Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 864 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

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Metrics

1.8

Based on 864 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

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“Since my first Purchase Roman Ladies Wear is SIMPLY AMAZING beautiful fabric, made Well, Fits Well, and just Excellent Quality I shall continue to Buy from Roman Brilliant Services and Value, Quality FANTASTIC”

Helpful Report

Posted 4 years ago

“Have now got 5 items of clothing from Roman Originals- very impressed with the quality and accurate sizing of the garments . Have been ordering online and delivery is so quick and even better FREE Will continue to use Romans Like to get out of this lockdown and be able to show them off !! THANK YOU”

Helpful Report

Posted 4 years ago

“Roman Originals took my order and I paid for it to be delivered to my home address. They emailed me to say it had been delivered to their store nearby. I told them that store had closed down months ago. They then told me to collect from my nearest Argos store, I went and waited while they searched they hadn’t got it. They have now told me to go back to Argos as it is in there and I’m to tell them it’s in a black bag with silver writing on. I’ve told them to send somebody theirselves and deliver it to my house like I paid for. They offer a disgraceful “service””

Helpful Report

Posted 4 years ago

“Very dissatisfied with purchase- coat and no response to emails. Quality of coat awful for price”

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Posted 4 years ago

“I ordered 3 tunic tops, came in 2 days fit absolutely perfect, excellent fit , came with royal mail I will say .”

Helpful Report

Posted 4 years ago

“I take time to shop at night when I have time next day go to submit order and find the prices have gone up how is that happening Im done with Roamans and all their affiliated combined businesses.”

Helpful Report

Posted 4 years ago

“This company doesn’t tell you they are obtains items across the globe and will take weeks to get you items ,even though they lie and send you E-Mails, you order has been shipped. Be there Saturday, and a week later still not here and call company, and ask where the “ Hell”, is my order, And they say oh ,one item is coming from Bangladeshi,and other from C8na. If I would have known where this stuff is shipped from and this long to get I would have canceled my order. I’ll never use them again.”

Helpful Report

Posted 4 years ago

“Order a dress they told me there would be a delay because of demand offered 30%off next order delighted when it came it was packaged lovely velvet coat hanger it was just how I’d seen it on line colour fit length being a older lady the length is important and it did state length Happy”

Helpful Report

Posted 4 years ago

“I have been shopping with Roman originals now for a few years, and have always found the quality and unique style to be exceptional at an affordable price. The staff in our local store to be friendly and helpful, polite and courteous. I have also shopped online and found the service equally as top class. Even during these difficult times we are all living with they have still managed to maintain the service and super quick delivery. In all the years of shopping with this company i have never had any cause to complain. I can only Express my sincere gratitude to a wonderful customer service that i have experienced over several years. Thank you so much Roman originals for everything.”

Helpful Report

Posted 4 years ago

“DON’T BE MISLEAD!!!! I was aggrieved to find I had been charged £3 for returning an item using the returns label as it was certainly not mentioned when I checked the RETURNS UK section when placing my order. I wrote to customer services and received this ... When using our label to return your order, £3.00 will be deducted from your refund to cover the postage. This information can be found on your dispatch note, as well as on our website under 'Delivery Information - How to return an item'. It would have been helpful to include this in the relevant RETURNS UK section on their website where it would be obvious and pretty useless to state in the delivery note by which time the order had been received. Just be aware, I certainly won’t be using them again.”

Roman Originals 1 star review on 24th November 2020

Helpful Report

Posted 4 years ago

“I have already emailed twice about the fact that I have tried ordering a dress online with 25% off now about 8 times. However it went through eventually but without recognising the discount. The email says the company is sorry, but cannot help!!! A very disappointed customer!!”

Helpful Report

Posted 4 years ago

“Ordered RED check dress, it’s dark burgundy. £3 to return it by post, the stores don’t give refund to original card. Customer services couldn’t help. I should have read the returns policy before I ordered. So disappointed”

Helpful Report

Posted 4 years ago

“Yes l love Roman cloths and have to order them on-line as no outlet near me, but sad to say your delivery service POST OFFICE ha ha is the worst one to have. if not in l have to go to local dept and that in Tamworth is a hell of place to park & part time opening times AWFULL. please use Hermes as if not in will leave in safe place or will come back another day.”

Helpful Report

Posted 4 years ago

“Still waiting for parcel to arrive orded on 8th August no body answering phone or email taken payment not acceptable”

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Posted 4 years ago

“I love Roman clothes . The fit and quality of the clothes is second to none. Unfortunately the nearest shop to me closed about 18 months ago but I have continued to shop with Roman and have been very impressed with the speed at which my parcels arrive. It's like Christmas every time the parcels arrive. I have never been disappointed. Thank you Roman .”

Helpful Report

Posted 4 years ago

“2 pairs of cropped trouser, which both pairs the elastane has shredded on the back seam. Email customer service tried ringing them, now very frustrated by lack of response from Roman. The assistant in The shop even phoned the number she had for them. No luck.”

Helpful Report

Posted 4 years ago

“I have now purchased 7 items since lock down an all have fitted perfectly. Received all items needing no ironing whatsoever. Love dresses. I alway but a size 14 for the bust but always looks good”

Roman Originals 5 star review on 10th August 2020

Helpful Report

Posted 4 years ago

“I bought a turquoise relax fit crepe dress size 16 and it fit lovely, sent for a black dress same size same design and the black dress is 2 inches shorter and 2 inches slimmer-l took this back to my local shop in Basildon Essex and got a gift card. I thought l would try again for the black one in case there was a batch wrongly sized up-but again the black one has come up 2inches shorter and 2 inches slimmer-so disappointing-l love Roman clothes but this has lead me having to go my Nearest Roman Store twice to return something -on the website it states length 98cm and the black one is 93cm -if l had posted Both of these back to you it would have cost me £6.00-disappointing.”

Helpful Report

Posted 4 years ago

“Ordered a beautiful aline dress Absolutely love it beautifully fitted Email customer service for a procific delivery day. I was told by Saturday, which Saturday morning my package arrived. Very happy Theresa Thornton”

Helpful Report

Posted 4 years ago

“Shame that my pretty cream blouse had a black label in the back, i am left with two black bits showing through the lace ☹️”

Roman Originals 3 star review on 5th August 2020

Helpful Report

Posted 4 years ago

Roman Originals is rated 1.8 based on 864 reviews