Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 875 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

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Metrics

1.8

Based on 875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was looking for a wedding outfit, hats etc and wasn't sure on colour matches, suitability with other items of clothing. I asked if I bought several items to try on at home with other clothes, accessories could I return items unworn for a refund. I was looking to spend a substantial amount of money on dress, cardigan, jacket, handbag. I was told "no", they do not give refunds - just exchange. I challenged this, as I would have spent money here but was informed of their policy and that "many other shops adopt the same". This is NOT true. I do not know ANY other retailer who adopts this outdated, anti-consumer policy. I will not be visiting this store again and will NOT recommend anyone to visit this shop. Roman Originals YOU have OUTDated customer service practices YOU do not deserve customers.”

Helpful Report

Posted 6 years ago

“Ordered an item making sure it was on next day delivery due to needing it for weekend and it was Thursday. All way through checkout it said Friday delivery! No email so rang to chase to be told that it was on standard 3-4 days delivery due to discount taking it under £60! NOWHERE did it give me any other options for payment for delivery as there was an offer for 99p! Now need to get another outfit for the weekend after spending over £56 already”

Helpful Report

Posted 6 years ago

“I have bought an awful lot of clothes from Roman, my wardrobe is packed with their clothes, however I bought some things online, 5 items and the bardot top was faulty, it was drooping on the one side, I took it back into the Boscombe shop and was as good as called a liar by the ignorant arrogant manageress, in the end I had to have a refund credited onto a card. I will not be called a liar, I know when somethings faulty and dont take kindly to being made to look as if I'm lying. Needless to say this has put me off Roman and definitely wont be using that store again.”

Helpful Report

Posted 6 years ago

“The staff at the bury shop were so helpful.They had all the time in the world for me.They were so patient and kind.I will be definatly shopping there again.”

Helpful Report

Posted 6 years ago

“This company really needs to get into the 21st century. They need to make it clear when ordering that they take £3 from your refund and this can only be achieved by returning by post. If you return via a store you can only get a gift card or exchange. What a rip off. I won't be buying from roman again.”

Helpful Report

Posted 6 years ago

“Do not shop at Roman! I purchased a dress and took it back to get a credit note as I changed my mind after a few days. After inspecting the dress on the counter for a good 5 minutes and found nothing wrong with it, the manageress was very abrupt and refused to give me a credit note, but as a goodwill gesture said I could get an exchange within 30 days of receipt. This was because the tags I gave her back were not attached to the dress. I did not want an exchange this month as a credit note would have been good for 12 months and I could have got some summer clothes instead. I wil never shop at Roman again. Roman in Macclesfield you should be ashamed of yourselves!”

Helpful Report

Posted 6 years ago

“My girlfriend purchased a jump suite from hornsea store last week she tryed it on and after the zip broke. We went into the hull store Sunday 3rd March and asked for refund on faulty goods to my disbelief under your rules they would not refund this item. Under the sales of goods act 2015 it seems you are breaking the law”

Helpful Report

Posted 6 years ago

“I ordered my dress one day got free delivery. arrived next day Saturday dress was just as it showed on internet size is just right I am a 14. good value for money in fact cheapest cocktail dress I have ever bought quality very good”

Helpful Report

Posted 6 years ago

“Good selection of products at affordable prices. Quick and easy ordering and delivery. My first port of call when looking for clothing.”

Helpful Report

Posted 6 years ago

“Quick service great quality”

Helpful Report

Posted 6 years ago

“Nothing wrong with the item but the return policy is unacceptable, charging for returns, I have never had to do this and I shop online all the time. I will not be using them again just due to this policy!”

Helpful Report

Posted 6 years ago

“Visited Roman in Yate this morning, searching for a Wedding Guest Outfit. Had excellent service and advise from a member of Staff working, unfortunately didn’t get the Ladys name. We Found several dresses to try on, she was so very helpful, very honest, and obviously had experience retail, and what suited me. My husband came in to view the dresses, and agreed on the choice we all decided on. Would definitely recommend visiting Roman at Yate. Thank you so much for your help today. I hope this review gets back to the Member staff. Great assist to Roman Stores.”

Helpful Report

Posted 6 years ago

“Very smart jacket, colour goes with everything.. Nice and warm.. Size is perfect, room for layers.. Very pleased with it.. Thank you.. Katrina”

Helpful Report

Posted 6 years ago

“Postage is free for deliveries. The quality for the price is exceptional. If you need to return an item the refund is always straight forward.”

