Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 880 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 880 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good quality clothes, prompt dispatch, extremely well packaged.”

Helpful Report

Posted 7 years ago

“Avoid like the plague. Read trust pilot reviews. NO REFUNDS ridiculous policy”

Helpful Report

Posted 7 years ago

“Returned as item and received a gift card. OK not great but then it gets worse. Orders two dresses (a repeat of a prior order as they were so nice). One dress OK but the other dress arrived and was cut a full inch smaller than the original. Phones and complained to customer services. Advised to return and they would not deduct postage. Returned as suggested. Not only did they deduct postage but failed to refund the part of the dress paid by the first card. Just kept the balance of the card with no communication. Put in a complaint - received emails advising response in 24 hours but bothing. Phoned customer service and rude staff member basically brushed off. Told balance would be refunded that day but no apology no nothing and yep, you guessed it no refund either. Emailed again and still no response. Loyal customer now out £12 + £3 postage for return - spend hundreds a year with this store but never again. AVOID”

Helpful Report

Posted 7 years ago

“I recently visited your store in sutton coldfield. I went to till with top-and then got a barrage of how it couldn't be returned -voucher or exchange phew! I told her I mainly shop at marks and spencer as they make you feel relaxed with purchase-if anything is wrong they are great. Then another assistant joined -to belittle my views. I voted with my feet-put the purchase down and walked out. I have never felt so uncomfortable-and will not go there again. Outdated policy alienates your customers. Horrible experience staff need training in customer service.”

Helpful Report

Posted 7 years ago

“I agree with many other commentators re the outdated returns policy. I was forced to accept a time limited gift card instead of a refund, despite returning an unsuitable item within 2 weeks. Once the card is used I won't shop here again, there is plenty of other choice. I thought consumer act 2015 obliged retailers to refund unsuitable items within 30 days - of course unsuitability is hard to prove but why is it in the stores favour? I had bought two pairs of trousers - same size - one fitted, the other too big and a funny, unflattering shape on, despite supposedly being my size. Surely this contravenes the consumer act?”

Helpful Report

Posted 7 years ago

“Great prices, quick to deliver and very quick to deal with returns and refunds”

Helpful Report

Posted 7 years ago

“I love being able to take advantage of the excellent offers Holland & Barrett always have. By ordering things online I can check and compare pricing and read reviews and make an informed and mindful decision. However, I often first check out the products in-store and then go explore online.”

Helpful Report

Posted 7 years ago

“bought 2 pairs navy crinkley trousers with side buttons, first wash, one came out like faded old rag, and second pair, came out all distorted and out of shape! and yes, washed on silk wash! also bought white pair, which i am afraid to wear,and wash!”

Helpful Report

Posted 7 years ago

“£3 cost for returns on Royal Mail.. Most of shops you've got free returns.”

Helpful Report

Posted 7 years ago

“Excellent items, great packaging, speedy delivery, hassle free returns if and when. Brilliant company. A*”

Helpful Report

Posted 7 years ago

“I like the quality and design of their clothes but the Returns Policy is very unexpected and inflexible - I too was given a gift card to spend in store after I tried to return a top I bought as a birthday gift for my Mum. I did consider ordering on line as I thought their return policy might be less ?? military style but it sounds like the problems persist there too. I have therefore just unsubscribed from their emails too.”

Helpful Report

Posted 7 years ago

“Went into store 127 trentham served by a lovely lady name Barbara who couldn't have been more helpful I went in for a dress for a wedding so had an idea in mind but came out with totally different one which I would never have chosen but on Barbara's advice I tried on and wow it was perfect lovely shop and lovely staff , a credit to the company”

Helpful Report

Posted 7 years ago

“Visited Clarks Village store in Street and found 2 dresses and a pair of trousers I liked, unfortunately the trousers and one of the dresses were not in stock in my size, I purchased the other dress and the helpful assistant wrote down the codes of the other items so I could order online (she explained the returns policy clearly ). Ordered the other items around 5.30pm, very quick and easy to use ,and they were delivered free of charge the next day. I am delighted with all my purchases, the quality and fit is really good and I can't fault the service both online and in store. Well done Romans, top marks!”

Helpful Report

Posted 7 years ago

“Buying an item and being told I can have a refund if not suitable and find they deduct £3.00 to cover the postage and not been told about that when ordering is a disgrace WILL NEVER USE THIS COMANPANY AGIAN”

Helpful Report

Posted 7 years ago

“My mother and I have shopped in Roman for a few years. Recently she purchased a dress for a wedding. The dress was unsuitable so within a week of purchase tried to return it. Her local store is 30 miles away. When we got to the store they refused to refund her. Their outdated and old fashioned policy is to refund onto a time limited gift card only. What a shame. Once the gift card is used neither of us will be shopping with Roman again. Their outdated policies need to move with the times.”

Helpful Report

Posted 7 years ago

“The website is so easy to use -- and the order so speedily processed -- The price of products with their frequent penny sale -( buy one get one free ) makes this company high on my regular shopping list.”

Helpful Report

Posted 7 years ago

“excellent clothing... no regrets”

Helpful Report

Posted 7 years ago

“i recently visited roman originals at the festival site ebbw vale looking for an oufit for a wedding. your member of staff Cheryl Clarke assisted me and she was fantastic, nothing was too much trouble for her and she must have shown me every outfit in my size. Cheryl was honest in her opinion on what suited me and what didn't, i have no hesitation in recomending your store to everyone.”

Helpful Report

Posted 7 years ago

“Bought crinkle top from Ashton-Under-Lyne branch to take on holiday. Wore the top twice crinkles almost disappeared it looked nothing like what I had purchased. Took the top back was told by the manageress that there was nothing wrong with the top. I disputed this was told that the area manager was due to visit the store in the next few days agreed to leave the top with them for the area manager to look at. Got call next day to say that the area manager was now not due for at least a couple of weeks. Was then told by the store manageress that in her opinion the top had been washed which I had already told her the previous day it had not been washed or ironed. I asked if she was saying that I was lying she denied this. I then contacted the customer service centre, was told that due to company policy the store managers decision could not be overturned. Asked to speak to a manager told they would ring me. After over a week after speaking to a manager still no further forward. Went to the store to see the manageress asked why she thought the top had been washed was told because it smelt as though it had been washed and she asked her assistant to confirm this. Told them that would be my perfume they could smell. Again asked were they saying I was lying, the assistant indicated that they were only doing their job. By this time I and my husband were not happy with their attitude, they then decided to call security as I tried to tell other customers about the problem I was having. Never in all my 71 years have I experienced this attitude on returning goods. This company does not have any respect for their customers. service”

Helpful Report

Posted 7 years ago

“Will not purchase again from Roman Originals due to their Returns Policy. This is the first time I have returned anything bought on line from Roman Originals, ordered my usual size 10 but this particular top was too big, as they charge £3.00 postage for returns decided to go to the nearest shop, which was in an unfamiliar area. Parking charges and finding somewhere to park was an experience I would have preferred to avoid, eventually found the shop, given a card to buy something else even though I would have preferred a refund. The shop had very limited stock of anything in a size 10, so used the card over the phone to buy something else to the same value. Other on line retailers offers free delivery and free returns and a full refund. I have no intention of going through this hassle again will shop elsewhere.”

Helpful Report

Posted 7 years ago

Roman Originals is rated 1.8 based on 880 reviews