Roman Originals Reviews

1.8 Rating 864 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 864 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dress I ordered was a great fit, very well made and was admired each time I have worn it. A typical Roman bargain!”

Helpful Report

Posted 7 years ago

“Excellent range of casual and special ocassion clothes at excellent prices.”

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Posted 7 years ago

“Returns policy is disgraceful! Charged £3 ‘fee’ plus postage cost to return item, even option to return to store is only a credit note issued or exchange. Costs you money to receive nothing - don’t order unless you are 100% confident it will fit and you like it! Will not order again. I order a lot online and have never experienced such poor customer service.”

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Posted 7 years ago

“Prices charged as quoted discounts applied at time of invoicing, Kept informed of delivery time and parcel tracked delivery received on time”

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Posted 7 years ago

“Accessible store collection for online shopping.”

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Posted 7 years ago

“Good quality clothing at reasonable price they have a good range for any occasion.Always well wrapped for delivery which is always in a couple of days and good up to date communication, been using them years and never disappointed.”

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Posted 7 years ago

“Lovely choice of clothes and colours - glamorous party wear plus casual wear. And good prices too. Lots of glittery tops for parties.”

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Posted 7 years ago

“Easy to order quick delivery and returns processed quickly.”

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Posted 7 years ago

“Really good all round service, products & prices(especially with their offers)”

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Posted 7 years ago

“Please read the returns policy properly, I didn't so £3 will be deduced from the refund money.”

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Posted 7 years ago

“Bought dress in the shop and staff were very helpful then bought a chiffon bolero online to go with it. Order was placed on Sunday evening at 8.30pm then order was delivered Tuesday midday. Very happy.”

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Posted 7 years ago

“This company has wonderful ladies clothes and their sales are the best ever. I have ordered 8 items and all free delivery and great fit and quality. Would highly recommend .”

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Posted 7 years ago

“Excellent ordering and web brochure use and packaging and swift delivery make the company a pleasure to use.”

Helpful Report

Posted 7 years ago

“My trousers split all the way along the leg and I was told this had never happened before when I was told by an employee that it had. The manageress refused to change the trousers so I asked quality control to check them. I was told the following week that quality control agreed with the manageress that they had been worn so refused to change them. \i actually believe they were never sent to quality control because the email from customer services repeated that the manageress said word for word. Any reputable store would have changed them without hesitation (I had the receipt).”

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Posted 7 years ago

“Always brillicit quality”

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Posted 7 years ago

“Clothing arrived quickly and was a great fit. Was my first order and will happily buy from them again.”

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Posted 7 years ago

“quick delivery, fast and easy order; very good sale;”

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Posted 7 years ago

“Disappointed in the service. I brought a black And which dress followed washing instructions and the black ran into the white making it pink. I was basically accused my the manager at Freeport talke of lying 'there is no pink pigment in black dye' and that was it. I contacted customer services and they were useless too! I have brought plenty of dresses from roman and feel disgusted that the one and only time I take something back I am treated in such an appalling manner. Hang your head in shame roman originals- your customer service is shocking!”

Helpful Report

Posted 7 years ago

“Great selection of clothes, great prices, prompt delivery”

Helpful Report

Posted 7 years ago

“I find Roman clothes colourful and interesting, as well as being smart, stylish and well made. They have clothes of interest to women in a wide range of age groups, both myself (aged in my sixties) and my daughter (mid thirties) both like their range of clothes for all occasions.”

Helpful Report

Posted 7 years ago

Roman Originals is rated 1.8 based on 864 reviews