Helpful Report

Posted 6 years ago

“I think that the returns policy is so out of kilter with other shops it will impact on sales eventually. Like other I will vote with my feet once I've redeemed the voucher I was given which forces me to shop there once more. Indeed, it's that feeling of being dictated to that really annoys me. If I were the director of this company I'd seriously consider changing the policy.”

Helpful Report

Posted 6 years ago

“I am loathe to tick even 1 star. 0 would be far more appropriate. I purchased a black glitter jacket to wear over the Christmas holiday. Whilst I expected there to be some shedding of the glitter, I certainly did not expect to cover myself and everybody around me plus the carpets and furniture. The shedding was so excessive that I had to return home to change into something less embarrassing. The staff in the Burton-on-Trent store were obviously speaking from a well rehearsed script to address this problem as was the person who answered the phone in your customer services department. Fortunately I still had the label that was attached to this garment and managed to find the stick on notice that customer services mentioned, well hidden might I add in the inner fold that the glitter may transfer. Definitely not a part of the original printed label, so I assume this is something you have done to cover yourselves from what I can only imagine to be numerous complaints. As Scrooge would say, "Roman Originals, bah humbug." I will never shop in any of your stores again!”

Helpful Report

Posted 6 years ago

“Trust me just avoid this shop.....................Customer service appalling! So difficult for them to do their job! didn't want to be there! and it was blooming Christmas!!!! Didcot was the store ..............................Manager needs sacking!!!”

Helpful Report

Posted 6 years ago

“This store would actually do ok if they were fair. I had a job interview and wasn't too sure about a £45 dress, I told the assistant that I may not wear it, wasn't sure. Etc... At no point was I told I couldnt be refunded, I wouldn't have bought the dress. The NEXT day I realised it wasn't right. So took it back! That's when all the non refundable with no faults literature was shown to me and talked about. As a good will gesture they should have refunded as the girl who served me was there and openly admitted it was her fault she didn't tell me. So I called head office from the store, a woman put down the phone on me. Then they gave me store credit. I don't shop in there! It was a one off! I am 38, the clothes are a little mature for me personally. So I had to give the card to my mum so basically lost almost £50. Training must be poor as nothing was communicated to me to make me aware . They kept telling me the refund policy after they had my money. This company must only be interested in money, customer service isn't important and clearly neither are the customers! I will never use this brand again and I will tell everyone I know about the service there are plenty of shops in the high street who value you.”

Helpful Report

Posted 7 years ago

“Will never shop at Roman again . Fairly good customer service when I went in looking for a top for a special occasion . I realise now it was a hard sell . The two assistants couldn't e more helpful but I was running it of time . I took two to have a better look and decide at home as I hadn't to go . I felt under pressure and after all their help I felt I neded to buy something . Despite what the woman said afterwards no She didn't explain about the no refunds policy . It's exchange only . I wrongly assumed it being a high street store that I could take back for a refund. The lady even said keep the necklace safe in case you need to bring back . I didn't like them after all with the time and space at home . I returned both . I walked in to the store at Solihull and one of the lady's who had helped and couldn't do enough at the time I was buying was there. She seemed to know I was bringing back as she asked from halfway across the shop as I entered in a very loud and abrupt tone " can I help you" ? I explained when I got nearer a bit taken aback that I was bringing back . She then became even louder explaining it was exchange only and that she had explained that clearly at the time as she remembered me. No Shen didn't or I d never have taken one being unsure let alone two . She was quite bombastic , verybliud like she wanted everyone to hear . She told me I had to find something there and then . Isn't isn't have time . Also I felt very uncomfortable and embarrassed . There were customers in the shop could hear everything. I just wanted to leave . I found out later they could give a gift card Valid for 12 months . I felt she was deliberately embarrassing me perhaps even trying to bully me in to keeping it . Luckily I deal too with a different woman when I returned and I got a gift card. She didn't have much to say for herself and virtually hid in the changing room when I returned. If the exchange/ refund policy had been explained that would have been best or failing that politely , calmly and quietly explained in a professional manner that would have been acceptable . It was not it was put to me loudly, aggressively almost and to cause embarrassment and conflict . I In”

Helpful Report

Posted 7 years ago

“sizes are perfect delivery perfect clothes are an amazing fit AAAA +++++++++++”

Helpful Report

Posted 7 years ago

Roman Originals is rated 1.8 based on 875 reviews