Roman Originals Reviews

1.8 Rating 875 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please read the returns policy properly, I didn't so £3 will be deduced from the refund money.”

Helpful Report

Posted 8 years ago

“Bought dress in the shop and staff were very helpful then bought a chiffon bolero online to go with it. Order was placed on Sunday evening at 8.30pm then order was delivered Tuesday midday. Very happy.”

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Posted 8 years ago

“This company has wonderful ladies clothes and their sales are the best ever. I have ordered 8 items and all free delivery and great fit and quality. Would highly recommend .”

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Posted 8 years ago

“Excellent ordering and web brochure use and packaging and swift delivery make the company a pleasure to use.”

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Posted 8 years ago

“My trousers split all the way along the leg and I was told this had never happened before when I was told by an employee that it had. The manageress refused to change the trousers so I asked quality control to check them. I was told the following week that quality control agreed with the manageress that they had been worn so refused to change them. \i actually believe they were never sent to quality control because the email from customer services repeated that the manageress said word for word. Any reputable store would have changed them without hesitation (I had the receipt).”

Helpful Report

Posted 8 years ago

“Always brillicit quality”

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Posted 8 years ago

“Clothing arrived quickly and was a great fit. Was my first order and will happily buy from them again.”

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Posted 8 years ago

“quick delivery, fast and easy order; very good sale;”

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Posted 8 years ago

“Disappointed in the service. I brought a black And which dress followed washing instructions and the black ran into the white making it pink. I was basically accused my the manager at Freeport talke of lying 'there is no pink pigment in black dye' and that was it. I contacted customer services and they were useless too! I have brought plenty of dresses from roman and feel disgusted that the one and only time I take something back I am treated in such an appalling manner. Hang your head in shame roman originals- your customer service is shocking!”

Helpful Report

Posted 8 years ago

“Great selection of clothes, great prices, prompt delivery”

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Posted 8 years ago

“I find Roman clothes colourful and interesting, as well as being smart, stylish and well made. They have clothes of interest to women in a wide range of age groups, both myself (aged in my sixties) and my daughter (mid thirties) both like their range of clothes for all occasions.”

Helpful Report

Posted 8 years ago

“I have had a very poor experience from them. Ordered some dresses on line on a Sunday evening. Got immediate confirmation of my order and payment made to them. Great I thought. By Friday no sign of my dresses so I rang their customer services - only to be told that my order had not even been dispatched from the warehouse. The reason given was that because there was several items they wanted to make sure that the parcel was secure!! The lady told me that her Line Manager would ring me the following day to explain why my order had not been dispatched. Clearly they had somehow forgotten to process my order and now 2 of the dresses were no longer in stock. When I queried again my order the lady told me that she would process my order for next day delivery but it may not arrive as the following day was Saturday. I was offered free returns on my order and a 20% discount on any further order. Needless to say I won't be ordering again from them. They have just lost a customer.”

Helpful Report

Posted 8 years ago

“Easy online ordering, quick free delivery, BUT - if returns taken to store, they will not put payment back on your card and merely give you a Credit Note. Also if you return with their pre paid labels by post or collect, they reduce £3 from your refund. Extremely bad practice Roman.”

Helpful Report

Posted 8 years ago

“I visited the Camberley branch today as I needed a dress for a wedding this coming weekend. I was dreading it as having lost weight recently I am in between sizes and lacking in confidence. My husband and I started looking around and was immediately welcomed by a lovely lady who, throughout our visited was helpful and attentive. My hubby even got her to come and look at the dress I eventually decided on to see what she thought. She was exceptionally lovely and helped the whole way through with offering suggestions and styles. My visit turned into something very enjoyable and the dress is absolutely stunning but more than anything I had choice!!. I will definitely be visiting again.”

Helpful Report

Posted 8 years ago

“This company only offers exchange or credit note if items returned to store. They will refund if you return by post but you must pay the postage cost, will never buy from this company again.”

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Posted 8 years ago

“Excellent service bought the dress I saw on th Internet at reduced rate very satisfied with fit and advice given re accessories. Customer service always good in Nuneaton Rooewalk branch . Thank you.”

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Posted 8 years ago

“Absolutely shocking customer service provided by the Notts area manager in East Midlands Designer Outlet. She was rude, patronising and aggressive when we questioned the Romas returns policy and why the policy for non-returnable items has not been communicated to us in any shape or form. Will be raising a formal complaint against the staff as it has ruined our day out. Still in shock that it can happen in this day and age.”

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Posted 8 years ago

“The dress I just purchased is beautiful, came on time, fits like a glove, its not the first and it certainly will not be the last, and such value for money.”

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Posted 8 years ago

“Great website, lots of information on product, great prices and sales.”

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Posted 8 years ago

“Excellent dresses - value for money - would recommend anyone to shop there either for a dance - party or wedding”

Helpful Report

Posted 8 years ago

Roman Originals is rated 1.8 based on 875 reviews