Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 875 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website, product I needed was in stock and half price Win Win :-)”

Helpful Report

Posted 7 years ago

“BE CAREFUL when buying anything from this store. If you change your mind they WILL NOT GIVE YOU A REFUND. I tried to return two items two days after I had bought them - I had the receipt and they were in exactly the same condition as when I had bought them, ie. unworn with tags on. Their policy is to offer you a gift card to spend at their store within the next 12 months and that's it - take it or leave it, no cash refund. I phoned their Customer Services to make a complaint as I was so surprised at their outdated policy. I got nowhere with this and was told my complaint would be escalated and was promised a call back from a team leader within 2 days but the call never came - nothing. They are not interested once they have your money - all they do is hide behind their ridiculous company policy and you are left with clothes that you don't want whilst they keep your cash. I for one will never shop in Roman Originals again and I have warned friends/family/colleagues that if they purchase something from this shop and change their minds they can whistle for a refund. There are plenty of other clothes shops out there that happily give you a refund if you need it - Roman Originals should take a leaf out of their books and lose their outdated policy.”

Helpful Report

Posted 7 years ago

“I've been trying to get an account problem resolved with them from mid February and they won't reply at all!!!!”

Helpful Report

Posted 7 years ago

“Good range of vegan products and staff are helpful with good knowledge about them, pleasant staff and good customer service. The shop is well set out and I love there offers too!”

Helpful Report

Posted 7 years ago

“always discounts happening, by one get 1 for a cent, very healthy products, food supplements, sensitivities/allergies food available all the time and always rather tasty, herbal medicine works very well, i especially am found of all the essential oils i find”

Helpful Report

Posted 7 years ago

“They have great clothes but their website let me down big time! My normal address is in Spain but on a visit to uk I tried to order. I changed the country to uk and typed in a u, address then went back and amended my order. When I went through to checkout the address was still showing the uk address so I completed the order with next day delivery, The following day, after not receiving a despatch confirmation I rang the company who informed me the parcel had been sent to Spain. To a uk address and postcode but listed as Spain. I have waited a week now as the parcel has been passed on for international delivery and is still in transit somewhere. 1. They need to sort out their website 2 why can’t they send the goods to uk address then intercept the parcel returned from Spain 3 this really isn’t good enough%!!”

Helpful Report

Posted 7 years ago

“Very good experience with this company, their website is well designed and easy to use. The products are of excellent quality and fairly priced, they arrive nicely packaged and they deliver fast and efficiently also the Returns method is efficient if you need to use it and refunds are fast. Sizes are true and the fabrics are lovely. Refreshing to find a company who cares about quality and customer service.”

Helpful Report

Posted 7 years ago

“The store I go to in Weston-super-mare (no.490) is one of the nicest stores with helpful staff to give advice and answer any queries. I recently bought a dress, bolero with a lace back to match and a fascinator and had a lot of help putting the outfit together. Your prices are very good and it is nice to see longer skirts in the shop and lovely bright colours to choose from. Very glad we have a Roman store here.”

Helpful Report

Posted 7 years ago

“Appalled to discover I can't return the item I bought today. No time to try on so just bought it. Was a little big so ordered a smaller size online as that size wasn't in the shop. Then read my receipt and discovered they don't give money back to you, only credit vouchers. If the smaller size doesn't fit I will now have nearly £100 in credit vouchers... I find it very odd that clothes can't be taken back. I paid cash. I saw a '30 day returns' sign near the till but didn't see 'no cash' part. Not happy.”

Helpful Report

Posted 7 years ago

“Beautiful gaarment. Speedy delivery and excellent packaging.”

Helpful Report

Posted 7 years ago

“The returns policy is so focused on them keeping your money and not on satisfied customers they treat customers like idiots and from what I’ve heard they also don’t much look after their staff will never ever go there again and constantly tell all my friends to avoid as well”

Helpful Report

Posted 7 years ago

“Don’t agree with returns after 2 days in original condition being only offer3d a gift card then ordering on line and because hey wer3 too long returning and loosing £3 of my gift card then ordering again and them also being to long returning them to a shop inside of Beals and being told that they couldn’t be returned to them because there a stand alone shop , Went then to Horsham today another out of my way visits Just to return 2 dresses and at last I managed to find a dress that was a good fit but will still need to have the hem taken up as all of the clothes are for taller women, lost a brand new earning while trying on but couldn’t phone the shop as only a customer service number no store telephone number listed so overall would not recommend this shop and will not be returning apart from future returns as I still have money on the gift card to spend ☹️ Very very frustrating”

Helpful Report

Posted 7 years ago

“Items never arrived to my home in SPAIN they kept telling me they were at the local post office, but when I went they said they hadn’t got it, so now stuck no parcel and don’t know where it is, not happy”

Helpful Report

Posted 7 years ago

“Products were bagged and on hangers. Dispatched quite fast for a large retailer. Only downfall was when I ordered I kept ticking free next day delivery and it would always default to standard delivery, which was perfectly fine in the end anyway. Products are lovely as expected. Thanks to Roman, appreciated.”

Helpful Report

Posted 7 years ago

“I ordered two pairs of leggings. The first pair came apart at the seams on the knee. I sent it back and it was replaced. I ordered another pair of leggings and a coat. The hood on the coat fell off all the buttons fell off within a couple of weeks and again the leggings split at the seam. I sent them back over a month ago and still no contact from Roman Originals, despite calling them several times. I was lied to on the phone being told my package had arrived and was with quality control, they were going to get a seamstress to mend the coat. A month later I call back to find out why no contact was then told they had never received the package but luckily I had the tracking number and the then confirmed it was received !!!!!!!! I have now asked a manager to call me when their manager is in as no management to help today. Very cross that people have lied , fed up with shoddy goods, fed up that they would not tell me who their CEO is to write to about disgusting service, products and lies. Not happy will not buy from them again.”

Helpful Report

Posted 7 years ago

“I live in Spain and like to shop online for English sizes. This site is perfect. The sizes are spot on and the clothes a very high quality. Delivery to Spain in only four days for free!!! Highly recommended.”

Helpful Report

Posted 7 years ago

“good product, fast shipping”

Helpful Report

Posted 7 years ago

“I was going to order from you but reading a lot of bad reviews its totally put me off.”

Helpful Report

Posted 7 years ago

“Well made clothes, beautiful fabrics, good fit. The store is brightly lit, clean and well organised, and the staff are professional and very helpful. Always totally satisfied with my purchases but then I always shop in store and try everything on there.”

Helpful Report

Posted 7 years ago

“always a great fit”

Helpful Report

Posted 7 years ago

Roman Originals is rated 1.8 based on 875 reviews