Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 880 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 880 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

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“Excellent service bought the dress I saw on th Internet at reduced rate very satisfied with fit and advice given re accessories. Customer service always good in Nuneaton Rooewalk branch . Thank you.”

Helpful Report

Posted 8 years ago

“Absolutely shocking customer service provided by the Notts area manager in East Midlands Designer Outlet. She was rude, patronising and aggressive when we questioned the Romas returns policy and why the policy for non-returnable items has not been communicated to us in any shape or form. Will be raising a formal complaint against the staff as it has ruined our day out. Still in shock that it can happen in this day and age.”

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Posted 8 years ago

“The dress I just purchased is beautiful, came on time, fits like a glove, its not the first and it certainly will not be the last, and such value for money.”

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Posted 8 years ago

“Great website, lots of information on product, great prices and sales.”

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Posted 8 years ago

“Excellent dresses - value for money - would recommend anyone to shop there either for a dance - party or wedding”

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Posted 8 years ago

“Good quality clothes, classic designs and website gives an option to view items being worn in a video - excellent! Free and prompt delivery also add to customer satisfaction.”

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Posted 8 years ago

“So pleased with my orders delivered to Cyprus. Love my crinkle tops. Great service. Thank you”

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Posted 8 years ago

“I purchace from Roman often the fit is always consistent ,and quality excellent.”

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Posted 8 years ago

“Love the clothes and the service is second to none. A top class company for customer service.”

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Posted 8 years ago

“Had I known that I'd have to pay for returns, I would never have ordered from this company. The company recommends that the items be sent via recorded delivery so it's even more expensive. Also, if the goods are returned to their stores, they are not refunded. The goods are then put on a gift card. Never again.”

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Posted 8 years ago

“Every time I enter Roman shops I end up purchasing something. Great styles, colours, fit and choice.”

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Posted 8 years ago

“I purchase all my outfit from this company being short and s little overweight their fashion suit me, they are very fashionable excellent quality and most of all the outfit do not not overstretch my budget. I have had compliments from everyone of my friends and family and people stop me on the street. I go on cruises so all my outfits are herd up for the special dinners and balls. Great company great services would recommend to everyone.”

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Posted 8 years ago

“Great customer service, lace jackets perfect for Summer.”

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Posted 8 years ago

“Very helpful. Not pushy with sales. Available promptly to answer any questions I had. Very pleasant staff.”

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Posted 8 years ago

“All of the many dresses I have purchased on line from them have been a perfect fit and have arrived at my home within 2 days.”

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Posted 8 years ago

“Their website is fantastic. They offer free and very prompt delivery. Their clothes are very high quality and reasonably priced and look exactly like their photographs on line. There is also a no quibble returns policy. Thank you Roman your designers are wonderful.”

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Posted 8 years ago

“Staff extremely helpful and made my purchase so much easier”

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Posted 8 years ago

“I can always find dresses I like, and they always fit me! The styles are very flattering for me, and prices are very reasonable”

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Posted 8 years ago

“Excellent customer service!! Great products and great prices. Love visiting my local H&B store for a lovely experience.”

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Posted 8 years ago

“Very good selection and quality but sizes vary on small side”

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Posted 8 years ago

Roman Originals is rated 1.8 based on 880 reviews