago

“I recently used a birthday £10 off voucher online which was valid when spending £50 or more. I bought the same dress in 2 different sizes and returned the larger one. I thought that £3 p&p was a bit steep but paid it anyway. My refund was processed minus the £3 p&p and £5 of the voucher I used. I queried this and after chasing for a response (over a week later) was advised that I couldn’t have a a refund of the £5 because of the way they had processed it! I asked for a call to discuss this decision but this request was just ignored. I agree with the previous review, I spend £100s every year in Roman, but never again. It’s 2018 Roman, wake up!”

Helpful Report

Posted 7 years ago

“Very good quality clothes, prompt dispatch, extremely well packaged.”

Helpful Report

Posted 7 years ago

“Avoid like the plague. Read trust pilot reviews. NO REFUNDS ridiculous policy”

Helpful Report

Posted 7 years ago

“Returned as item and received a gift card. OK not great but then it gets worse. Orders two dresses (a repeat of a prior order as they were so nice). One dress OK but the other dress arrived and was cut a full inch smaller than the original. Phones and complained to customer services. Advised to return and they would not deduct postage. Returned as suggested. Not only did they deduct postage but failed to refund the part of the dress paid by the first card. Just kept the balance of the card with no communication. Put in a complaint - received emails advising response in 24 hours but bothing. Phoned customer service and rude staff member basically brushed off. Told balance would be refunded that day but no apology no nothing and yep, you guessed it no refund either. Emailed again and still no response. Loyal customer now out £12 + £3 postage for return - spend hundreds a year with this store but never again. AVOID”

Helpful Report

Posted 7 years ago

“I recently visited your store in sutton coldfield. I went to till with top-and then got a barrage of how it couldn't be returned -voucher or exchange phew! I told her I mainly shop at marks and spencer as they make you feel relaxed with purchase-if anything is wrong they are great. Then another assistant joined -to belittle my views. I voted with my feet-put the purchase down and walked out. I have never felt so uncomfortable-and will not go there again. Outdated policy alienates your customers. Horrible experience staff need training in customer service.”

Helpful Report

Posted 7 years ago

“I agree with many other commentators re the outdated returns policy. I was forced to accept a time limited gift card instead of a refund, despite returning an unsuitable item within 2 weeks. Once the card is used I won't shop here again, there is plenty of other choice. I thought consumer act 2015 obliged retailers to refund unsuitable items within 30 days - of course unsuitability is hard to prove but why is it in the stores favour? I had bought two pairs of trousers - same size - one fitted, the other too big and a funny, unflattering shape on, despite supposedly being my size. Surely this contravenes the consumer act?”

Helpful Report

Posted 7 years ago

Roman Originals is rated 1.8 based on 875 reviews